Harvest HOC of Phoenix – Alhambra (Med/Rec)

Lowzy treatment of customers. front desk confussed, rude, and no help. sits and watches...Deals are shady as well. there are much better disp around.

Use to be a Great Dispensary. One of if not the best in my opinion. Ever since they've been bought out by Harvest, they have been going downhill. They use to have deals that were really worth it. Now they have the BS buy 2 get 1, when before it was BOGO or 3 top shelf 8ths for $60, if that strain never sold for whatever reason, but it was bomb product. Now they have horrible flower House, Premium, and Top being dry, alfalfa, grassy smelling, so you are forced to buy branded products at full price. Not only that, ever since they were bought off they DO NOT I repeat DO NOT honor a 1st time patient deal if you been to another Harvest EVER in the past. They used to have a 5 patient deal special and would honor it whenever you renewed your card. This is not the case anymore. Avoid Harvest & Curaleaf dispensaries at all cost they only care about the $.

Atmosphere 3 of 5 as they keep Rec to separate lines from Med or PU orders but Cookies full price with UGD label that says harvest is 1/21/21, but actual harvest and age was 9 months ago.. so big delay from Cookies to a shelf and lastly the inventory has been set aside for Med, Retail was the excuse for being out of stock on meds that PATIENTS use residually..

I come here every Sunday. I have a med card so I order. EVERY FUCKIN TIME i order its either missing half of it or. something else is in its place. Today i went to pickup my order and a $16 edible i ordered was placed with a $36 item. Um hello that $20 more. Whats the point of ordering when idiots cant read the order right! Lets just say I WONT BE BACK! place looks cool product alone is alright nothing special. for all u whom order check it before u leave!!!!

ive been shopping here for a long time and was a very loyal customer. when recreational hit, they took away all thier discounts making everything ridiculously over priced and gave medical patients NO NOTICE. ive been struggling to find my regular meds at their normal price now. They have TERRIBLE customer service, will argue with you about using your loyalty points. They dont care about patient all they care about is MONEY.

I specifically asked for RSO due to my constant pain, and to see if it was indica, hybrid, or sativa. Bud-tender tells me all of RSO is indica because it’s all for pain. I then ask if it’s a skittlez mix of strains or is it strain oriented, he specifically told me it was an indica rso of mixed strains, I get home to see my RSO is actually strain oriented and a 80/20 SATIVA strain at that. Lots of options, but butenders and atmosphere are completely chaotic. Bud-tenders shouldn’t talk out of their ass if they don’t know what they’re talking about, especially with MEDICAL patients.

This place is the worst. This is the second time I have driven across town for one of their BOGO cartridge deals only for them to tell me they’re out of stock. Total bait and switch. Total BS.

4/17/2020 TL;DR - UGH mislabeled their online orders , changed my order to another without asking me, and refused to fix their changes to reflect my initial order, after 5-6 requests for various corrections on the total cost, quantities, and mislabeled receipts. They have become extremely careless and sloppy. I won't bother going back, and recommend you take extra precautions to review your receipts and try to fix their mistakes. --- I understand that with corona going on, service has to be a bit different, but this was horrible service and communication. Im not sure what is wrong with their employees on the floor today. Today theres a BOGO, half gram cartridges for $36. I ordered 6 for the price of 3, so it would ring up to $108 plus tax. I budgeted around $120 total. When I get to the dispensary, they had us wait in the lobby area in little corrals (4 patients in the store at a time) instead of going to the counter. They had employees filling orders behind the counter, and one guy running receipts, money, and orders back and forth from the lobby to the counter. Ok cool, I get that. No problem. The employee brought a receipt to me from the register counter to ask if things were accurate. I pointed out that a $269 total was way off, it should be around $120 since I only ordered six .5g cartridges. He told me they had to apply the BOGO still; I pointed out that event then, a $135 total would be about $15 higher than it should be for six half gram cartridges. The employee runs back to the counter. The counter staff admits their online ordering system is messed up, and that even though I ordered six .5g cartridges, a few came through on their end as full grams as it was labeled wrong on the site. I told them to just give me the strains as ordered, in six half gram cartridges. The employee comes back with an itemized list that did not name strains, but just listed the cartridges as item numbers, and that the total was $156. He asks me to review it. I pointed out that theres a series of "BOGO -$36" items and I cant really understand the receipt, but the bottom states there are 8 items and I only ordered six, and that the total was too much. He runs back to the counter. a few minutes later, he comes back with the same receipt. He asked which ones shouldn't be on there, and I pointed out I couldn't tell him, as the strains aren't listed, it just says "batch ####" and I don't know which batch is what strain. I stated that I just wanted six strains as ordered, each in one .5g cartridge. I made the mistake of giving him $160 while I figured they would fix it the problems I kept pointing out and just bring proper change back. It cant be too hard to remove two items then ring up accordingly. Ten minutes later, he comes up with a stapled shut bag and $4 in change. I see the receipt still has a total quantity of 8, so I asked why the extra two items were still on my order, and he asked again which were extra. "I don't know, the items aren't listed. It just says "cartridge" and Batch ####. You tell me what you guys added." He responds that the system was messed up, so it ordered me full grams so they just swapped them out for two half grams. "ok, so whichever two you converted from a full gram to two half grams should just be one half gram each, not two." I reiterate for the fourth or fifth time by that point that I only wanted 6 half gram cartridges and asked why he keeps ignoring me when I pointed out that the total cost was wrong, the quantity was wrong, and somewhere on there there are two extra items I have repeatedly asked them to remove, but I cant identify which because the items are not named on the receipt, they just have batch numbers. He just stares at me dumbfounded, and asks what was wrong on the receipt. WHAT THE FUCK. At that point I was beyond frustrated, so fuck it, I can afford to spend an extra $40 over what I budgeted. I told him I was frustrated, tired of them ignoring my questions and attempts to resolve their mistakes, and was done with UGH. I left. I totally understand them being in a rush with trying to get online orders completed, but damn, they messed up their online orders, ignored multiple attempts on the customers behalf to remedy their mistake, ignored simple questions from a customer, and didn't bother to simply communicate or listen. They were my primary place for years and I have gone infrequently since I moved, but Im done with UGH. Unless I have loyalty points there that I ought to cash out, I don't see a point in going back.

Honestly the fact the Harvest bought out Urban, is a shame harvest is ruining so many good dispensaries. Welcome to the new Walmart of dispensaries thanks to harvest

Very cool spot great people great meds definitely coming back

These guys ROCK!!! Super Dank bud. Thanks to Stephen my budtender hooked me up with some of there Blue Widow and some LA. I'll be back next week.

loved the service and the menu had variety of edibles and flowers

second visit Friday and everything I wanted was in stock. the staff was amazing again, being super helpful and answering all my questions. I ended up buying 3 vape cartridges and a bag of gummies. even though this place is a bit far it's definitely my favorite and will try to only go here!

Yesterday I visited for my first time and had a great experience. The medication was all extremely fresh and smoked really well, and I was treated with friendly service from the moment we drove in. The facility was superb, they had some awesome glassware and displays. I felt completely comfortable, and it was overall an amazing trip.

This was the first dispensary I used when I got my card and was very impressed. I like their specials and take full advantage when I can. Thank you all for a JOB WELL DONE!

Nice place, great meds, great staff, very pleased with my visit, killer grand opening deals, will be back and would recommend.

OMG just smoked a caviar cone loved it.... Highly recommend this for pain relief... Staff so cool best place in town. Also love their Rug Burn OG.....

Such a great dispensary. They listener to their customers and go out of the way to make them happy. There's no better deal than buy 2 eighths, get one free.

Recently met with John & Beth about your in-house FECO/RSO. I am battling cancer so oil is very important to me. I have studied the science of how it works and how it's made. Your oil is superb! It tastes amazing, is the right consistency - dark, thick and gooey. I attended the Cannabis Science Conference in Portland last summer and learned what makes the best oil and I think you have nailed it. Most importantly, after our discussion, I can say with conviction that you are making oil the right way for all the right reasons. Your hearts are with us, the patients and I cannot thank you enough for that. Patients, if you are fighting cancer, Crohn's, IBS or any other serious illness and believe that cannabis oil can help you, this is the place in Phoenix to get your medicine because not only is it the best oil I've seen in 3 years, it's also the best price. You can get 5 grams for $125. Most oil runs $40-$60 per gram so this is a considerable savings and for those of use who eat a gram a day this is important. Thanks to John and Beef for doing what you do and being so patient oriented

We'll I will say this the Girl Scouts shatter was DANK! Thanx guys... Will be back for some more will be back for more keep up the nice work.

Urban Green House has the best edibles in Phoenix brownies to die for, rice crispy are easy eatin with strong effect . Sooooooo bomb would eat all day every, day tasty treats at UBH!

Although there was not too many strains to choose from, I was well taken care as a new patient and the medication happened to be one.of the best I have had. Thank you!

DJ ShortBerry got me feeling great!

Super sweet meds !!! Awesome service !!! Clean facility. Highly recommended !!!