i........y

Rude and unhelpful upper level management. Their 1% rewards program is garbage.spend $1 get 1 point. 40 points =$1 After admitting to my $80+ in points "disappearing due to a glitch and we are working on it", nothing has been done. It's been months and I received a $10 off coupon "for my trouble" which is not applicable to any other sales or and is not even close to value of $80 in rewards points. 2 months later and after 3 separate purchases which should have generated new rewards points, and my balance still shows "0" LOL So you're either not taking your customers nor your record keeping seriously - which is bad - or your system and workforce can't handle/recover from even the slightest glitch in the system- which is also bad. What's next?