Curaleaf - Deerfield

I’m not even frustrated, but I would like to warn consumers looking for legitimate business to stay clear from this location. The person who helped me was a purple haired somewhat older woman. She started yelling at me and telling me she didn’t have the patience to deal with me when I kindly asked her how much each item was. After that she started throwing my medicine on the floor. I couldn’t believe my eyes. She went and grabbed the manager explaining to him that she couldn’t take it anymore since I wanted to know what the harvest date on one of their products was. When she showed me and it was too old for my liking she put her head down and started moving it in many different directions. When I respectfully explained the issue to the manager at Curaleaf in Deerfield since she grabbed him claiming “she couldn’t answer another question” he said that I shouldn’t have removed an item and I had enough available information on the menu and that I shouldn’t be asking the questions about the products/medicine I’m buying. I will never go back here again and I recommend to anyone looking for legitimate business to stay away from this location. When I was deciding which items I wanted the tender said “I’m sorry sir but I don’t have the patience to deal with you and you need to make a decision”. I now see her outside shouting at another security card exclaiming how ridiculous it was that I needed the information on the product. She is shouting explicative swear words to describe me as a customer. Lastly, but sadly not at least the manager was dishonest about applying the 10$ birthday coupon and I was given no discount when he promised otherwise.

Thank you for reaching out to us DAVID! Our customer service team received your request #40903 and we are happy to assist you. If applicable, please provide us with image or video displaying this product issue, a photo of the package including the batch number from the label, purchasing customer name and location. Our team is reviewing your message and we will get back to you as soon as possible. If you would like to add any additional comments you can reply to this email. We'll be in touch soon! This email is a service from Curaleaf. Delivered by Zendesk This is the computer generated response to my email!! This isn’t helpful. I bought a defective product and can’t get any satisfaction from Curaleaf! What I am getting is the royal run around. I may be done shopping there!

I purchased a 1 g select essentials pineapple express started using it and it started leaking out of the tip and I called to ask them what we could do about it and the girl said since I didn’t have my original receipt even though I am on file there that I’d have to email And wait to hear back from somebody worse experience worse Customer Service I will never buy from them again buyer beware!!!

Twice I have left without my pre order because they don’t have enough staff working behind the desk and with as much money you are making you can afford staff. I am now shopping at ZenLeaf!