Trulieve - Roosevelt Row

The budtender rang up my transaction incorrectly and over charged me. I didn't notice until I got home and looked at the receipt. I went back to them within 10 mins wanting the correct price point and the amount I was overcharged back. They would only give me store credit and at first they only wanted to give me the base amount the the product cost without the 25% rec tax that I paid. I didn't want store credit as it wouldn't get used bc I don't and probably won't shop here regularly. This wasn't a return or exchange, the employee messed up bc he wasn't following protocol. In my opinion, the transaction should have been voided and rung up properly. Not only was I over charged and forced to take home product that I didn't want, but their inventory is going to be messed up too. Also, through out both visits 3 different employees, multiple times kept referring to me as 'love' which made me feel uncomfortable. I understand wanting to create a friendly environment but calling people love when you don't know them is inappropriate and can make or an uncomfortable environment. The layout and design of the shop was nice and I enjoyed the grocery style feel. The receptionist was also great and seemed like she had great potential to go somewhere in the industry. Props to her. The time was like 10:30 am today.

AWESOME $6 Prerolls 50,%off first 3visits!!! About to order more online now 😃

Went there on the grand opening and the place A1 top notch with a great variety

Please install bike rack

Never been to truelieve before but my first impression was how organized and clean the facility was. The Bud Tender Angel, who assisted me, had a sense of urgency and even helped me with my selections. Overall great customer service from her and a positive attitude!

People working there were nice but after tax and a 3 dollar fee for debit or a 3.50 fee for atm my $6 joint was $10! Then!…. The joint is packed so tight I couldn’t smoke it. What a waste of time and money. Grow your own people

Me and my brother Loved the vibes coming in everyone was Sooo nice and friendly especially max amazing customer service will definitely be coming here this is gunna be my #1 shop definitely made a big impact

Great experience, definitely will come again & again!!!

These guys had gifted me with a giveaway with 5 grams of Muse concentrates and they were so nice about the process. I cannot thank them enough, they hooked it up with my preferences which is a mix of hybrid, indica, and sativa. The packaging was intact and the product was sittin pretty. The smell of each one was different as well as the taste so that’s good news. I’ll definitely be back because of First Fridays and the Muse concentrates made me a daily user.

Had to come back and change my review. These guys are solid BOGO on Cookies Brand for my first time as Rec customer. My bad jumped the gun in the last review

Very friendly and knowledgeable staff. They help you with the right strain you're looking for.

Had the most excellent experience. Everyone is so awesome. Was it in and out. They had what I needed, which is very tasty. Conveniently located. A very comfortable and chill place.

Someone was robbed outside because of no security guard being present. Watch your back :/

awesome place

Loved this shop was in & out of there in less than 5m with an online order! Very recommended, definitely will be coming back 💯

Best in the biz quick an professional.

It was I good experience my budtender was awesome n informative. I'll definitely be there again

Great

Wes helped me pick flower out and we talked about different brands: Verano, Abundant and Holoh. I talked to GM Maurice who was extremely friendly also and mentioned he saw HoloH at the Cookies opening today! Great location by me - I’ll be back!

Just found this place about a month ago and I love this place they always have good deals and their product is always 🔥 Highly recommended

good place good price good weed 👍

Had placed an online order, walked in and was immediately taken care of. Service was realy excellent.

I went in for my first time got a bogo on an 8th of avenue flower .was told by the bud tender that it was good .Got home opened the jar of jungle cake.so dry no flavor. bad batch not sure. so I opened the jar of first class funk and it was worse than the jungle cake. .Gives me a headache when I try to medicate..Not happy and I so do no recommend. Don't get the Avenue you will be disappointed unless you don't know any better

It’s always a breeze coming here