Jova Wellness Center

It’s unfortunate when the biggest issue in a business isn’t the product — it’s the leadership. Strong management sets the tone, and in this case, the tone speaks for itself. I am extremely disappointed by my recent experience at JOVA dispensary, especially as a long-time, loyal customer. Being informed that I was BANNED during Black History Month made the situation feel even more disheartening and poorly handled, it felt high-key discriminatory. The receptionist left the desk for over ten minutes while I stood there, not knowing what was going on and other customers were allowed to proceed ahead of me. Maybe this was there way of trying to embarrass me, I don’t know. But being a Black Card member who visits weekly — sometimes twice a week. I am always respectful to everyone , and I TIP! Over the years, I intentionally bypassed numerous dispensaries because the customer service here used to be outstanding. While there are still some great employees, the overall experience has unfortunately declined. In this most recent situation, an employee “Jenna” made a claim that as I was walking out the door and I called her a name??? Absolutely not true - the employee that day , her tone, lack of engagement, and visible impatience reflected a lack of professionalism. Customer service is not just about completing transactions — it is about respect, communication, and consistency, which was subtracted from the experience that day.  During this most recent visit, I felt dismissed by management Shawn and Weldon. I was confused by the enforcement of this alleged ban. I visited the store the week prior without issue. If I was truly banned, why was I allowed to return? Why did security not intervene at that time? The inconsistency raises serious concerns about how this matter was handled. Were there any witnesses when i allegedly cussed and fussed while exiting? Is there camera footage available to review? Why did I not receive a documented phone call? Why was no formal email communication sent? Additionally, I was told that management called me multiple times and left voicemails. I have no record of missed calls or voicemails regarding this matter. That discrepancy only adds to my concern about transparency. When management lacks consistency and accountability, it trickles down into the overall customer experience. Unfortunately, that seems to be what’s happening here. At this point, this experience feels like a clear sign that it’s time to explore other dispensaries or just save my money, period! Loyalty should be valued, not questioned without due process. I genuinely supported this business for years, but situations like this make it difficult to continue doing so with confidence.

Great first time experience and I will be returning! Great deals as well and friendly experience with everyone, shouts out to JOVA for saving my Monday!

2025 was the year of Jova Wellness. for me As I look back over visits to the location, I can't think of one truly negative experience, no major customer service errors that weren't resolved quickly, no bait and switching and always a pleasant, helpful attitude from the staff. They are quick to pull in management if you have concerns, questions or need clarification --I've found them to be responsive, professional and fair. They continue to be my go-to DMV location for those reasons and more

Always my go to dispo in southern md. Great service and always knowledgeable about everything. Will always have business with me.