Have a Heart - Greenwood

People can have hats and beanies on in this store but NO hoods. I was asked to take off my hood before entering. Seriously? I don't get it. It's cold and why does it matter? It left such a bad taste in my mouth.

Heartless at Have a Heart I have been a medical patient in the states of CA and then WA for the past 15 years. Upon moving to Washington State, I had my medical records forwarded and received my prescription in September of 2010. I have been a regular customer of Have a Heart for the past 2-2 ½ years. During this time I have witnessed to collective move from a friendly, almost family, vibe (with employees inviting patients to collective hosted functions) to a profit driven corporation (prices have been raised, quality has dropped, and the needs of patients are neglected). Here is an account of my most recent, and presumably, last visit to the collective: In early July I went to the collective to procure needed medicine and left my prescription after purchasing my medicine. A few days ago I noticed my medicine was running low and began looking for my prescription (it is usually in my file cabinet), I suddenly realized that I may have left it at the collective. So I called them...and that’s when things got very interesting and my eyes were opened to exactly where the company’s priorities lie. I began by explaining the situation and was told that my prescription had indeed been left at the collective and that my medical documentation had been shredded. After overcoming my initial shock and processing how exactly I would go about obtaining my medicine I asked why my medical documentation had been shredded without any attempt to contact me? I was then told they called me on several occasions and were not able to reach (it’s the patient’ fault not the company’s), I felt this to be untrue so I inquired about which phone number they had used, after looking me up in the system she was forced to admit they had not called me or made any effort to contact me. I was then told that it wasn’t a problem because I would need to renew my prescription soon anyway (it’s the patient’ fault not the company’s), this was also untrue (remember my prescription was issued on 9/10/2010). I was then told that my prescription was not valid if it didn’t have an expiration date (it’s the patient’ fault not the company’s) to which I inquired about why the collective had been allowing me in and selling me medicine for the past 2 years. My inquiry was not responded to... My next question was about why they hadn’t tried to contact me via mail (my address is on the prescription, my state issued identification, and the application I needed to fill out to be allowed into the collective initially). I was told this would be a violation of Health Insurance Portability and Accountability Act (HIPAA) (it’s the patient’ fault not the company’s). Due to the nature of the work that I do, I know this to be untrue as well. In fact, medical records are required to be maintained for up to 6 years. Each violation of HIPAA, from my understanding, results in a $10,000 fine. I then expressed my frustration that the collective, with no posted disclosure or effort made to inform me, destroyed my medical records documenting my need for medicinal cannabis thus putting me into a position where I would need to obtain a new prescription, which under a law that was enacted in 2011 (remembering I was grandfathered in having received mine in 2010) would now require me to annually renew the prescription and pay any fees associated with this. I was told ‘why didn’t you call us earlier to tell us you had lost it?’ (it’s the patient’ fault not the company’s). I am saddened that as a state Washington legislators have decided to eliminate the medical market, forcing patients to pay higher prices for lower quality goods through the state’s recreational market. But the fact that established medical providers are treating their patients with such disregard is actually frightening, I am without my medical documentation and the managers of Have a Heart are not even returning my calls to address the issue (it’s the patient’ fault not the company’s). Considering the volume of medical providers in the Seattle area, I would strongly encourage patients to take their money elsewhere in hopes of actually promoting compassionate caregiving in this industry and protecting this sacred plant which we all love.

I had a great experience, the people are friendly and helpful a very knowledgeable and helped me find exactly what I needed. Keep up the good work and I will keep buying.

The guy at the door started my visit with a smile, literally! Love it!

I noticed this new gem open up in the heart of Greenwood. I am so glad Have A Heart is recreational now in this neighborhood, when talking to the budtender I found out it is also going to be hybrid medical designated so patients can access their meds here in the near future :) !! It was really inviting, the staff was educated on what they were selling. It was all new and shiny on the inside, I like the feel! It is going to be my GO TO store. Keep up the good selections!

Great place. Knowledgeable staff really helped me figure out what I was looking for. Just wish they had more than one pipe for sale.

This is a great new Recreational spot! Was very glad to see some familiar faces from the other Have a Heart locations as well as get the usual great service that I'm accustomed to. Very reasonably priced with a great variety of flower, edibles, cartridges, and concentrates. Super friendly and knowledgeable. This is going to be my go to spot from now on! Welcome to the neighborhood Have a Heart!

The one thing that stands out about this shop is the way they display their product - they make it an easy and enjoyable visual experience. I like this business because it gives you the same experience at each location. The effort to provide different deals on Leafly at each individual location is appreciated. However, it would be nice if they offered more variety for the daily deals. Overall, it's not my daily shop but I find myself always coming back to Have a Heart businesses.

very helpful and friendly budtenders great prices close to my house

The staff was very helpful, but I bought a vape cartridge and the next day it quit working after only a couple of puffs. I called to ask if I could return it one day after the seven day, as I live out of the city and wouldn’t be back in until eight days. I get they have a policy, but I called within that time (less than 24 hours) and they would not give me any wiggle room. Plenty of shops to try that treat customers with care, or as they say, with a heart. I am also sharing this with info with the friend who sent me there. Two customers lost for 12 extra hours and 24 bucks.

Great selection. Good prices. Knowledgeable, friendly staff. Always my first choice.

Good location, good selection, patient access, easy bus ride

This has been my "go to" dispensary for over 2 years now. Others have come and gone, but Have a Heart Cafe remains my favorite dispensary in Washington State. Why? Service is friendly and fast if needed, or take time to get a great recommendation from a budtender if needed, I have done both. Prices are slightly below average at regular list (5-10% less than area competitors) with well published specials every day of the week. If you haven't stopped in here yet, make a point to do so. The dab bar had to shut down earlier this year, but the rest of the Cafe remains a great place to get safe, well priced, and good quality cannabis meds.

it's awesome! great staff, informative, and the daily specials are always something good!

The budtenders are friendly, knowledgeable, and don't rush you. Everything I saw on the menu was quality and the dab bar is clutch. I will be back often, especially since it's on the way home from work.

Just found this handy Have a Heart location in Greenwood. They've got good prices on pre-rolls and flowers. Perfect spot to stop before going to fred meyer across the street

There is always a good selection of strains when I visit (price and variety), and the staff are always polite/helpful. If you are in the area and looking for a reliable dispensary, check out the Greenwood Have a Heart.

Great selection, good prices, and friendly, knowledgeable bud tenders - what's not to like?

Consistent quality and always friendly staff. Great specials and the prices for the quality is always fair. Good location and atmosphere. Highly recommended!

I've been going to Have a Heart since I owned my late 2014. The service has always been extraordinary with a knowledgeable and friendly Staff. Their weed is absolutely top shelf! I can easily say I know where to get some of the best weed at competitive pricing in Seattle. 9/10

Best dispensary to open in the U-Dist hands down. They have plenty of happy hours and the staff are really nice

I came in and purchased a GSC cartridge, but it was malfunctioning with my pen. I showed it to Nick and he was extremely helpful! Not only did he immediately, without question, replace my GSC cartridge with a new one, he even stuck around and gave me advice on how effectively use my pen. Extremely knowledgeable! The customer service I received was what I would call above and beyond what's normally expected. I felt like the hospitality I received from Nick will absolutely make me refer other patients and will make me come back regularly. Thanks!

Great Customer Service. Great medicine and great prices! 5 stars!

great smoke decent prices be back soon