Planet 13 - Las Vegas

What an awesome store and unreal experience as soon as you walk in! Everyone complains about pricing but its the same everywhere you go. This is something special and everyone needs to check it out!

I live on the other side of town there are at least 10 closer dispensary’s but I still drive to Medizen they have ALWAYS had the best prices and selection in Vegas hands down!

Probably the best dispensary in Southern Nevada. Always competitive prices and high quality product.

Friendly and efficient. Though they sell medicine, they haven't adopted the oppressive trappings of the health-care industry. Security, likewise, is unobtrusive. And they have an uncommonly good selection of sativas.

good products with above average prices

Not very impressed. As much as it was built up I expected so much more. The atmosphere was overall very boring and plain. I am shocked by the selection. It was the same as everyone else in town. I wish everyone would follow in line with "The Source" when it comes to displaying and pushing the terpenes. Thought it was going to be more of a museum or club feel, but instead felt like a gift shop.

We ordered online. The price after taxes and checkout was 124. They called and confirmed our order a few minutes afterwards. We even had to email a verification of our address. Then 4 hours later we get a call and the price has gone up to 199 PLUS TAX! They tried to say they had a glitch in their online system and wouldn’t honor the price anymore. BUYER BEWARE! Seriously never ordered something online only to be told the price magically increased by over 100 dollars in a matter of hours. The customer service at this place has steadily decreased since it opened. To a point where now apparently even the prices on their own website are just used to lure you into buying something so they can then try to pressure you into paying more. We had already gone out and done all our errands and could have easily swung by another place but we had already ordered this and now will have to be inconvenienced again. What a terrible experience. STRONGLY recommend going to one of the numerous other shops that are all within a 5 or 10 minute walk.

.Planet 13 no longer allows non Nevada residents to take advantage of there daily deals on weekends, Only thru the week.. Eveyone knows tourists shop on weekends and locals don't. So tourists must pay full price on weekends now even if your a loyal repeat customer. Now how do you call that for customer appreciation. That's taken advantage of customers. Do you all agree???

Disappointed. Rude. Security is overly rude for no reason. A smile from anyone at this place would go a long way. Lots of options other than this place.

Seeds in their weed! I’ve bought several strains and they all had seeds in them! Buyer Beware!! How can any marijuana you bag up have seeds in it? Why do you let it happen? Also weigh your bags mine are always short! 7 gram bag= 6.5 grams! Scam!!

I LOVE Medizin!!! Awesome deals and staff. Picked up the new Matrix Pax vape pen and it's awesome! Always helpful in knowing what I may want and like and never pushy. Such a comfortable environment and lots to choose from.

Great staff! Trevor and Manny are super cool, knowledgeable budtenders and give great recommendations. Rachel and Lowell are super patient with you and it's always a treat when Tanya is tending, everyone here has a great attitude. It goes with out saying their quality is top shelf all the way, even the low end stuff ain't shabby. Two thumbs up!

awesome location. Trevor help me out and really knew his stuff. Great daily specials on 8ths. tangerine and double Tangie banana, oh yeah

Very very very bad customer service. I’m a returning customer of planet 13 and they getting worse every time I go! Literally from product to service. I placed a order numerous times for delivery that I get called to confirm and am told it’s out for delivery and then never show up only for me to call to find out they sold out, then again today I’m told that my order will be there by 6 pm and it’s 8:21 pm with no sign of anyone, I wonder what the excuse will be?

Do not place an order online for delivery and expect that day. # 1 order was placed on March 28th. Order never delivered, I received a cancellation on Order # 1 exactly 14.5 hours later from delivery time frame. I attempted to place an Order #2 March 29th again the same results driver never showed after 6 hours passed from delivery time frame, I logged in online and saw the order was cancelled this time with no "real time" notifications. Order # 3 was placed on March 30th, Still waiting after 4 hours past my delivery time frame.

Also, they lie about everything. Check out the deals tab here on Leafly. Try to get a $25 8th from there... you won’t. ATM, try to get anything from here... you won’t get anything but bs and a headache

Love it! Super clean, staff knows their products and the products are excellent! I love that they send you daily deals!😍

was helped really fast. not a lot of product. had $35 8ths.

Third time in a row with horrible experiences here. This place is 100% concerned with money- Not customer service, not common courtesy, not the resolution of issues. Their ordering system is a joke, as is customer service training, and a website that lacks functionality and any sort of user-friendly presence. Placed an order yesterday at 2pm. Selected a delivery window from 7pm-10pm. I received a text at 7:43 that the order was confirmed. Customer service reached out to verify the order at 9:40pm. The CSR literally told me the order was on the way and was about to end the call- when I asked if this order would be late also (An order I placed 2 weeks ago for a delivery window of 9pm -midnight arrived at 2:32am), and she simply laughed and said yes, everything will be late. PLANET 13 DELIVERY OFFERED A WINDOW OF 7PM-10PM- I CALLED AND CANCELLED THIS ORDER AFTER WAITING UNTIL 2:30AM AND I WAS STILL CONTACTED BY SOMEONE AT 5:30AM TELLING ME MY ORDER WAS JUST NOW LEAVING No contact, no updated text message, no courtesy call. No options discussed on the phone. Why doesn't the delivery portal just tell the truth.... order whatever, and it'll get there whenever, and we don't really care as long as we're making money. I feel for this location and staff. Even before covid hit, every visit I've had to Planet13 has been ruined due to a lack of training, communication and planning. My experiences have consisted of -employees not being aware of local promotions -delivery fees bouncing from $75 to $125 to $100 in less than a week -a delivery system that offers a window of delivery time that is completely inaccurate -a lack of general concern for any issues And the excuse I'm offered is "sorry, we're the worlds biggest dispo" Yes- you are... so you should have your stuff together, and should probably care a little more about the local business you're driving away with each bad experience. I'll wait out quarantine to get back to supporting smaller dispos that haven't forgotten the basics of service.

planet 13 would not honor the deal they had posted for June 7th 2020 on their Leafly app website it was 7 grams of true G or virtue G flour for $1 and I understand that this was probably a typo but they should have honored the deal and then change their Leafly ad kind of sad and disappointed that the world's largest marijuana superstore when honor their Leafly ad 😭😭

I dig what you plant. Animal cookies and sky walker on point. Need to try that razz. Looks crazy good. I like your new rewards program. Keep up the good work guys.

Don't bother if you are a CA rec holder. This dispensary doesn't know what to do if you are an out of state rec holder. No issues at any other dispensary in Vegas. Skip this one, they won't last.

Love it! It’s my go to spot. 4 stars is my highest rating for anything

Not accepting CA Prop. 215 stamped doctor's recommendations. Your loss.