Trulieve - Port St. Lucie

One of the strangest experiences in visiting a dispensary. Immediately upon arriving, there are multiple doors to choose from to enter. However, only one actually opens. (Pro tip: choose the middle one.) Once inside, there were three customers waiting in the lobby, all at least six feet apart. There is a desk of three employees, but also another employee with an iPad to take my name. (I tried checking in with a link that had been sent to me, but it failed to work after multiple attempts.) After taking my name and being asked to wait, I noticed that there were at least two additional employees "working" in the lobby area. The area to enter to pick out your order is behind frosted glass, and after waiting about 15 minutes, it was my turn. Upon entering "the weed zone," there were at least four additional employees in there. Thus, there were a minimum of NINE employees for three customers. (Some additional customers had entered since my wait, but no one was moving especially quick.) The next odd thing is that there are no menus like other dispensaries. No electronic signs, nothing on paper...it's just ask what they have, or go online (which is another frustrating experience). Additionally, while their THC content in their flower is astonishingly high (no pun intented) with one strain at an unbelievable 29%, there is no way to find this out except by simply going in, waiting among the plethora of employees for your turn, and asking the sales rep assigned to you what they have, and what the content is. The sales rep was exteremely polite and helpful, though she seemed ill-prepared for seemingly basic questions like price. Moreover, the prices were extremly high comparitively speaking, though for the high THC content, it's worth the price. Overall, for a company that dominates the market like Trulieve, it's hard to believe a new location would be as antiquated as it is when it comes to finding out basic information. (Calling on the phone leads to a call center that has the same information you can get online.)

This place started out great! IT CRASHED AND BURNED. The workers can't tell you ANYTHING about a product. They do a hoot and holler around the counter to remember what's indica and sativa and what's in the hybrid. ARE YOU KIDDING ME WHILE THEY STARE AT THE TIP JAR EXPECTING A TIP. I OVER TIP GREAT KNOWLEDGEABLE BUD TENDERS. What exactly are you hiring? Isn't there a pre-employment knowledge test or training? This is a fast growing competitive business. Why would corporate choose this level of service to represent them? You place a pickup order, wait all day for a text and then wait 45 minutes just watching people stand around to pick up an order. I don't buy any COVID excuse. It was not that way when it opened. It's bad management and lazy workers. All the knowledgeable friendly workers are no longer at this location.

This place is very organized. And they are being very careful about masks and standing 6 ft apart. Very courteous to the client. I bought the ground flower. The guy promised me that it was not too well ground. So this way you could not just blow it away. He was right. Nicely ground. Not too much. The price was very good and the quality was good as well. Welcome to the neighborhood Trulieve !

It seems like all their good employees have been run off by their POS manager and assist. managers.. yes it’s the same ‘managers’ that can’t bother to help their own employees when things get busier. constantly short staffed, yet everyone seems to twiddle the thumbs like morons.

Tom is the bomb! This guy should be in management. My favorite dispensary hands down! Tom & Jerry & the rest of the staff are truly amazing. Such a blessing to have caring, compassionate people with such a warm welcome! Very patient & understanding kept with the patients needs in mind. LOVE this store & the bunch. :)

My very first visit to a dispensary ever... not what I expected I guess. The entire staff from the front desk to the sales clerk were awesome. The staff was Inviting, friendly and they answered all my questions and seemed genuinely eager to help. The waiting room was very clean, open and bright. They have taken precautions for COVID social distancing guidelines. I was a walk-in and first time patient and didn’t wait more than 5-10 minutes from arrival to speaking with a sales clerk. Each sales clerk has their own station so they stay right there with you for everything. All the product is right there for you to see. Accessories are on display so you can see them up close. I don’t have any “dislikes” as of yet. So far, very good experience and I will return for other product. I also signed up for the text updates and I don’t get too many. I think it’s one a day now. Gives you a lot of info on their specials witch is cool. The PSL location is very close to my house too which is another added bonus.

David, Bud, Josh, and Robbie all very welcoming and knowledgeable!!! Express check out girl awesome. By far one of my favorite dispensary!

I was "Truly" amazed at the wealth of knowledge Taylor had while assisting me last night. She was very patient with me and my lack of knowledge, and made it easy for me to understand. I will definitely make this my new "go-to" dispensary and will share with others about my experience! Thank you, Taylor (and the rest of the staff who were very attentive to ALL customers)!

All the staff welcomes you and are professional. I placed an online order today. The website indicated they had Northern Hash Plant minis, I ordered two, and two other flowers. When I arrived they explained it was a mistake, everyone makes mistakes even websites. My patient consultant Heather was helpfull, as they did have Northern at the $33 price point, so I asked Heather if I could add one. Heather took her time to explain it was a lower THC level then others I was purchasing, Heather suggests another higher THC Flower and I was impressed she took the time to find one that was right for me

Very clean, quick and professional. Gentleman we spoke to was very knowledgeable. Will be returning

The service is great the products are great!!!!! I was helped by Torrian he was friendly and provided great service

Trulieve is a wonderful dispensary. The employees, establishment, and products are all of supreme quality. 10/10 would recommend. I don't go anywhere else!!

The staff at this dispensary are vert professional & polite. I bring in my service dog Zeus. The staff is amazing with him. Thank you for going out of your way to make customers & there animals feel comfortable.

Everything was on point

This review is actually for the Port St Lucie East location (leafly wouldn't allow me to leave a review on its page 🤷🏼‍♀️) Eder and Brittany were the main ones helping me, but I felt like the whole store was hands on and helpful. This team should get about 10 PLATINUM STARS!! I've visited a few dispensaries locally and none of them touched the service I received upon walking in. The place was VERY clean, VERY organized and VERY welcoming...great eye contact, great verbal skills and the professionalism was over the top.The Eastside team felt heart centered and I felt noticed and heard by each person I encountered , I was treated with respect, which is something that you don't see that often anymore in businesses. The team felt unified and very eager to help..and listened with intent to listen, not to rush me. I normally don't leave reviews but the experience I had felt like it needed to be recognized. Thank you, Eastside team for the attention and time you gave me.