Pincanna - East Lansing

Nice shop with good staff. Short sighted business practices that are deceptive and unfair, but again, a nice shop. For service, they seem to have it together until they don’t and then it fails spectacularly. I was once forgotten in their lobby as they just assumed I was waiting for a pickup order or something. Another time, I attempted to utilize their reward system and was essentially given the flight equivalent of a black-out day. “Oh yeah you can’t use your points for that because we don’t have the margin” I have an unfortunate habit and have spent $2,500 over the last three and half months at the shop. Seems like they could’ve found a way to let me use my points instead of telling me that their margin is what prevented the use. Pretty dumb way to flip a loyal customer, eh?

My Budtender on the med side was Bailey. They were so helpful and so kind to me. Picked out everything I wanted and the product was perfect and great. Knew what I needed from my feedback. Left a tip and wanted to leave a personalised review for my Budtender this morning. Thank you for our wonderful conversation and wonderful service. Bailey deserves a raise.

I have been a regular customer of this place for some time. The last time, the cannabis was clearly harvested early, with evidence of many clear trichomes. I purchased two ounces of cannabis and it was bunk. No effects. I called to tell them about my experience and the manager called me back. The manager made poor scripted excuses. He suggested that no one else had complained. He made it clear he did not care about my complaint nor my future business, which they will not be getting. This place is selling trash. Avoid purchasing here. Go to Flora or Pleasantrees instead.

Best service