The items I ordered totaled $14.50 but I ended up paying $15.00 fir a strange reason. I was told that their system automatically rounds everything up so I had to pay an extra 50 cents which is ridiculous why not just have all your prices already in dollars with no cents? That way it avoids having to explain to a customer hey I have to charge you more than our website said you would be charged and your total is more also. There are much better ways to handle this situation.
Dispensary response:
First off, thank you for still giving us 5 stars even though you had this experience. The budtender was mistaken and should have given you 50 cents back in change. Our prices are all in whole dollars so we don't have to typically deal with change. However, when we run percentage based sales, the amount will calculate to a dollars and change amount. Typically we round down (which works in your favor), but nobody should be rounding up. Please ask for a manager at your next visit and mention this review so we can give you your 50 cents back as well as a penny joint to say sorry. I will be speaking with my staff to make sure this never happens again. We appreciate your business!!
April 20, 2025