Terrapin Care Station - Manhattan Circle (REC)

I’ve been to many a pot shop in my day but this was lack luster to say the least. The techno blaring seemed to put everyone on edge first off, who the hell listens to techno beats it’s 2019, chill bro’s. Then they seemed to have no idea of their products because instead of being focused on customer service they were more preoccupied with getting me out so they could close. The person helping me seemed to not know anything about their products, when I asked if a certain part of the menu was ALL the flower they sold he said yes. And then was like no wait there is more high end here, and some here. That menu is very confusing and would not be hard to make simplistic by putting all flower in one spot. Then let’s get to the god damn “willie Wednesday 15% off” sale, they tried to sell me a vape carriage for $35, then add on a battery for free that was $10, but it wasn’t free it was just 15% off took the battery price off. That’s not a deal and I didn’t need a battery so they finally took that off but then he did not add the 15% to my vape purchase. They man checking my out was beyond confused, and rerang me 3 times each ending in a different price, so I just OVER PAID to get it over with and get out of that techno hell. Only person that was AT ALL kind or helpful was the woman who checked my ID, give her a promotion. The rest of it needs help. I hope they get better, but I won’t know because I will not be back.

Worst customer service Ive ever received in a dispensary! Went in with a friend that had med card and I was rec but they let go back together. Once on the med side the chick ( alot of tattoos) saw I was rec and rudely said I had to sit and wait in the chair on the sales floor. Okay thats fine Ill read their menu till then. Then when she was done with my friend I stepped up to which she replied that someone else will take me and I had to wait another 15min for a different budtender on the Rec side. Why couldnt you pass me off while you where with my friend? Or why even take us back together? Then the guy I got was not so pleasant either and keep telling me he was out of alot of things on the menu I was given. Will not be back or recommend.

The manager didn't even know what type of coils were inside the vape cartridges. The MANAGER. Cotton, ceramic? Nope? No fucking clue? Got it. I bought two CO2 extracted vape cartridges, and immediately brought them back after trying one and it tasted like burnt polypropylene glycol. Not what I would have expected for a CO2 extracted oil. The manager said that there was nothing he could do, because you can't return a cartridge for it being a shit product, only if it is malfunctioning. I reached out to Terrapin through their customer care portal on the website and (unsurprisingly) have not heard back from them. Did I emphasize that the MANAGER didn't even know what type of coil was inside the cartridge? Need I say more?

Slow service takes 10-15 minutes just to get in door you ask questions they don’t care don’t even let you smell the flower. The in house flower bud bags are Dry icky bud that makes you sneeze and feel sick, miracle grow weed is what people tell me😂

The absolute slowest service in Boulder. So many times I sit and wait just to find out that the employees are just messing around in the back budroom and not getting customers through and out the door. Employees going in and out past me but no progress with customers and then I realized that I have been sitting there for 15 minutes and there were no customers in the back at all. They rarely have more than one budtender working. This is not the first second or third time this has happened. I guess I’m just a sucker to keep Enduring this.