Trulieve - Port Charlotte

My experience at the port charlotte trulieve was a nightmare!! The manager karla/carla is unprofessional, uneducated and disrespectful & needs to be shit canned!! She is highly uneducated & does not no how to manage herself never mind a weed spot!! Filled 2 orders online only to drive 30miles each way to be told they were out!!! Bullshit because they sent me a order confirmation twice!! The manager says oh well! Karla is a third rate worker, Far from a manager Trulieve!! Save your time and money & travel to better trulieve locations other than Port Charlotte..

Stop supporting Sunshine Cannabullies.

If you have 3 hours to waste and want them to lose your order than yes, go here.

Dimitri and Misty deliver to me usually and I love them. They are the only ones that actually get my orders rt and treat me nice. Im so thankful for their service. It means alot to trust someone to take your meds and bring them to you properly and respectfully and nice and cool. Thank you Misty and Dimitri. Merry Christmas 🎅

Misty and Wesley are super thoughtful when making home deliveries! They always make sure im not on the phone before knocking because i work from home. Thank you! (Great product also)

placed order on 4/23/21-- 46000037528-- waited for email or phone call from port charlotte location -- none received -- checked daily multiple times for updated status online and order remained in processing -- went into store today and front desk said order was fill and they had it-- no reason why contact had not been made but they had order -given back my state card - then put in queque as walkin - should have been pickup spent additiuonal time waiting -- then they realized they screwed up and asked for my card a second time-- sent to register 8 with Sarah who told me they order was cancelled due to my noshow after 48 hours-- are they all incompident, stupid or high??? I do not usually use the online portal because of your refusal to list the THC content of the product. since this is classified as a medicine I refuse to make an uninformed purchase without potentency percentages-dont quote me about the other active ingredients- you dont list them either !!! So my request is to fix this issue as I will continue to post this to every available outlet and inform my legislators of the changes necessary to regulate you and the other dispenseries, RATING FOR THIS ENCOUNTER -53

Since the pandemic I have opted for home delivery. All of the Trulieve employees that have been to my home have always been friendly and courteous . But I have to say that there's a few employees that really go above and beyond...nine times out of ten it's Dimitrius that comes to deliver with another employee. Today it was Misty. She is such a doll as well. She is so sweet and always asks how you are feeling and if there's anything else she could do to make things easier for you. Then there's Dimitrius he has to have the biggest heart of all. It usually starts the morning of the delivery with such an upbeat phone call letting you know an expected delivery time. It's a really nice way to start the day. The experience only gets better when he arrives. He is always very happy and upbeat he really is a ray of sunshine...he really goes out of his way to make sure your satisfied before they get ready to leave. If I had a choice to pick my delivery team it would definitely be Dimitrius and Misty. Thanks so much you guys for all that you do....😊

Joey S was Great ! Kind, knowledgeable.

Put an order in for delivery at 9:26 am and received a confirmation within 10 minutes saying they had everything and that it would be delivered that same day. Seven hours later I get a phone call saying that they had sold half my order and could they substitute a lower quality item for the same price. They also said my order would not be delivered today either but they would give me a 10% off coupon except I couldn't use it for any of the items that I purchase at Trulieve! I went to delivery after I placed an order for pickup, received a text saying that it was ready and then had to wait for over 2 hours after I checked in! Stop opening new stores and take care of your customers Trulieve!

Well I won't shop in Trulieve anymore because I don't stalk women they have the wrong Idea about me and Permanently Banned me off the property because I'm too Vocal you can't even Swear or curse in The Port Charlotte florida store.

I come to Trulieve more than any other dispensary, no matter who serves me iv always got great service, this last time is was bre, gotta say I didn't know what I wanted and my transaction went really quick they went over what was in stock with me and everyone is very friendly it's a great environment I even got a wristband today on my way out🤗 I am proud to say Trulieve is my go to they usually have a wide variety and range of products and normally you can walk out happy and with what you want I will be applying soon every time I come in I forget to ask how the hiring process goes 😂 guess I get side tracked

Home delivery. Missy takes great care of me when she comes to my home. When Missy & her driver Wesley come it’s like having friends show up. Missy goes above and beyond in her customer service- it’s not just delivery. Especially during this pandemic, her cheerful attitude lifts my spirits.

I love everything about truly in Port Charlotte I love the service I love the people the atmosphere overall that’s why I marked everything its highest on STARZ keep it up

Honestly the variety is the only reason I'm still even attempting to buy here. The online system wether delivery or pick up is a joke, only seems to work on occasion. They never have an answer to why this happens, the only thing they say is "sorry" but don't offer to make it up. I'm disappointed this could be 5 star dispensary if they had better online communication with their store inventory & they if they were willing to compensate you for the inconvenience of constantly being disappointed. Other than that the flower is good, & they have good sales (but you just might never be able to actually get them in hand).

Kaysie at the Port Charlotte FL location is awesome! She's extremely attentive, excellent customer service as well as personable. Everyone is awesome at this location but Kaysie has helped me many times and as always she is superb as my local bud tender!! ☝️🌞👌 I appreciate that and everything else Kaysie and other employees do. Kaysie does a great job and will always go above and beyond for the patient. Thanks!! #Truliever #TruFam #SunshineFam

Deanna was awesome! Very helpful and friendly. My new black Trulieve hat looks amazing!

Love u guys Always polite nice and for YOUNGSTERS Well educated in there product or MEDICINE Also like knowing if i have a issue Even if my fault .they always are willing to refund or exchange Cant beat the silver button or better yet tru stix tru POD. If its fubar they give ya a new one Theres one female there with redish hair She so helpfull and very easy on my eyes. Yelper super stoned

Staff is wonderful. I just have a problem with there marketing department. if you don't have the supply don't bait and switch folks trying to get medicine. flower there is always hard to get not gonna wait 2 hours to have my hopes up. I don't vist there mwf if need flower I drive South or North to a better run dispensary looks a methadone clinic on those days. Corporate is the problem and I've seen customers get really NASTY with the employees. I blameTruileve marketing corporate team need to get their act together feels very uncomfortable visiting alot of their FL locations.

Great service from Carlos Mato on a VERY busy day. Also appreciated the phone call regarding sold out item.

Friendly and helpful staff. I arrived and needed to be in and out with in 30 mins, due to an appointment. I let the staff know and they went above and beyond to make this happen.

Rick at the front desk is the nicest person when I visit. He is knowledgeable and loves his job .I recommend trulieve port Charlotte to all my friends

I truly enjoy shopping at this dispensary. The staff is so friendly and knowledgeable! Most of the times that I have visited I have managed to get the same person helping me out, Carlos M. He is really nice and makes the experience easy for me. I have anxiety and he always makes me feel comfortable and thats a huge to me!

LOVE RICK!! They are very knowledgeable and friendly. Great products!!

The initial appearance and marketing presentations for said business exceeded expectations. That, unfortunately, is the best opinion I may provide for you concerning the procurement process at this dispensary. I placed two orders on line, at Port Charlotte location, in advance of store pick up , placed on two different days. The first experience, in store, I encountered was much less than expected. I was a new patient. I expected to be welcomed into the "practice". I was not. I expected to have my order completed. Several items were out of stock. No realistic or logical excuse was provided for out of stock per-ordered items. Without going into details, the second trip provided no more confidence in procuring desired products or receiving standard practices in a consumer exchange purchase. We consumers are aware you have a product in high demand. We the consumers demand improved business practices so that your business may thrive...not just survive as is the perception. Thanks.