Sunnyside Cannabis Dispensary - River North

NOT ENOUGH STAFF/LONG LINES I have been coming to this dispensary since 2021 when customers first had to queue up at the Hubbard Inn. Starting a little over a year ago, I have noticed that on MOST occasions, the line to purchase is ridiculously long with usually only two people working the counter. When I walked in on Sunday (May 26) at approximately 6pm, the line was back to the refrigerated beverages, there were 2 people working behind the counter and one handling walk ins, but there were no walk ins. I commented about this to security and was told it is ALWAYS like this. So my question is, if it is always like this, WHY are there not more people working behind the counter?? If this is a high rush time, I would expect the business to have staff to accommodate. I spoke to Nick, the manager on duty and he said he has to give breaks and that this is why there is only two at the counter... and that there are more people working. WHERE????? Obviously not at the counter. Also, during the time I was there, while the line was still long, he pulled one of the people behind the counter to text someone. BAD CALL! Get the line done first. Also, if your staff is saying it is always BUSY at this time, Sunday (6-8pm) I would expect that management would plan breaks around busy time, hire more team members to accommodate the ever growing number of customers, etc. The day before Lollapalooza last year, I came to the dispensary at 4pm and although I was expecting it to take some time, there were again only 2 people working!!!!! The line was all the way to the door! The dispensary should have been fully staffed before Chicago's biggest music festival of the year. This is unacceptable and truly not the way to run a business. I really hope to see some changes at this dispensary or I will take my business elsewhere.

Rude and unhelpful upper level management. Their 1% rewards program is garbage.spend $1 get 1 point. 40 points =$1 After admitting to my $80+ in points "disappearing due to a glitch and we are working on it", nothing has been done. It's been months and I received a $10 off coupon "for my trouble" which is not applicable to any other sales or and is not even close to value of $80 in rewards points. 2 months later and after 3 separate purchases which should have generated new rewards points, and my balance still shows "0" LOL So you're either not taking your customers nor your record keeping seriously - which is bad - or your system and workforce can't handle/recover from even the slightest glitch in the system- which is also bad. What's next?

We're wonderfully elevated at the airport right now; exactly what we asked for. Thanks, Atom!

the place was great but parking was hard.