The Botanist - Shrewsbury (Adult-Use)

My third time checking this place out I heard some girl screaming profanity from the back room. I think I heard a staff laugh and say that’s a manager. That’s concerning there’s someone managing people there that can’t control what they say. If I wanted to hear all that I could of stayed home and listened to my teenagers. I come to the botanist for a professional atmosphere, apparently that’s not here anymore.

I'm not a complainer. However, changing your point system, not notifying your current medical patients, and not refunding prior points or addressing the issue was cold. I WAS a consistent, return customer. Not anymore, I will never shop here again. Disappointed

The environment is very chic, good display of products on the way to the separate adult use and medical lines. I was in and out in well under 10 minutes. The staff in the front room as well as the registers are very friendly and eager to help, even giving props to some of what I had picked out. Felt really welcome there and I’m so happy to have gotten to try Incredible chocolate bars, and they didn’t disappoint. Definitely will visit again when I’m around.

Such a fun, welcoming environment. The staff is friendly and extremely knowledgeable answering all of my questions. The product speaks for its self, the grapple pie is my new favorite. The baller jars and 14g smalls are top notch and this place has the best prices in Worcester county! I will not shop anywhere else!

Changing the point system wasn't smart and raising the prices will only hurt the employees trying to make money. Charlton is booming from your bad decisions as well. Not planning on returning to the botanist anymore you can keep my points I'm getting more at Green Gold these days.

Been hitting the Worcester location prior to this location opening, a bit closer works for me. Straight up mostly B/A bud worth hitting with discount and use your points. Patient appreciation day, day after thanksgiving is not cool, but it’s the last Friday as it goes.

Everyone who works here is amazing. The service is friendly and efficient. There’s deals all the time and the products are always great quality.

Absolutely disgusting behavior and treatment of customers. Rude & short and looking at prior feedback, this is a COMMON occurrence here. As someone who has an extensive history in retail, you people are frankly walking embarrassments. Do better, be better, or move aside for better. You are but 1 branch, so you absolutely can be scrutinized higher expectations. If not yourself internally, then the Cannabis Control Commission. Pathetic.