Trulieve - Merritt Island

Honestly I'm so sick of the way people think they are able to treat other people and have no repercussions so... Placed an order, went in to pick it up (I received a text that it was ready), they apparently decided to take it upon themselves to put the entire order back on the the shelves. No worries... It's the holidays and they're busy so whatever... I did mention to the guy checking people in when I walked out that I thought it was uncool to do that. I feel like mine was taken bc I got there later in the day to pick it up and they ran out of this particular product. All he had to say was sorry or whatever but nope he had to be a little smart ass so screw you guys! There are multiple places to shop on Merritt Island✌️

Rude employees, misleading/non-existent product. False claims on websites promoting flowers they don't have in stock and thc levels far above what is the reality once you go in the store. Advertising specials they don't have in stock or in very, very limited amounts. When you call them on the bait and switch tactics they act offensive and arrogant or try and say it's your fault , or just smile. I've been told that what is on their website is "only indictive of what some store somewhere has". Curiously I've been told this numerous times by different staff, in the exact same wording. Not even a variation in their answer, which tells me this is the answer they were told to give. I have had so many bad experiences here that I will not go back. Iuckily there are many other choices. Even if there wasn't I would buy from a friendly black market dealer first. Definitely bound to have better and maybe more choices without the condescending attitudes. Wouldn't reccomend this place to anyone. It's a slap in the face to mmj program and to legitimate patients also. Sad situation 😢

It takes you 30 minutes to find out that their Flower situation is dismal. They also always advertise Ground-Flower that they conveniently never have.

The buds are mid grade at best. It’s great that there are no THC caps in Florida but dispensaries never got the word, overpriced , underpowered.

Ok well I have no idea where to start. My wife got her card just 1 day before I did but I have mine. So, they give you what is called a visitor badge which give you the ability to go back there and look. DO NOT TALK TO THE BUDTENDERS. They believe they are reinventing the cannabis game. I bought flower, prepolls and even a cart. ALL OF IT IS TRASH! Looks good but smokes like a penny preroll that they sell for $15. I smoked half of it before it decides to fall out of the crappy cone it was put in. NO PRICE BREAKS ON OUNCES. Straight up come in and pay $50 an eighth which should be robbery. Every single thing we asked for took them 15 min to find. We were in there for 48 min. WTF. How dumb can you be? You are selling weed. Yall are so amateur to be acting like you guys are big timers when you can't even find a joint in the drawer Infront of you. Went on a 20 min search for a damn joint that was right there. Every time I even said anything was met with. I can't talk to you only the patient. WHAT A FUCKING JOKE. AS SOON AS THEY HAVE COMPETION THEY WILL GO BANKRUPT. Shitty business, shitty service and even worst bud. They got me big time. I will never shop here again, and I will tell everyone how much they suck. I will copy and paste this to google and any other review board I can find. What a fucking joke!

Stop supporting Sunshine Cannabullies.

All is well

Update and Correction - 3 months ago my submited review stated: "So what if your firm advertises a flower product as having 27% potency in your internet ads, but in reality the potency is actually only 22% in the dispensary...Thank goodness your dispensary has similar yet higher-priced alternatives!" Well, I apologize: the truth is that Trulieve actually falsely advertises producs of a quality and potency that does NOT exist in their dispensaries, and does NOT have similar yet higher-priced alternatives. So Trulieve does not bait and switch; it's more like bait only! It's like jangling a bunch of keys to entertain a baby, or giving something bright and shiny to a child. It's really as if Trulieve's business model is: We at Trulieve will show the customer a fiction because the customer is dumb and will buy anything...how bright can cannabis patients be anyway?" Please excuse my oversight.

Love the place. Clean and make you feel comfortable. Answered every question I had with detail and professionalism!

The quality of product and staff

The quality and quantity is abundant. The customer service is spotty; I have had some good experiences in the past. Lately, customer service has been really behind, management is often out of sight, and staff is multi-tasking and often very stressed and relying on eachothers moral and expertise to complete each transaction/work shift.

Mislabeled and gave me wrong product

I just wanted to let the Merritt Island store know that they are getting a great employee in Brooke. She was at the Titusville store but has transferred to Merritt Island. Brooke is polite and always on time for deliveries.

love love this store... fast friendly service great assortment of items...

Blake was awesome! He really knows his stuff and very helpful in finding the perfect strain. Blake also introduced me to the new gummies which are mighty tasty!

Great service from Brooke, Hayley, and Jill!

I use this store alot. It was refreshing to have Cierra and Jamie to check me in, they were very helpful and informative. I have had bad service there on mondays! You don't want to on that day! The girl with long hair is very consumer unfriendly and if you check in on your phone... forget it! She will check you out! :(

Trulieve is Definitely The #1 Place To Shop For Your Next Lift Off.

I have been here several times. All the staff has been extremely nice. They always give me deals of course I have to research and find them but hey... quality product, and if u learn how to shop very reasonable. Thanks for a great experience guys!!!

Great place to work

Jazen was polite and courteous on the phone line today. He helped me with my questions and was very professional. Thank you Jazen. I really appreciate your time today.