Zen Leaf - Abington
8/7/2022
Poor treatment in the parking lot at the Zen Leaf Abington, PA location while attempting to pick up a curbside order. I was racially profiled by a manager and an employee. Not the first time that front of the house employees have been nasty to me at this location. The bud tenders are great and very knowledgeable, but Zen Leaf needs to hire employees with better people skills and provide ongoing sensitivity training that includes how to address patients from varying racial and ethnic backgrounds and also how to manage situations involving people and vehicles. I have an HP license plate on my car, yet the manager assumed that I didn’t have a tag and then threatened to call the police if i didn’t leave the HP parking spot. By the way, another employee previously told me to park there so that the manager could come out and talk to me. And that employee got an attitude because I asked to speak with a manager. Since when is it rude to ask for a manager? Then the manager came out with an attitude and was rude. Instead of doing her job, she made things worse, and the took offense when she addressed me inappropriately and I asked her not to address me in that manner. Then, the threats came, from her to me. Since when is it not okay to ask someone to address you in a certain way. I have every right to be addressed politely. Zen Leaf also needs to provide better communication to patients, especially when making policy changes that affect them. I arrived at the dispensary unaware of a policy change that Zen Leaf had made and the staff did a poor job of resolving the situation. And since their corporate offices are closed on Sundays but the locations are open, there is no visible means of support for employees who are left to defend Zen Leaf’s lack of outreach to patients. Before the change to Zen Leaf, Terra Vida was well managed and the dispensary staff was awesome. It didn’t take me very long to find other medical marijuana dispensaries in my area with better prices, locations, and discounts. So, shop around if you are being treated badly in one place….there is always another, better place to go!….with nicer people!