Zen Leaf - Highland Park (Med)

The store itself is great and I have been coming since Elevele opened as a medical patient, but the overcomplicated ZenLeaf support process, which is through a call center in Florida, truly leaves a lot to be desired. It took over 2 hours to get a simple issue resolved via 5 phone calls, and I will not call them again. if you need support, physically go to the store and talk to the manager (don't bring product with you back to the store) and hope they can help you. You cannot call, all phone numbers lead to the call center, they have truly turned away from positive customer support. Wanted to add that I was offered a 15% coupon to adjust my review to 4+ stars on google (specifically google), I only say that as how can you trust any reviews they have when they are bribing people to change the honest reviews to positive reviews.

I’ve been shopping at this dispensary for over 6 months. Never had any issues with anyone. Great friendly very kind staff always willing to help. When you call the call center those people are even nicer they’re so amazing they go above and beyond such amazing customer service. Last night I had a very horrible and terrifying experience while leaving the dispensary. They have a arm security guard that works there I’ve seen him constantly over the course of six months. I always say hello and goodbye to everyone. Yesterday was a little bit different as I passed him to go into the medical side I told him hello he mumbled something under his breath. As I passed him on my way out I once again told him happy holidays stay safe and warm because it’s two days before Christmas he didn’t mumble anything under his breath this time he didn’t respond to me. As I walked past the girl that sits at the front she said have a happy holiday I said the same to her everyone be safe waved and walked out. I am disabled with multiple sclerosis I am at the end stage of my diagnosis. I was parked in the only handicap spot they had in front of the building. As I open the door I threw my products in the backseat I took off my mask threw it into my car and I proceeded to remove my medical gloves off of my hands and threw them on the floorboard of my car. As I was dragging my disabled legs into my car across the floorboard I must have not realized that I kicked out the gloves out of my car. I had my 18-year-old child sitting in the front seat. I had my two youngest children sitting in the third row all the way in the back 11 and 12. I started to reverse my car out of the spot through the parking lot to go onto the main street had to yield to oncoming traffic and to wait my turn my head was turned the entire time looking behind me and looking into my camera to wait for the traffic slow to stop. At some point the security guard who happens to be over 6‘5“ tall at least 350 pounds solid who is aren’t made his way outside. As I’m waiting for oncoming traffic to pass I hear screams so I look forward and the security guard is flagging me down and screaming and flailing his arms in the air. I thought he was being kind and alerting me that I might have dropped something on the floor. So I proceeded to put my car in drive and I pulled up a little bit roll down my window and he screaming at me that I better get out of the car and pick up the gloves that I threw on the floor. I’m telling him I’m handicap and I can’t do that and I’m pointing to the yellow handicap placard hanging from my windshield. Yellow versus blue means in all 50 states I am considered to be the most disabled dying handicapped patient who cannot bend or walk more than a couple of feet therefore I have free parking and don’t have to pay for meters in all 50 states as I am one of the sickest people . He has his hand on his holster yelling at me that I better get out the car and he doesn’t give a F what I am! My 18 year olds and mom I’m scared he hasn’t gotten look for his hand it I’m gonna tell him I’m gonna go outside and pick up the gloves. My son opens his door and says you know what she just told you she’s handicap she can do it I’m gonna get out the car and do it for her. His responses you better do it before I can hold onto my son because I fear for his life he gets out of the car to pick up the gloves. As my son walks over to pick up the gloves he continues to yell and flail his arms at my child. I roll down the window and I told him he is a minor you better not addressing anything you have to say you talk to me you don’t look at him you don’t talk to him. He continues to scream and curse and all I could think about my poor children that are crying in the backseat the scared pill look on my 18 year olds face as he’s looking around desperately for a garbage can to throw my gloves away at this point gloves that we didn’t even realize were mine or not. I try to de-escalate the situation because my child is outside with this crazy guy who is armed and I’m yelling at him and crying I’m sorry leave my child alone. At this point I’m shaking I’m crying there is a local police department that’s right down the road I pull into the local police department because I couldn’t continue driving anymore and I was afraid he followed us. My 18 yo had to drive us home as I was shaking and my kiddos in the back seat were crying and scared. I love this dispensary they have great prices a great menu of medicine and now I’m afraid to go back to this place because of him. I’m also a caregiver for my mother who has dementia who lives with me so I buy all of her meds there too. I was afraid that he was going to shoot into my car with my children and they’re over a pair of medical gloves. As of this morning I’m still waiting for someone from the dispensary to get back to me. Immediately I called and reported the situation to the customer service number that answers all the calls for the dispensary. Gentleman that took my call was very kind very understanding and promised that he would be helping me every step of the way. People like this cannot get away with treating disabled handicap medical customers this way two days before Christmas after the last thing I said to him prior to this altercation was happy holidays stay safe and stay warm which he never responded to. Now I fear that he has access to my address in my personal information and we are a disabled household if he acted this way and treated me this way for a pair of gloves, what can I expect from him if he gets access to my personal info? Should I file a police report against him so they can be aware of him? I’m scared. My kids are scared. My mom with dementia is scared. 😞❤️‍🩹

Rolan at the call center took the time to call each individual store to try to find what I was looking for this is some of the best customer service I've ever experienced.

They were really professional and very knowledgeable. I am a new patient, and they really helped me. The whole process was great. They have multiple waiting areas, and attend to you personally. The excellent person who helped me made really great suggestions.