Liberty - Norristown

Not sure if you noticed but... Your online menu never matches your actual inventory. Why post live feed when you never update it. Finally, I picked up some blueberry skunk thought it was 19-20 percent THC come to find out once I got home it’s only 15% I honestly am really upset with this because your online menu is misguiding.

Some liberty carts were defective. Told us there wasn’t too much they could do about it. Menu is never correct. Some people are very friendly some aren’t.

This companies concentrates are absolutely awful, I've bought all of the strains they've put out and they're just garbage.

What a clusterfffff. The Black Friday specials brought the people in. But the incompetence to prepare as well as to process people in a timely manner had me walking out after waiting an hour with no end in sight. It’s a shame they are as poorly run as it is.

I have been to multiple dispensaries throughout the quest of getting medication for my extreme nerve pain. There are a few things about this particular dispensary that should not operate the way they do: -They aren’t federally compliant for patient security. All the talks with your pharmacist happens in a wide, open space with everyone else in the room being able to look at you, walk up to your conversation, and listen to your medical issues. That isn’t HIPPA compliant. -Most people only give this place 5 stars because you can buy THC products here; they have good deals and prices and offer raffles for patients. It’s fun, but at the same time I see the people working there giving illegal advice to patients and willingly letting patients sell products they purchase from this store specifically in the parking lot. It’s super sketchy, creepy and illegal. I’ve seen at least 2 transactions happen in the parking lot at this dispensary. I’ve only ever been here 3 times. -Liberty is, indeed, the only dispensary open on sundays. That leads to lots of long waits and overcrowding. -The waiting room is a concrete box with a single bench that can fit 2 people that don’t mind touching a little bit. Patients with pain or bad legs are left to stand for sometimes an hour at a time because their couches and all comfort items are stashed in the dispensing area. It’s awful to sit in a concrete room and not be able to ease your weight off of your legs. -Lots of bad advice from employees, selling bunk concentrate rigs that can shatter easily and hurt customers, and generally all of their problems that get brought up get ignored because most people than come here are customers instead of patients. I’d probably never come back to this place until they’re actually following the law. I don’t want my medical information spread around, I don’t like them breaking HIPPA laws and claiming they don’t need to follow it but they totally do to be medically compliant. I will probably try to reach out to the department of health to tell them these issues too. Would not recommend to ANYONE until they’re following the law.

The quality of service was great! Torah was very informative and did not make you feel rushed at all! The fresh feeling and atmosphere is very welcoming. Even if waiting, one is able to walk around and look at various products. The parking was great and it wasn’t busy in the middle of the day! I was extremely pleased with my service and will definitely be back

The staff here looks at you like their doing you a favor. Expect a looooooooooooooooong wait and unprofessional untrained staff.

The staff and pharmacists at Liberty are so friendly and helpful, and the environment is very comfortable! Everyone is so easy to talk to, and really went the extra mile to listen to me, and answer questions that I had. All questions that I had for the pharmacist were always answered on the same day with a personal phone call.

Knowledgeable and friendly staff. Great selection with a live menu available! My go to dispensary.

I go to this place weekly. Staff is incredibly knowledgeable,friendly and Helpful. This is my favorite dispensary

Love the rewards program. Great location ! Staff are knowledgeable and always helpful.

Absolutely amazing experience coming in for my first Pharmacist visit, helpful and knowledgeable staff and amazing atmosphere! Worth the visit!!

Convenient, safe location with easy parking. Super knowledgeable and professional staff. A place where you can get great products, unbeatable customer service and low prices.

Great place. Staff is incredibly nice, efficient and knowledgeable. If someone cant answer a question, they will go grab someone who willl answer it properly instead of giving you the run-around. Products (both company-made and contracted) are top-tier. I can compare them to other dispensaries that I have been to in MA, DC and CO. One would think that if there are limited dispensaries open in PA that I would pick one of the two located much closer to where I live....but I will gladly make the drive to Liberty in Norristown, every time I need to, instead.

I love this place, won’t go anywhere else.

Awesome

Good place to shop to find fast selling products from competitors

I have always had a 100% lovely experience with Liberty. Especially during the Coronavirus pandemic, they have been incredibly helpful, kind, quick, and the stock is always great. Curbside pick up lines will get insanely long, but before you know it you’re out of there! They are doing something right. Also, Blake, often my consultant always does a great job of keeping a smile on my face even when I am in a lot of pain. Keep it up, Liberty! :)

First the crew is very friendly, and knowledgeable. Second the rewards program is something you cannot beat and no other dispensaries have it. Third if you are a veteran you get a discount every single day not just once a week like other dispensaries. They have plenty of supply as long as it lasts, it goes fast because they are a popular dispensary, online ordering works just fine. This is by far my dispensary of choice..

Nice shop. Very clean. Nice products, good service. Very nice people. Will be back!

great products and the sales are awesome. staff is great.

It’s a good location. Very clean and organized inside. The bad part about the suspensory is you cannot understand the online ordering service? I had to reset my password which took about not even five minutes to go back and order The product I wanted. And they were already out of stock of the product. I had the product in my cart and like I said I went back to order it, is was not even 10 minutes later and it was sold out! I’ve had bad experiences with the Norristown location! I’ve been given the wrong information, advice in, products. I try to return one of the product that I never smoked. I open the package to see what it look like, and it was not what I wanted. I called and asked if I could switch out products, for the one that I wanted and I was not able to. You have such a low waiting for me, because medical marijuana is expensive, and I cannot afford to keep buying different products because you guys cannot give me the right ones. I am going to another Dispensary which is much much better!

Excellent customer service. Significant veteran discount.

Everything is great from the people who greet to the cash register , parking dude . Great prices ! And rewards program can’t beat . Except the house choice could be a little better Please :)