Trulieve - Ocala

This is the worst dispensary I have ever been to. No menu in store, was told to visit website but it is NEVER updated. 3rd time visit, 3rd time disappointed. Giant waste of time.

The product is good, but the customer service is either great or triggering, there is no in between for this place. I either have pleasant experiences with kind, helpful employees... or they are so rude and demeaning it triggers a panic attack I and I don't go back for a while. I wish it was more consistent so that I felt comfortable going regularly, because the product works well... but sometimes it makes me anxious just thinking about having to physically go there. Wouldn't recommend pickup if you're also being treated for an anxiety disorder because they don't seem to care to offer a consistent experience.

Sincerely great help, Staff was great and very helpful.

Needs more professionalism , regardless of what you`re selling! Needs more knowledge of the products that are for sale, not just the highest priced item!

Had a great experience at ocala trulieve today thanks to all for helping me out you guys Rock😀❤️

Travis C very helpful and knowledgeable. Exceptional Service. Wish him the best and hope you have the opportunity to grow within the company. Merry Christmas 🎄🎁 and 🥳 New Year.

Customer service was great! Jen specifically was awesome at helping me pick out what was best for what I was looking for, and smiles all around the store. Great new location!

Great atmosphere and Staff makes you feel welcome. Jen was was friendly and very helpful.

Store is clean, wait is short and Dawnelle and Kelly were the sweetest and made my whole week! :-)

It was my first purchase as a patient and Nina at the Ocala location made it an awesome and educational time! Loved the entire experience 😁!!

Went into the Ocala store today and was lucky enough to get Dawnelle as my bud tender. She was SO patient and kind with me and was so happy to answer all my questions and keep checking the stock on different things for me. I travel up every week from Citrus County and everyone has always been so nice and amazing to me. I was also very impressed to learn about having an RN on staff. The indica Kief was such an amazing recommendation, Thanks again Dawnelle

Love the new Ocala Trulieve. Great place, nice staff. It is my place! Don’t need to go anywhere else...

Attentive service and friendly crew that will help you find what medications will work best for you. Special thanks to Brooke S.

Meagan was very thorough and EXTREMELY KNOWLEDGEABLE. I left feeling comfortable with my purchase and definitely will consider coming back in the near future. Thanks Meagan and thanks Trulieve!

I prefer Truelieve over all other dispenseries because you can purchase cbd as well as medical marijuana in various ways to ingest it. The Ocala t is a wonderful facility, best one I have been to. From the moment I arrived at the entrance door everyone was so pleasant. After I checked in my wait time was only about 10 minutes. My Customer Care person was Dawnelle and she was very bubbly and professional and amazingly helpful. The facility was so clean and vibrant. Truelieve Ocala location is my new favorite positive experience go to for all of my medical marijuana needs to treat my chronic pain and anxiety.

SO much better than lady lake..Thank you for everything. All staff does a great job!!!

Desiree W. (the one with the cute red glasses) made this experience super easy and answered all my questions. She was very professional and patient with me. Thank you so much and I will definitely be stopping by again.

The dispensary was great, Rebecca was very helpful

Dawnelle, Laura & Gabby always give great service and are knowledgeable in regards to your products. I will recommend this store to others!

They need to step there game up.

All they care about is making money they don’t care about the patients they have no compassion doesn’t matter the Gainesville store or the Ocalla store they suck sorry to say stay away we have too many other choices in Florida

So the product is awesome , absolutely no problems there at all, here are the issues at the Ocala branch , 1) the music is too loud in the waiting room, so if you are a patient that suffers from a head injury, and headaches , this is a issue .. seems like they like to jam the music here.. which leads to the next issue ... 2) when your name is finally called and if your not staring at the door you won’t hear your name called , because they don’t move into the waiting area calling your name, they stay at the door , and with masks on , you can’t here them over the music, and you get skipped. 3) next issue is the security guard there is over zealous, while talking to the front desk about a problem , he likes to interfere and cause move of a issue then is needed. He is rude, ,, he really should not but into customer service issues... if your a patient that suffers from stress issues, this is also another big problem, you don’t need the security guard adding stress where stress does not belong. 4) next when you want to talk to a manager about issues you will get everyone but the actual manager ...

It was my first time trying this Trulieve, as I’ve had issues with others I’ve dealt with I wasn’t so eager and was a little doubtful so my hopes weren’t let down BUT I have to say, I didn’t sit longer than 10 minutes and I was taken by how every employee and customer were all happy and joking and having a great time! I was with a young lady named Jessie, she was very friendly, helpful and made sure I left with everything I needed and wanted and the DEALS were great! Will definitely make this my store!

The staff was very knowledgeable