NETA - Brookline (Boston) - Rec

NETA Brookline is great! The parking is definitely not the best- limited spots in the lot and street parking. You may have to loop around a few times- my suggestion is getting dropped off or using public transportation! Spots do open up sporadically. When you enter, reminds you of a train station but is a renovated bank.The Express Lane is where I prefer to purchase product which excludes the limited menu or daily menu items. Average wait time for me has been 30-45 minutes. What led to my review today was the first unfortunate experience I had with NETA Brookline. Being a MMJ patient has allowed me to find true support in working through my anxiety, PTSD, and depression. I am looking to fully move away from smoking and consider other ways of intake ... Tinctures have been the best yet. After purchasing my first Wishing Well Tincture 10 ML Sativa- I finally found daytime relief. It was great and I was happy to purchase my 2nd batch from NETA Brookline just 2 weeks ago. I noticed the inner seal after purchasing was a little loose but I ignored it. 3 days after that, the inner part of the cap completely fell out. I stored it upright for the most part but come to find, after only 2 uses, the tincture had completely leaked. Yes, it may have been jostled a bit my placement of it in my purse- however for it to completely leak?! Shame on me for storing it in my purse for that brief time but I had used tinctures before - never an issue. I called NETA Brookline to inform them of the tincture leak at the very most to report the packaging issue. Please understand : I was NOT expecting a full refund. The NETA Brookline Employee that I spoke with via phone was curt, a bit accusing, and completely condescending. She did not ask for my name or Patient # or how long I have been a patient with NETA Brookline. After I shared the issue with her, she asked pointed questions about storage in a way that insinuated I had purposefully done it. It wasn't appreciated whatsoever. She put me on hold for a moment and came back to begrudgingly tell me to bring in the emptied tincture and "they will see what they can do for you". She also suggested that I remember to store it in a proper place and upright as if she was speaking to a child. Ugh. I will not let this unfortunate experience completely to mar my future time with NETA Brookline however I was sincerely disappointed in their customer service today. Their employees are all so very sweet and accommodating that I was taken aback.

Professional and knowledgeable!!

1st trip to NETA - Brookline yesterday, so don't have a strong baseline for comparison. What I can say is that they were efficient, friendly, and fast. My order was basic: edibles and a pre-roll, and time constraints prevented me from lingering. However, total time from ID scan at door to exit was under 5 minutes (this is mid-day on a Tuesday), and the Lumens I tried last night was a pleasant experience. Will definitely return.

Outstanding service from kind, knowledgeable staff. Great selection, too!

I had the best visit staff was very helpful the quality of the products was great better prices that Canna Care. Parking was a pain, can't wait till I got again. Love the smell!

Everything's fire. Waits long sometimes tho

Very well organized .. Even fro from flower to edible .. Top Quality ✌🏻️

Looked at your menu why no vap cartridges

very organized

This place is amazing - from the building (feels like a temple!) to the service - fantastic. Best staff anywhere. Super knowledgeable and helpful (and patient). Great customer service too. Had problem w a vape battery, they replaced immediately. Never had a bad experience there, even when the line is long!

My first choice for sure! A knowledgable staff who are happy to answer all your questions and recommend interesting strains. Will definitely come back again and again.

I have visited three times now and it's always been an excellent experience. The first time I waited in the regular line because I needed some guidance on what to get for my particular problem. They were very informative and helpful. Second and third time I used the express line and I was in and out in no time. First class dispensary.

Amazing atmosphere and super friendly staff. A must see for sure

AWESOME! Great products and very knowledgable staff. They answered all of my questions and more. Very clean atmosphere and had an express lane for those with less than 12 products. I went on a Thursday morning and was still very busy. The lines were a bit long but worth the wait. The tincture was amazing! Just a couple drops under my tongue and I was amazed at the results. As a first time patient, I got $49 off and 10% off every visit with my MA Health card. Great products and staff. I can't say enough good things about them!

This location is my absolute favorite dispensary, it was the first that I went to and it's had me hooked ever since. Everyone is extremely nice and helpful and you are always greater with a warm smile. The selection here is top notch and they will almost always have some kind of deal or strain that's a reduced price. Even if I lived an hour away I would make the trek to come here, it's definitely worth it.

I'm so glad I paid NETA a visit! It's in a beautiful building at a convenient location, and every staff member I encountered was so friendly and helpful. I really appreciate that they allow you to take a look at the different strains so there's no chance of ending up with something you don't want (like with the delivery services and their tendency to bait and switch) and the fact that they weigh it out right in front of you. The prices are also very fair and the quality is better than I've received from any other service in the state so far. I will definitely be back!

The most wonderful place in existence. I drive 40 miles back and forth despite other dispensaries being closer. This place rocks. If you haven't you're doing it wrong.

Loved the atmosphere and friendly service

I had an excellent experience at NETA in Brookline. The staff was friendly and knowledgeable, great product, love the location, oh and first-time customers get 1 free rolling paper and $49 off their first purchase of $50+.

10/10 great staff great choices

When is Neta going to lift all limits and you had expand your growing Facility and you still have limit on your Flower and Menu has change. Seems that you are getting rid of very good Flower and replacing it with unknown or odd Flower! For example I see you no longer have PBK, tough to grow but, a very good MMJ . A lot of us miss Mel, she was a great Person and a very good GM she was always trying to go the mile for every one. She was very Fair !!!!!

Best dispensary experience in MA. Everybody was super friendly, seemed happy to be there and happy to have customers. The products are great. My only complaints would be my cashier wasn't that knowledgeable on some of the products and had to go ask somebody else several times. Also the prices are high, all the dispensaries in MA are high, they have seemingly tethered their price to about the same as every other dispensary. It's a little unfortunate for us the patients, especially having been to CO and seeing the same strains for 1/2 the price.

Not going to lie, I went to take advantage of my first time $49 credit. The location has a relatively welcoming atmosphere, though every time since my first it has been a busy place. I've since returned multiple times because the quality and pricing are on point and staff are always more than friendly and accommodating. 5/5 I recommend to anyone I know that's a patient.

Great place, easy access, no wait on weekdays essentially. Fantastic customer service and various selections of bud and edibles.