Ascend Cannabis - Aberdeen

Yes, we are all in a stressful time right now and working together to make the best out of it, right? When you go to a dispensary, you want a good experience and to be treated with respect and kindness. It was a busy day and patients had to wait in the parking lot to receive their orders. Came the day before and it was even busier, yet the process went smooth and staff was very kind and professional. However, this busy day came with staff member cussing at one of the patients right in front of us. The staff member was not pulled up on these actions due to one of the owners cussing and throwing product behind the scenes. Seems leadership displays immature actions, therefore the staff thinks it is okay to cuss at a patient? When reviewing the order, no stickers were on the product and when it was weighed (had a feeling) it was short on 3 out of the 5 eighths. Not cool! Spoke to a few patients that shared other locations where this would never, ever happen. Reporting this to corporate offices, never going back.

Friendly team and GREAT selection!! Love the ability to grab a quick gram to try instead of buying an 1/8th minimum.

Great atmosphere, clean lobby, great staff.

As a first timer (with Medical Marijuana & at ANY dispensary ever in my life, adding on absolutely zero knowledge about any of this. I thought the customer service was far beyond quality, it was superb. From the second I walked in the door, the receptionists were very friendly and helpful. Once I got called back, one of the girls who helped me was AMAZING. I was super nervous going in and everyone at True Wellness made it an awesome first experience. Can’t wait to go back! Thank you!

My top place to go to. They accept debt cards (may vary for ya but works great for me) and the pick up orders are super fast. This location stays steady & they are sure to get everyone helped & checkout quickly as possible. I appreciate all the help over the past visits!

Let me tell ya something about True Wellness..... I have been patient, cliant, and supporter of this place since day one. (Why haven't you guys made me a shareholder yet???...... LOL) BUT I've gotten to know the staff, front front to back, even the couple of ya that are left....from day one. They are deserve more respect than what they are given. They deal with a multitude of different people on a daily basis, and God only knows, but customer service is not an envious job. Not everyone out there has patience or a good demeanor, so their tell tale impression is left to the staff, who try to stay focused as it is. These guys are like part of the family, you may want to smack em, you may want to hug em, but give them all credit when it is due.

Excellent staff

Receptionist was super sweet and i did a pre order so i checked in and was able to get the military discount and was out within 10 minutes. Super cool staff and atmosphere. Would definitely recommend to others especially because of the one dollar gram for first time patients and the debit card compatibility :)

So many options, great staff and quality buds!

The waiting area is much nicer than other dispensaries. They have couches, coffee, magazines and more.

Great knowledgeable staff and a great medication selection!

This place is where it’s at for amazing prices and deals. The owner and his dispensary team are stellar.

All staff are great and treat you like family. Ask for budtender Omar! He has vast knowledge about strains, terps, cbd, cbn, etc. and will make great recommendations for your medical needs.

great place for the area.

Great

Really awesome how these guys always make things good thanks 👍

Great place & service

affordable, accomodating, friendly and informative environment

Everyone is very friendly and extremely helpful. Love coming here.

Love this place! The bud is top notch and to me deli-style is where it's at. The staff is friendly (shout out Val & Omar) and well versed in what they do. The best part is the price, top-tier buds at an affordable cost.

I had a very fun first visit. Otto was very knowledgeable, patient and informative. And, he enlisted input from other budtenders when he thought they might know more. I love the products I got. I have found them to be perfect for my needs.

When I first started going here my experience every time was excellent. Quick and easy. I can’t say the same as of recent. For one it’s always packed, which you can’t fault a business for, but the lack of seating/parking is an issue for sure. Multiple visits I’ve seen people get up and leave clearly disgruntled which is relatable considering the 45m-2h wait. The staff are some of the most genuine and nice people I’ve come across, but there aren’t enough of them to service the populous that comes in. There’s only one front desk person to answer phones, document, search/ check cards, buzz people in, and talk to patients that have questions. That’s an impossible task at any job and I’m amazed they keep their cool as well as they do. There aren’t enough dispensers either. 4-5 seems to be the average. That’s just not enough during peek hours. I know it’s hard to staff for just the rush, but maybe a critical bonus incentive program for the busy times. (Meaning pay them time and a half for 2-3 hours just to fill the increased patient load.) Then you have basic issues; debit card system not working or “semi” working, Leafly menu not updated or even available, and no stock. I NEVER know what I’ll be able to purchase going up there because the menu is down and they’re constantly out of strains week to week. At this point I just ask the staff for their recommendation and they do their best. Look, I hope that soon I can change my review to a more positive one. I really do. The staff there are above and beyond but all these things combined make the patient/customer frustrated and without reviews or critiques things never change. I hope you all get your stuff together soon because you were an A+ before.

the people here are great! the selection is top notch! I love this place and so will you!. Jeffro D.

Omar is the best. Very helpful and knowledgeable. 5 star guy 😎