Budtenderts are top notch. They are very informative, 5 stars. The shortcoming is cluttered displays. When browsing and/or waiting to be tended on its difficult to check out the goods, flower in particular. All under a glass counter in little containers.. i guess i like the larger jars on shelving. I bought a quarter one time of flower and they gave me 7 individual plastic containers... why? Maybe HOL should put more effort in their displays and presentation than in advertising.