Ascend Cannabis - Downtown Springfield

Online menu is rarely accurate, and prices are currently going up while selection goes down. Staff are hit or miss. Some are really exceptional, some have minimal product knowledge at best, and one is a rude little boy. After about 20 very local trips to HCI, I started visiting other regional dispensaries, and am glad I did. I've saved a ton of money (even driving many more miles) and had access to items I could not purchase at HCI.

I'm usually pretty happy about all my visits here except raising the prices

Pathetic Looks like the staff are writing their own reviews now (see review below). I guess that’s one way to get a positive review. First visit today. Bad experience. No parking. Limited selection. High prices. Checking out took forever. Employees were nice but I’m going back to Maribus.

Don’t know why hey have only 3 flower there site shows no info on the thc/cbd percentages ,and hasn’t updated in 2 days,what’s going on?

The staff is great. I have been going to HCI for almost 2 years now. I can say the last few months the selection for flower is horrible and when you have Chronic pain and there is nothing in the flower that you need. Very bad

I want to pat the back of everyone working at the doors and the rec room..during this pandemic they have a smile on their faces and couldn't be nicer...great job guys, you're quality of kindness its greatly appreciated..👍👍👍👍👍

Thoroughly enjoyed my second visit here. They were friendly and even joked around and just made it feel comfortable. Will definitely be continue coming here 👍

I had my 1st visit yesterday. I consulted with Steven. He was so great! He was so patient with all my questions, very professional, and informative. It was completely obvious that he truly cares about helping people. I am 58 yrs. old and this avenue for pain relief is very exciting to me. Thanks HCI!!

$65 for seedy popcorn bud (rock candy og) smoked good. For the price I expect no seeds and better buds, that being said I do understand the recreational demand and how that May effect growing. Will come back but not anytime soon needs time to adjust to recreational use.

Everyone is friendly and helpful!

Second trip today. Went just as smoothly as the first time. Everyone was friendly and very helpful. It seems this is the one dispensary within 100 miles that has it down pat as far as recreational is concerned. First trip was about 30 mins. This trip was a whopping 20 minutes. Pretty impressed to be honest. Will continue to be a returning customer.

Awesome staff and service. very knowledgeable and willing to answer any questions.

Love it very fair.

great staff, knowledgeable

Its quick and convenient!

I love this place for the most part. Great service great staff but the prices are ridiculous for being open for 2 years now. Edibles are too pricey and not strong. They want you to buy the lowest amounts paying ridiculous prices. If you want bigger amounts they have it but shake. Like anyone wants shake. Dont pee on me and tell me it's raining. You guys need better vendors or ones less greedy. This is why big business needs to stay away from cannabis. It's all greed no smart business people anymore.

Great place. No questions are stupid for the newby. Very friendly. Being as nervous as I was. they put you at ease. Had no problems. They treat you wonderfull, and exceeded my expectations. i will not go anywhere else.

My first time is when I moved here almost two weeks ago, but today I tried to make an order since 11 this morning and it wouldn't go through tried to call no one answered I will change this when they fix this cause if I can longer order online cause you "reached capacity" then I should be able to do a walk in even with what's going on right now till then 2 stars for everything

On 1/8/21 I passed into the door of Ascend, Springfield, IL - Downtown. The young, short woman with long dark hair literally Barked at me as I tried to hand her my I.D. ""Take that hood off your head!" she yelled at me. It was very cold, I pushed the hood back. But before I did I said "Give me a second, please" because my hands were full. There was my purse, Ascend ticket, I'D. No one tells you exactly how to - essentially - get rudely Approved by the brusque, cop-wannabees who are covering the door. If you can't hear well, don't move quickly enough; If you are DISABLED, you WILL be treated badly. I needed a second to push my hoodie back. By the way, I am white, female and I was freezing. I wore a "hoodie" because when I wear a hat people act very WEIRD. Why do I even have to write this? I have seen these same "Security people" treat Black folks, Brown folks and women over a 'certain' age like TRASH at this site and in other venues so badly. Nice, intelligent people want jobs. Hire friendly, intelligent people to greet your doors, Ascend. There will always be alternatives to your stores. This 'security' created so much drama that everyone inside the store was, I realized, sick of her NONSENSE. January 8, 2021, 1:40 p.m. I don't know this security person's name, but she goes out of her way to make new customers feel unwelcomed. There are so many people who would love to have that job and they have the public relations temperament for it too. This woman made a Disabled person feel humiliate and not worthy to be there.

I think they need more sales. The other dispensaries do.

How can I make an educated purchase if there's no strain information or amount of THC and CBD? They have been telling me for 2 years that they are fixing it. Why even have express ordering if no one there 2 tell you anything about the product that you've funded on the backs of the sick and poor!! Girl on phone rude. Won't be back!!

You guys need better deals! Compete with the other store in town. Build the deal and they will come!

I really can't say anything bad about HCI or the staff. Their all very knowledgeable and friendly. Express is awesome!!! Quick I highly recommend them. You can't go wrong.

Good service, and surprisingly fast considering the early post legalization demand. There was a bit of a line, but the seats in the waiting area are super comfy so that's not even a problem.