ReLeaf Shop

The staff wasn’t very welcoming the other day! From the time I got there til I left! Costumer Service classes might help! The staff up front needs up to date info on products! 1 person said they had enough of what I wanted in stock came all the way down there and they didn’t have it!

So I placed a pickup order the other day for their "shatterday" special which is: buy 2 concentrates, get 1 FREE. Being an MPX and Releaf Shop supporter, I purchased 2 grams of a strain that I have bought at least 4 times. And that DOESN'T include the diamonds in sauce grams of the strain (which by the way is really very similar in flavor to the live resin batter that I'm referring to in this novel) that I have picked up times before. The strain- 'the guice', which happens to be one of THE MOST UNIQUELY AMAZING flavors I've ever experienced, is what we're talking about here. I received a 'fruity pebbles x sour dub' live resin batter for free. I had Sam who is amazing, and JT helped clear up some issues along the way and hooked it up with a free pre-roll for the lengthy wait! AWESOME FOLKS! Normally I wouldn't post a review like this without reaching out to the merchant first, but I've been sold the wrong items here in the past and the return experience was VERY uncomfortable for me - made me feel as though I was not being believed or something whacky like that... weird body language on their part about the exchange or return (more than once this happened). Plus this has me so angry that I feel others should see that any dispensary is capable of the following, regardless of how the merchant RESPOND/REACTS to this experience review: foolishly I did not review my purchase items to verify their correctness (never again!); however, to my credit I watched my meisters scrutinize each gram's bar code (from a distance) because the system was acting funny, therefore I knew it was 2 guices and 1 fruity pebbles x sour dub - so I was confident that the products in my bag were correct. Once I got home 45 mins away, I realized that one of my 'the guice' grams packages was actually cut open flush across the top, underneath the pre-existing seal (assuming it had contained a heat clamp seal, but EVERY MPX batter product that I have EVER purchased from Releaf Shop has been heat clamp sealed across the package, slightly above the zip-lock, to ensure tamper resistance.) Not this time. (And if you're thinking that maybe the packaging just didnt get properly heat sealed from MPX, then I can assure you that when standing both 'the guice' pakages side by side, the adulterated one is about 3/4" shorter than the other two grams I purchased, the tear guides are evident that someone took a tool such as scissors to slice flushly across the packaging tear notches on either sides of the packaging (also both the other packages had heat seals present, and at the edges are 'tear guides' still on both unopened grams). I peer into the dab jar of this tampered with package and the product is proper MPX looking batter, however 'the guice' (being true to its name) typically has a vast amount of terp sauce oozing around near the main glob of batter. This particular product, however, did not have any "sauce" in it. It resembled grams of 'afterburner' LR Batter that I have bought in the past. Real yellow, maintains it's shape and remains a glob as opposed to a puddle or a coating like appearance in the jars. I believed in my heart that maybe it happened to be one that was randomly selected by the state to test the batches or something silly like that. I told myself a couple of bizarre things to justify something like this at a dispensary. So I fire up a hit of this batter and it doesn't taste really anything like the previous 'the guice's that I have had, from multiple dispensaries as well (whoever has the best price typically). I cannot fully put my finger on the flavor profile, but it is CERTAINLY not that of 'the guice' LR Batter. It sort of reminds me of 'afterburner' LR batter or something more subdued in flavor. Again, 'the guice' is just too unique. Once you taste it you know when you have or have not had IT again. It truly is THAT outspoken. So even though I set out to supply myself heartily with some of the most effective for me medicine (the guice) of any medicine that I have been able to locate, because I went with Releaf Shop, I will instead have to procure more funds to repurchase this item wherever I can ACTUALLY find it again (because it's so frikken difficult to locate). BTW it looks NOTHING like the other gram of guice that I purchased on the same transaction. Once I took a hit of the sealed 'guice' lrb, I knew I had been taken. I am just so irritated. I didn't know that MMCC dispensaries could maintain these kinds of business practices. I just dont think being given OxyContin in an Ibuprofen bottle from the pharmacy (I.e. Walgreens, CVS, etc.) would sit well with the regulatory bodies OR the general public, (which is an inflated but parallel example of what happened to me). I just dont really know what else to say. TL/DR: I bought 2 grams of an MPX strain and 1 gram of another. One of the grams that I bought 2 of was already opened and doesn't (in my belief) contain the labled product strain. Haven't had a chance to take it back; however, past returns made me feel so uncomfortable that I am hesitant to even bring it up to them. I essentially cannot prove anything about this anyway. I technically could be outright lying (but to my horror, and more devastating, my sadness I am unfortunately not embellishing even one single detail here... so) CHECK YOUR PURCHASES AT THE FIRST CHANCE YOU GET TO HANDLE YOUR MEDICINE. MAKE SURE YOUR ALLOTMENTS ARE CORRECT ON THE MMCC PORTAL, AND YOUR LABLES ARE PROPER AND THAT YOUR TAMPER EVIDENT PACKAGING HASN'T BEEN EVIDENTLY TAMPERED WITH. Happy medicating folks!

The quality of service has gone down at Releaf unfortunately, they are hiring a lot more staff but these new staff members are like a deer in headlights. I love this place and before I had a real 1:1, learn about products and the staff, now it’s buy your product and get out... please bring to the front the original budtenders

The product I ordered, and received confirmation that the order was prepared, and then ready was out of stock when I arrived to pick up my order. The curbside assistant, and the front counter staff were very unhelpful. They didn't want to bring my order out at first, insisting that I instead go inside to pick up my online order. When they finally agreed to bring the order out they then informed me that the product I ordered was out of stock. The curbside assistant did at least offer to bring out an alternative, but just handed me the bag and told me to have a good day without even telling me what I was getting. She then told me she "believed" it was 'phantom cookies', and the order actually turned out to be 'tally mon'. Instead of another 7 gram shake bag like the one I ordered, I was given 3.5 grams of flower buds. This all took place without me even being presented with any of the available options that they actually had in stock. I feel like I was taken advantage of, and completely disregarded as a customer.

Been buying all sorts of products here for the past year, specifically flower. I buy 6 eighths and one looks obviously short. I check and it's 1.6 grams. I weigh the others just to be sure, I get 3.6. I call and I'm told to come in. I get in and the manager tells me nothing can be done and gives me a discount on my next visit. What kind of customer service is that? All I wanted was verification that the weight is correct. He went on and on about the scales being state certified. Ok? People make mistakes. This was packaged in YOUR store. Say goodbye to a long time customer.

This was my 1st time using leafy and by all means I loved it and the shop itself was awesome. Awesome people and the atmosphere was very much inviting. I will be back most definitely. Grade A+++

Releaf is thee dopest. Staff are always on point and they know their stuff! It's a true comfort zone.

Great specials, beautiful store, helpful staff!

I think I found my favorite dispensary they was super friendly didn’t rush me just one on one service and I love the spin the wheel idea!

When at the peak of sales the store is vibrant full of people full of just Hi Times- pun tended. But furthermore the store and quality of everything there and was awesome... Fast,Friendly,and Affordable; What more could you ask for!?! Wonderfully Executed🌟🌟🌟🌟🌟

This place used to be GREAT when it first opened with caring, knowledgeable budtenders and a good selection of product. Now they can’t keep anything decent in stock for more than an hour and won’t update their website or menu when they run out of things. Employees are so disorganized and unhelpful, even by stoner standards. Can’t even blame all the good people for leaving (upper management is just now allowing people to collect tips). “Sale” days are the absolute worst - crowds will pack in and they’ll run out of whatever was on sale within the hour. They’ve also claimed to be “CDC compliant” with the pandemic, but that just means they have a security guard who occasionally tells the 20 people waiting outside to step away from the door. I’ll keep going because it’s the closest dispensary to me, but it’s super disappointing how bad this place has gotten in less than 2 years.

Budtender acted like I was a burden to her, so that’s unpleasant. Then the trim/shake is mostly trim...so yeah, not a great experience

It’s nice just wish they had strains that were stronger

Great experience with friendly knowledgeable staff who walked me through the rich variety of consumables and methods - without making me feel like a fossil, I'll add. Beautiful, clean, mellow atmosphere, too. I'm local and will definitely be back again. And again.

Came in for my first ever time at a dispensary and Releaf couldn’t have been better. They made sure that I was able to sample everything I wanted to try and their medication couldn’t be more pleasant and effective. I’ll definitely be coming back!

A lot to choose from and knowledgeable staff. Successful trip

My absolute favorite dispensary in the Baltimore area! Great prices all the time, well in my price range, as opposed to other dispensaries around. Very friendly staff, very well organized. Would recommend above any other dispensary!!! Best around

I really love how affordable they make cartridges. It really helps me afford my medication.

ReLeafShop is my favorite dispensary! I have been to dozens of dispensaries in Maryland and throughout California. Releaf has consistently provided quality products, great service and the best deals around. All staff are super friendly and give perfect service. I have had great experiences with all budtenders such as Ashley, Gabby, Max, Jessica, LaShawn, Dave, Steven and Nancy and many more. I come here at least once a week and love using the curbside service paired with Leafly preordering.

Got incredible reviews from the budtender who looks like Andy Dwyer kept letting himself go. Great atmosphere, great service, and INCREDIBLE deals

Friendly down to earth

Great atmosphere and service. Staff very informative.

I have been a customer here for quite some time. My caregiver goes almost weekly for me spending hundreds of dollars. I placed an order through leafly yesterday at 9:05AM at 9:12AM I got the text saying it was ready. My caregiver goes to pick it up AND THAT IS WHERE THE ISSUES CAME. He got there after 5PM and the order was NOT prepared at all so he had to wait (defeats the entire purpose od ordering ahead). Then all of my items were no longer there. I wanted 2 bottles og RSO pills and they only had one of this particular brand. No one bothered to call me to say all of my items were not available. Instead I get a text saying my order is ready for pick up. I understand Leafly sends that but it couldn't do it if one of their inept employees didn't initiate it by pretending to fill the order. They then try to sell my caregiver a similiar but MORE EXPENSIVE product. That is the literal definition of bait and switch. When I spoke with JT the manager he was NO HELP. Wouldn't acknowledge that his staff screwed up. He kept giving me a bunch of excuses saying his staff woild never do that. How do you tell a customer they didn't just experience what they did without doing any investigation? PURE INCOMPETENCE is what that is. If the manager is incompetent it stands to reason so are his employees. This is the 3rd time I have had an issue like this. There are too many dispensaries in MD to patronize one with incompetent employees with ZERO customer service. Pure Life here we come.

This place used to be great. I don't know what had changed but it's a sloppy mess now. They DO NOT offer curbside pick up anymore. They DO NOT prioritize medical patients. They DO NOT seem to know how to run a business. I've been a customer here for years. I've spent thousands here. Today I waited for 40 minutes to pick up a pre paid, pre ordered curbside order. As a medical patient that's absolutely unacceptable. Go elsewhere until they remember how to run a business.