Terrasana - Cleveland

This place is the BEST loved walking in there, everything was perfect! Just WoW.

This place is awesome! Been here about 6 times so far. Very nice, professional, knowledgeable and caring staff. Never have to wait long to meet with a representative. Some people complain about the prices, but they have to know the reps have no control what the prices are set at. Prices have come down. Thank God we are finally able to get the help we need. Want to praise Rep, Samantha. She is very knowledgeable of the products and takes time to listen to everything I have to say. Excellent employee and Managers should be grateful to have her there. Need to go here. You won't be disappointed!!

Friendly staff, good selection, great prices!

I wish they'd list their prices online, like every other dispensary...online menu is rarely updated. Bring a lot of cash and be prepared to be surprised if you like to shop ahead and compare prices online.

I have been a repeat customer first experience was good , but high cost and no way to research what you want ahead of time Menu with no prices online ? Second was a simple , less than steller same issue leaving with buyers remorse due to finding out you could have gotten other strains cheaper. Third Visit was HELL . the lazy patient care person I spoke to GRACE said 4 different prodcts were in stock , I asked her to double check as the store is 20+ mile from me . She said they were see you soon. I show up and Mike took me back , Nice guy . He told me most of those products sold out this morning . I called 25 minutes before ? He checked , I spoke to a manager they were not willing or allowed to really do anything to remedy the situation. I left empty handed and drove further to RISE Cleveland and met another person that had the same thing done to him 10 minutes earler by quess who Grace from Terasana Garfield . Looks like you lost 2 good customers due to high cost / dishonest or lazy staff. Sad because this type of company is suppose to help Medical patients . But Its money driven. Rise provided me with my order $100 cheaper same brand products , bring .75 for a parking meter thou.Rise was a good expierience , not as fancy but more affordable.

I will be in the area for work and was wondering if one can purchase product freely or is a medical id required for purchase of meds

Had a good variety however was shocked at the prices. I guess that's an Ohio thing.

the only thing i would make a complaint about is how they do their taxes, been to a few dispensers and here they tax u after your purchase the prices are not tax include like most places.

Great location. Great Products.

Atmosphere was awesome. Staff were knowledgeable and professional. Cannabis was drier than black market cannabis but I think that is because we are a vaping only state. Will make this my regular dispensary. A nice amount of different strains and types

Everyone working here is Extremely professional and knowledgeable. Great environment and very well maintained.

Always, always a great experience! THE BEST. Stopped going to rise and will never go to rise again. You all put them to shame!

Great atmosphere I had surgery and now I suffer with arthritis in my shoulder joint my first visit I told them about what type of problem I have and they point me in the right direction I have got strain called GMO and boy did it attack my pain best medical ever💪🏾👍🏾💯

Been to this dispensary about 10 times with no problem. Nice staff, good sales, etc. My last visit the seller forgot to add my purchase to my points account, mistakes happen. I've contacted them 3 times to fix, and add the points to my account, and still nothing. I always gave my transactions 5 stars but must give it 1 because of the lack of response. (Also, I know I sound like a Karen)

This is only my second time at clevelands Terrsana but everyone is very nice and the place is very clean and the products have been good. I will definetly be back and I would recommend Terrasana to anyone. The young man in the lobby who signs everyone in is also very nice. I appreciate all of you. Thank you, Debbie Shisila

I think it took too long to post a menu. And now that it's up, there are not many prices. menu is incomplete

Very nice place. It operates like many other dispensaries (you order behind a counter). Pretty decent selection but not overly extensive. They have capsules that fit my needs. They definitely have a lot more loose leaf. The cool thing is they have an illuminated board that shows the strength, price, etc. This will be my place to go from now on.

The staff were very knowledgeable, patient, and helpful. The product is definitely high quality.

Stopped by after for the first time work last week. They now have a menu available online that lets you see the prices ahead of time. I was able to get in about 5 mins after arriving. What a cool atmosphere! They have state approved accessories like grinders and dry herb vapes (a good selection, from what I recall) in addition to flower, gummies, patches, and carts. The folks behind the counter all greeted me right away (I gather it was kinda slow) and I ended up consulting with Justin. He was super knowledgeable and helped me find exactly what I was looking for. Overall a great experience, I’ll definitely go back again!

this is my favorite dispensary, everyone is so nice and helpful here!!!!! wish i could say the same about the other 2 that i tried

This place is really great. The atmosphere was high end. As with most dispensaries we felt rushed through a bit.

Being a first time buyer, I had no idea what to expect. Unfortunately I spent my allowance on the recommendation and the $50 bucks for the state of ohio's cut. I went in with my card, ID, and prefilled out new patient form. Was greeted and my info put ito database. Sat down for about 3-4 minutes, and was called into "the inner sanctum" by my bud tender I am really sorry that I did not get her name, but a delightful young lady- cashier #68851 (give her a raise). She was extremely patient, and explained the process to me.I shared too much info and she pulled back and told me she really can't hear/ my background as it dealt with my life before having my MM card, and kept movingin the sale forward. I told her what my issue was and she recommended a product (that happened to be on sale). I bought 2 as I thought it would be more $$.I will try her recommendendation in the next couple of days. Thank you Terrasana

nice staff that get you in and out with a smile on there face..

They need to train their associates with some customer service skills No manners, condescending, offer gift cards for collecting points, never have the gift cards No accountability, The associate named Roman , really needs to be trained in how to treat customers Seriously lacking on services