H & W Drug Store

TERRIBLE. The whole process is problematic. Supply is often limited to 2 or 3 options for flower and vape cartridges. Ordering must be done on the phone or the website which randomly cancels orders, allows ordering for products that are already sold out and works with an antiquated text system. So when an order is placed a confirmation text is sent (yay! my order is in! I can pick up tomorrow!) but then later canceled and must be reordered (oh no! what happened to my order???) Orders take 24-48 hours to be processed, no same day or drop-in pick ups are allowed and the hours are limited to Mon-Fri 9am-5pm as if none of the consumers work. The staff are rude and act as if they are doing you a favor accepting your business! The prices are exorbitant at about double street prices. Part of this is due to Louisiana's ridiculous system of assigning consumers to only one dispensary so the pharmacy has trapped consumers, "If you don't like our service, go somewhere else... oh that's right... you CAN'T!" The entire business model is based on the fact that consumers can't go elsewhere. If any other type of business operated this way, they would be OUT OF BUSINESS, this place knows you can't go anywhere else and treats you accordingly. I've never been talked down to by a street dealer and they are at least appreciative of the business!!

HORRIBLE EXPERIENCE!!!! I was treated like DIRT by the people working here in uptown New Orleans at H&W. Very unprofessional and rude workers. They seem unable to communicate nicely and I was given a lot of attitude by the people in the back. I would drive further so I don't have to have anxiety about having to pick up my script and deal with the Staff. I made a complaint and they were suppose to call me but never heard from anyone. DO NOT GO HERE!!! It will make your anxiety worst. I felt mistreated and left crying. I never been treated so badly. I am usually a quiet and content person, a go with the flow type, so this experience has me really upset. :(

New Orleans is so screwed up when it comes to our dispensaries. The one across the lake in Madisonville is much better then the one in New Orleans. H&W’s ordering service is constantly screwing up , loosing orders and if they’ve lost your order or just simply doesn’t have what you ordered even though it was on their menu as available, you don’t get to order anything on the premises you have to leave and order on the website and start the whole process over again ! Oh and you can never pick up your order the same day that you place it. It’s a 24 to 48 hour wait on all orders ! Even if they screwed it up and it was their fault that your not getting your medication !!!!! No walk in and see product and buy on the spot ! You must use the website and pray they don’t screw it all up !!

It's the only legal dispensary anywhere close to New Orleans at this point, so don't get mad at them or you're going to have to drive to Houma to get your medical marijuana product! Also, give them a break man! They're new to this whole thing too! There were so many additional regulations and alterations to the legislation before it became enacted, so some of the problems they're having is simply adhering to the new law! Hey man, remember that these are people too and try to be a little patient. With that said, clearly H&W is overwhelmed. The parking lot is bananas and there's people who will sit there all day and wait for their prescription to be ready. When you leave, there'll be a torrent of tanker trucks, so be careful! And don't light up right in front of the dispensary. What the hell is wrong with you?

I’ve heard a lot of complaints about H&W, but I’ve always found the staff to be courteous and helpful. The big issue I have with them is that they don’t seem to manage their flower inventory very well. For example, they only have two strains currently available, and I’ve been waiting for them to get more in for well over a month. Add to this an atmosphere of Fort Knox in lockdown and the nightmare of getting to the dispensary (I live outside of New Orleans), and switching to another dispensary seemed like a no-brainer.

In the last two years I’ve never had a poor experience here. Pharmacists are excellent in their knowledge and suggestions. Ordering online is easy, text notifications for status is regular, I’ve never had an item unavailable. While they do have limitations on overall product, the website never fails me. Staff are great.

Only use this dispensary if you are desperate. The prices are the most expensive on the planet. The product is NOT good at all. You can get twice as good for less than half the price on the street. It's also located in the 3rd ward, the most dangerous ward in the most dangerous city in the country. No security whatsoever. Expect panhandlers in the parking lot from the nearby homeless encampment.

I use H&W every other week and could not be more pleased with the overall operation. Show your ID, get buzzed through the door and pick up your meds and in and out with four minutes. Now that’s service. Some claim the the cost is too high but you get what you pay for with wide ranging THC levels and flavor. And I have the comfort of knowing that it passes strict FDA approval.

Staff are knowledgeable and friendly. It gets EXTREMELY busy but they’re really efficient. Even when the waiting room is totally full, I don’t think I’ve ever had to wait more than about 15 minutes. They’re speedy but when I’ve had a question about something they didn’t rush me and took time to make sure I got what I needed. It’s been a local BIPOC-owned family pharmacy for decades before added the dispensary. I like it so much better than the one in my city I drive from out of town to go here!

I have been reading reviews for the past 6/7mos. I decided to try it out. They have the most respectful, good vibes and energy at that front desk. As well as the time lady in the back in the pharmacy. I would give it a twenty rating out one to ten. Twenty being "They have it going on. Tysm Ms Karen. Shout out to her. Love you vibes. As well as the young lady next to her. First time on Friday with I went and they explained the process. Very friendly. No hostility towards me. I would highly recommend. God Bless

The staff are friendly and knowledgeable.

At the beginning when H & W opened they were Trying to figure out the best way to do this, it was a Mess, there App didn't wipe off a Strain, so when I went to pick it up, they were out of one I ordered and gave me 2 of the same, this happened several times until they set the App up to control inventory...I even paid $80 for an 1/8... They have come a long way since opening...But still a lot that could be fixed...But now I think, by lowering prices and little better deals, 4 stars now, when opened 2 stars would be generous... At least they changed their Payment App, the 1st one charged 3% ... If you don't like H & W, Cresent City Theiraputics in Kenner is where I go now...

I went to the New Orleans dispensary. And the ladies behind the counter were so rude and clueless I would go to any other dispensary other than new orleans.

The products are not that good. You can get no information on the strains they use for each product. They are way, way, way over priced. You can get just as good products online using Delta 9, 8, and others that work better and are 1/3 the cost.