Sunnyside Cannabis Dispensary - River North

Love! The staff are incredibly friendly and helpful and knowledgeable. Ordering is always easy and they are extremely quick to respond! The wait after checking-in is a bit longer due to their different process, but it’s worth it. Definitely my go-to dispensary from here on out.

Worst experience I’ve had at any dispo. Will never go back. Waited 20 minutes just to be told I was in the wrong line. Was offered no help just made to feel like an idiot. Never again.

We're wonderfully elevated at the airport right now; exactly what we asked for. Thanks, Atom!

Had a supposed special going on 14 grams of flower for $1 ended up being a glitch hyped for nothing .

If you're visiting Downtown Chicago, this is the dispensary for you. Great selection, beautiful store and helpful staff. I recommend ordering ahead on Leafly to skip the line, which can get pretty long.

Like being in Walmart but with flower

I ordered an ounce of wedding cake online, headed to dispensary, took about 30 minutes, when I got there after paying for parking they tried to switch my product to Rocket fuel. Last week I ordered an ounce of wedding cake and didn't show up in their system. No loyalty points! Will not order from this dispensary again. Heading to ascend river north location to pick up my wedding cake!

Amazing staff. Very jovial and fun. Professional and knowledgeable

Mikaya is the best - so friendly and personable. It’s what I like in my weed shopping experience. Keep those vibes forever.

My order was marked as picked up when I never received it. You advertise as closing at 9 on Sunday’s when I ordered and came at 8:30 and you were closed.

Rude and unhelpful upper level management. Their 1% rewards program is garbage.spend $1 get 1 point. 40 points =$1 After admitting to my $80+ in points "disappearing due to a glitch and we are working on it", nothing has been done. It's been months and I received a $10 off coupon "for my trouble" which is not applicable to any other sales or and is not even close to value of $80 in rewards points. 2 months later and after 3 separate purchases which should have generated new rewards points, and my balance still shows "0" LOL So you're either not taking your customers nor your record keeping seriously - which is bad - or your system and workforce can't handle/recover from even the slightest glitch in the system- which is also bad. What's next?

Great products and friendly employees.

Gina WAS Awesome!!! She said I wouldn’t leave a review but I remembered :) she was very nice and helped to fix my order , will be coming back soon

I’ve been able to watch this site grow and evolve as they moved into a new space. The new space is still in progress but is so wonderful. I always get the best customer service, particularly from Michaia who shows me literally every cool accessory that I’ve never seen before. I am so happy to call this space my neighborhood dispensary and am excited to see what else is in store!

My wife and I had the VERY best experience at the Chicago - River North store! Aria, TJ and Isa were beyond helpful! My wife has a medical license in Pennsylvania and dispensaries here are good but the customer service provided by these three outstanding representatives of Sunnyside was beyond expectations. Sunnyside is lucky to have them on the team!! Their product knowledge allowed us to make a very informed decision about what will help her chronic spine pain. Trust me, if you ever want to get a serious education about the benefits of a specific strains they know their stuff. Just for the record.....Jack Herer has been a God send for my wife and helps "take the edge off" during breakthrough pain situations. Great folks!!!!

Nowhere, including NYC, have I ever seen staff with guns. While I understand this is a cash business, it’s extremely unnerving.

Quality- so far, so good! Service- Excellent! From the security guards to check-in team to the pick-up people, they were all so nice and organized. It was the best time I've had in a year. Directions online were clear. Atmosphere- It was bright and cheery even though construction is not 100% complete. I felt really comfortable and everyone working there (and I'm sure the customers) seemed to be in a good mood. Perfect way to start the weekend!

gorgeous gorgeous lovely everyone was so helpful and nice will be returning

Alot of the disposables and carts start to malfunction before being entirely finished. Have reached out to customer service about 2 incidents before and never hear back

NOT ENOUGH STAFF/LONG LINES I have been coming to this dispensary since 2021 when customers first had to queue up at the Hubbard Inn. Starting a little over a year ago, I have noticed that on MOST occasions, the line to purchase is ridiculously long with usually only two people working the counter. When I walked in on Sunday (May 26) at approximately 6pm, the line was back to the refrigerated beverages, there were 2 people working behind the counter and one handling walk ins, but there were no walk ins. I commented about this to security and was told it is ALWAYS like this. So my question is, if it is always like this, WHY are there not more people working behind the counter?? If this is a high rush time, I would expect the business to have staff to accommodate. I spoke to Nick, the manager on duty and he said he has to give breaks and that this is why there is only two at the counter... and that there are more people working. WHERE????? Obviously not at the counter. Also, during the time I was there, while the line was still long, he pulled one of the people behind the counter to text someone. BAD CALL! Get the line done first. Also, if your staff is saying it is always BUSY at this time, Sunday (6-8pm) I would expect that management would plan breaks around busy time, hire more team members to accommodate the ever growing number of customers, etc. The day before Lollapalooza last year, I came to the dispensary at 4pm and although I was expecting it to take some time, there were again only 2 people working!!!!! The line was all the way to the door! The dispensary should have been fully staffed before Chicago's biggest music festival of the year. This is unacceptable and truly not the way to run a business. I really hope to see some changes at this dispensary or I will take my business elsewhere.

Clean location & great menu!! Got 2 other Sunnysides by me in the Rockford area, but drove over an hour to this one b/c it’s menu was superior. Staff was great as well!! Shout-out to Sawyer who helped me out.

At this location cashier bagged 5 eights after i paid for 6.

Staff was great very friendly and knowledgeable. The intake was kind of weird but once you passed through the doors it opens into a cleaner more put together area. All around good trip

condescending staff. no pictures. bait n switch.