Trulieve - Ocala

This is the worst dispensary I have ever been to. No menu in store, was told to visit website but it is NEVER updated. 3rd time visit, 3rd time disappointed. Giant waste of time.

The product is good, but the customer service is either great or triggering, there is no in between for this place. I either have pleasant experiences with kind, helpful employees... or they are so rude and demeaning it triggers a panic attack I and I don't go back for a while. I wish it was more consistent so that I felt comfortable going regularly, because the product works well... but sometimes it makes me anxious just thinking about having to physically go there. Wouldn't recommend pickup if you're also being treated for an anxiety disorder because they don't seem to care to offer a consistent experience.

All they care about is making money they don’t care about the patients they have no compassion doesn’t matter the Gainesville store or the Ocalla store they suck sorry to say stay away we have too many other choices in Florida

The staff was very knowledgeable

Went into the Ocala store today and was lucky enough to get Dawnelle as my bud tender. She was SO patient and kind with me and was so happy to answer all my questions and keep checking the stock on different things for me. I travel up every week from Citrus County and everyone has always been so nice and amazing to me. I was also very impressed to learn about having an RN on staff. The indica Kief was such an amazing recommendation, Thanks again Dawnelle

Customer service was great! Jen specifically was awesome at helping me pick out what was best for what I was looking for, and smiles all around the store. Great new location!

Friendly service, comfortable atmosphere , low wait times, great products, fresh flower! Only 2 complaints - need more flower stock and more selection!

Sincerely great help, Staff was great and very helpful.

Dawnelle, Laura & Gabby always give great service and are knowledgeable in regards to your products. I will recommend this store to others!

Place was clean and looked very inviting. Jennifer really new her medication. She had a friendly smile and new specifics on what I was looking for. GIVE HER A PROMOTION

Store is clean, wait is short and Dawnelle and Kelly were the sweetest and made my whole week! :-)

Love the new Ocala Trulieve. Great place, nice staff. It is my place! Don’t need to go anywhere else...

SO much better than lady lake..Thank you for everything. All staff does a great job!!!

I had my first experience today at trulieve in Ocala and I have to say I am more than pleased with the service. Mark was extremely helpful, he informed us of the differences between strains and explained everything to us in details. I highly recommend stopping by and checking this dispensary out. Ask for Mark, he will help you with all your questions and needs.

So the product is awesome , absolutely no problems there at all, here are the issues at the Ocala branch , 1) the music is too loud in the waiting room, so if you are a patient that suffers from a head injury, and headaches , this is a issue .. seems like they like to jam the music here.. which leads to the next issue ... 2) when your name is finally called and if your not staring at the door you won’t hear your name called , because they don’t move into the waiting area calling your name, they stay at the door , and with masks on , you can’t here them over the music, and you get skipped. 3) next issue is the security guard there is over zealous, while talking to the front desk about a problem , he likes to interfere and cause move of a issue then is needed. He is rude, ,, he really should not but into customer service issues... if your a patient that suffers from stress issues, this is also another big problem, you don’t need the security guard adding stress where stress does not belong. 4) next when you want to talk to a manager about issues you will get everyone but the actual manager ...

Great friendly knowledgeable staff, clean store with cool atmosphere

Attentive service and friendly crew that will help you find what medications will work best for you. Special thanks to Brooke S.

The people there are delightful, kind and caring. Love how it looks full and everything is displayed awesome!!! 😷

Kayla made the experience shopping at this location extra unique, she was very informed, and she definitely brings a decent vibe too the store

Travis C very helpful and knowledgeable. Exceptional Service. Wish him the best and hope you have the opportunity to grow within the company. Merry Christmas 🎄🎁 and 🥳 New Year.

Desiree W. (the one with the cute red glasses) made this experience super easy and answered all my questions. She was very professional and patient with me. Thank you so much and I will definitely be stopping by again.

Ocala Trulieve Jaime A is a great help. She knows what she is talking about. There are quite a few knowledgeable Budtenders there but occasionally a newbie pops up. Variety is no contest. They can have almost 30 strains at any one time. That live Suga and the Primo Buds were new additions that were worth the time and trouble.

It was my first time trying this Trulieve, as I’ve had issues with others I’ve dealt with I wasn’t so eager and was a little doubtful so my hopes weren’t let down BUT I have to say, I didn’t sit longer than 10 minutes and I was taken by how every employee and customer were all happy and joking and having a great time! I was with a young lady named Jessie, she was very friendly, helpful and made sure I left with everything I needed and wanted and the DEALS were great! Will definitely make this my store!

Needs more professionalism , regardless of what you`re selling! Needs more knowledge of the products that are for sale, not just the highest priced item!