YiLo Superstore - Thunderbird (Med/Rec)
5/9/2020
Yesterday I visited this store for my regular purchase. It is close and the staff has always been top notch! However, yesterday on my visit I got a Bud Tender that quoted me a certain price for my purchase. I went to the ATM located in the same room to get the cash. After the cash was dispensed and on my way back to the counter, this person says "sorry but it's $150" (instead of the $120 I was originally quoted). When I expressed my displeasure to this person and explained that now I have to go back to the ATM and pay another terminal fee. So when I requested to deal with someone else, this person smiled and simply stated they were all out of my strain despite just telling me they did and me going to get the money at the ATM! I kindly asked for a manager and this wonderful person straightened out the situation in my favor! I don't ask for anything for free, just want to be treated fairly and the management at YiLo made sure that happened! She totally understood what happened and made it right! Totally recommend this place! They ROCK!!