DISPENSARY
RECREATIONAL

Substance - Empire

1968.3 miles away
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About this dispensary

Substance - Empire

**PLEASE REFER TO OUR WEBSITE MENU FOR CURRENT PRODUCTS & PRICES** Get kickback points, free swag, and deal info. Earn 1 point with every $1 spent. https://tinyurl.com/4hvttnnf Substance is a community cannabis retailer that provides safe access to recreational and medical cannabis in a judgement free environment. We carefully curate several dozens of strains from around the region and around the state, and maintain a variety of Sativa, Indica, Hybrid and CBD flower from Clean Green Certified and biodynamic farms. When you support Substance, you are supporting families and farmers -- not monopoly investors. Because of our community approach to cannabis, we have breadth and depth in all product categories -- an extensive selection of CBD options, edibles, extracts and body care products. We're also able to offer quality products at affordable prices, such as our $4 grams and $14 eighths that are available every day. Please visit us and enjoy a quality experience in our comfortable space. Our Empire Avenue store is conveniently located on the north side of Bend and is easily accessible from surrounding cities, such as Redmond, Tumalo, and Sisters. *All our menu prices include taxes.

Leafly member since 2017

Followers: 187
20365 Empire Ave, Suite 140, Bend, OR
License 050 1004487C310
ATMStorefrontADA accessibleVeteran discountRecreational

Hours and Info (PT)

sunday
8am - 9pm
monday
8am - 10pm
tuesday
8am - 10pm
wednesday
8am - 10pm
thursday
8am - 10pm
friday
8am - 10pm
saturday
8am - 10am

store Info

Today’s hours
Open until Monday at 10pm PT
TimeSame dayPaymentCash

72 Reviews of Substance - Empire

4.7
Quality
4.8
Service
4.7
Atmosphere
write a review
June 6, 2021
the best customer service I have found yet. they make you feel welcome and there service is top notch. I highly recommend this guy's.
October 20, 2020
Great staff
October 10, 2020
As a customer here at least every 3 days for over a year and a half, glad to say I will take my business elsewhere. Decided to do curbside pickup today when most the time I walk in. I put in my order over 15 minutes ahead of its designated time. I'm usually a very patient person so considering they have specific times for your order to be picked up at, waiting 15 minutes was a little over the cusp even for me. It got to the point where I was the only car (besides workers) in the lot. So I got up, walk in, they usually are ready to greet you as you arrive. I walk in and mention quickly I had a curbside pick up and the girl (Mel) whom has the ticket in hand, says "uh I was just getting it right now-it was only put in 6 minutes ago" and I bluntly just said, I sent in my arrival 15 minutes ago, in which we both went to exchange our "proof". I said I'm sorry your machine is lagging but I sincerely clicked my arrival 15 minutes ago if you really wanna see. Proof in hand. She proceeds to not quite roll her eyes, but the passive aggressive stance & stare. Proceed to ask for my ID, which I already had ready for her. Stares for atleast 15 seconds. Making her egotistical point very clear. So I said out loud, if you want you can just scan it, at this point it was obnoxious as she pulled her power card. She proceeded to say she doesn't have to do this and won't serve me, hence when I asked for her name. Then to just speak to her manager. As coworkers tend to stick together, we all know that in our own break rooms of our own careers. The “manager” on duty proceeds to tell me that I've escalated the issue after dealing with your passive aggressive employee when I had nothing but understanding to your personal busyness & lack of machine sending orders through. Keep in mind she’s also yelling from the desk as I’m speaking to the “manager”. Hey, misunderstandings happen! But as I said, happy to not bring my business back when there are plenty of clubs in the area. Mel is chronically rude/blunt every-time I walk in, not a very pleasant person to be around nor be served by in an industry like this.
June 4, 2020
Kaycee changed my mind about this place. I had a bad experience before and was hesitant about purchasing again but I'm glad I did. She gave me the piece of mind I needed. 5 stars for her. I only did a 4 for service because of the experience before. One of the guys at empire a week or so ago told me I could not return my full, with receipt original packaged cart that was BURNT. (Mind you I was well within the 72hr return policy) Just as we finished small talk and completed he started telling me its practically my fault ( I have a Winberry flip fob..) and they wont do another return again. Not sure how I pissed off this Red hair DR. pepper loving man but he needs to figure out his facts and some better manners. I was nice until he said he wont return anything again for me and it was my first time... Burnt its not a flavor... It tasted like ass and killed my throat. Carts are my shit I feel like I know. And on that note I recommend everyone to get kaycee and tip her hard!:)
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