Ascend Cannabis - Downtown Springfield

Due to the switch of owner/mgrment it has went down hill I switched and don’t recommend prices went up and the loyalty program went from 5% to 3% and no more green bag discount very disappointed and the staff are not happy with the change so switch dispensary’s

Switching to Maribus. Apparently, HCI was purchased by Ascend (from Boston?). Prices are up, deals are gone, selection is poor and employees seem miserable. This used to be a fun place too go. Now it just seems sad

New Corporate ownership, Ascend, ruined a great place. They took away deals, reduced selection and raised prices. Switching to Maribus

We tried both places in Springfield but I like HCI. The staff will work together and answer questions. Prices and selection is great too.

What a Comfortable place to be! I was Happily Amazed at the Staff 's Knowledge of product. Since i was looking for

I love that they know me and what I like. They even accommodated my sugar free needs for edibles!

Great atmosphere, warm inviting smiles, the staff is very educated and able to make great suggestions based on your medical needs. They not only have the largest variety of selection, but great affordable prices too. I've been to a few other dispensaries in Illinois. If you have not made the trip out to springfield to try this yet, it is well worth the drive. You will not be disappointed.

I'm considering switching. They were recently bought by another company. All their deals disappeared and they appear to be having supply and selection issues. When I am able to get what I need it is of good quality but they can't seem to keep it in stock.

I see my review was removed...? You allow positive reviews that personally name staff but remove the negative? I hope you fired Nick, he was RUDE. HCI lost patient(s) because of him, along with having to always wait. Bye HCI

The prices are ridiculous, parking is a joke and service has degraded in the past year. I won't go back.

This HCI location is one of two & has less business so less inventory. Illinois has only a few growers so medicine is the same statewide & having a big inventory is key to keeping patients like me happy. i DON'T recommend!

Beautiful dispensary, really nice folks who work there, coffee, snacks, tv in a comfortable waiting room...then when you get in there, the prices are GREAT....and with over 200 items on the menu- well you just can't ask for much more- in Illinois, to boot! Well done, HCI!

It's upscale and comfortable. The staff is knowledgable and loves to help people❤️

This is the only dispensary I've been to, but I'm really pleased. It's clean (the bathrooms are spotless) and has a very nice, spacious waiting area with water, a keureg machine, free wifi and snacks. The staff are wonderful, they know your name, are knowledgeable about their products and how to use them for the inexperienced. I've never felt unwelcome and they've been awesome about ordering products that most people don't use but are more medically specialized. The prices are what they are but I don't think they're unreasonable because of the service you receive. The parking downtown sucks, though. Only two handicapped spaces by the store and the regular spaces are hard to find on busy days (when the capital is in session or something's going on downtown). I usually plan the visits for early afternoon or right at opening. All in all I'm very pleased with the place.

friendly knowledgeable staff. Lovely atmosphere

I think it's really nice to walk in and so organized place is very clean, the staff was so knowledge of the product they were selling. very polite and really care about your needs as a patient. The variety of products to choose from and if they do not have you place a order. I'm pleased to have this dispensary for my needs and encourage people to look into.

Everyone is so nice and helpful.

Not sure how this location is still in Bidens? Prices continue to spiral up, parking is atrocious. Staff are kids and mouth breathers and have zero customer service skills, product is sketchy and numbers seem fudged in comparison to actual effects. The competitor in town, Maribis beats HCI like a drum. Don’t go there unless you enjoy being serviced by lackadaisical kids.

Gave me the wrong strain of wax. I use cannabis as medicine so this is like going to Walgreens and getting the wrong prescription but they refused to refund me for the purchase or even just give me the product I had actually ordered. Never again.

What a wonderful experience! I had a gentleman with glasses help me out... I think his name was Brandon?... anyway, Brandon was so knowledgeable, he told me about all of his cats, and was such a genuine soul! xoxo *kisses* to Brandon! I LOVE HCI!

Your bud tender gives you a list to choose from and they was out of a lot of stuff With a very poor choice to choose from. I wanted a concentrate that was suppose to be Indica when I got to the counter to pay they said sorry we are all out and offered me sativa instead. Only had one choice in smoke and it was shake and the paper work stated it was Indica and it was actually stamped sativa.... no buds at all. Also only a couple of edibles to choose from.

Parking is a joke. How are disabled ppl supposed to walk a block to get thier medicine??!! We dont all have handicap placards! Then you have to feed the meter on top of it. Location definitely should have been thought out more. Location aside, I have been a patient at hci for a few months & everytime I go the selection is worse & worse. Especially for cartridges!! I switched my dispensary to maribis and I'm excited for my 1st visit.

I'm salty not my first time being pushed aside for here going to loss a valuable customer!!!!

Staff compassionate friendly and non-judgemental