Substance - Empire

Really liked their new store! Awesome deals and the same amazing and helpful staff as the first one. You're seriously missing out if you haven't checked it out yet.

Alecia was able to provide me with detailed strain genetics, and she suggested new strains that I might like based on the strains that I know I already like. Love the location, great sandwiches right next door too.

amazing! go there!

I love coming here!! They are always nice and helpful with picking out that perfect strain. Hannah was super sweet and lovely tonight when helping me. :D

Alecia was especially helpful as always. Friendly and knowledgeable.

Not the biggest fan of the new name because of the negative connotations it brings up but they are still my favorite of the ones I have been to in central Oregon and easily among the top 2 or 3 I have visited in Oregon. I try to go when Rachel and or Angela are there because the music and advice is good. If you like your flower a bit more dry so it grinds well, open the bag when you get it and the central Oregon air will get it to the right point pretty quick. When they have a good selection of pre-rolls or cartridges those are great too.

Awesome people, and great selection of quality flowers. They are easy to talk to and from the first timer walking in to an experienced patient they have the quality and communication your looking for. Enjoy

good store good prices and great service

Alecia was extremely helpful and pleasant , she is a breathe of fresh air

Bloom Well Empire is my go to shop. Convenient location for my commute and excellent prices for great quality. The service is friendly and, well, pretty freakin awesome.

bloom well has become my #1 spot for concentrates. haven't tried there flower but there selection is on point. the staff is very helpful, Mindy is the best. so happy she was there to help me today. I recommend the moto perpetuo cartridges....most satisfying experience with cartridges so far. worth the cost...

Only place I shop!

Pretty awesome, really the best in bend. And Alecia wright was wonderful, and so helpful, she knew any question I ask her, I really thought out all the dispensary I’ve gone to and all the people who have waited on me, she is by far the best, and I will make bloom well my choice of weed store to go to because of her. So everyone should really check out bloom well and ask for Alecia, She was amazing.

Always great service, one of the only places I can walk into blindfolded and pick something out of random and be happy with the quality and taste

Awesome shop! Our new favorite!!

Not bad, not great, but solid consistency and service.

Love the easy access, in and out, Rachel and Hannah are always good for a laugh & they know WHAT’S GOOD!

This joint is and it's bud tenders are my JAM!! the staff always makes sure I get the best for my buck. I'm a patient with very peticular needs and I never struggle finding what works for me at substance. super grateful for Kevin and Gracie and all the "Buddies" at substance!!! Love One!!!

You NEED to hit this place up! Consistently beautiful product and killer staff.

Great place. Friendly staff. Quality product.

great place with great people! awesome selection too😁

As a customer here at least every 3 days for over a year and a half, glad to say I will take my business elsewhere. Decided to do curbside pickup today when most the time I walk in. I put in my order over 15 minutes ahead of its designated time. I'm usually a very patient person so considering they have specific times for your order to be picked up at, waiting 15 minutes was a little over the cusp even for me. It got to the point where I was the only car (besides workers) in the lot. So I got up, walk in, they usually are ready to greet you as you arrive. I walk in and mention quickly I had a curbside pick up and the girl (Mel) whom has the ticket in hand, says "uh I was just getting it right now-it was only put in 6 minutes ago" and I bluntly just said, I sent in my arrival 15 minutes ago, in which we both went to exchange our "proof". I said I'm sorry your machine is lagging but I sincerely clicked my arrival 15 minutes ago if you really wanna see. Proof in hand. She proceeds to not quite roll her eyes, but the passive aggressive stance & stare. Proceed to ask for my ID, which I already had ready for her. Stares for atleast 15 seconds. Making her egotistical point very clear. So I said out loud, if you want you can just scan it, at this point it was obnoxious as she pulled her power card. She proceeded to say she doesn't have to do this and won't serve me, hence when I asked for her name. Then to just speak to her manager. As coworkers tend to stick together, we all know that in our own break rooms of our own careers. The “manager” on duty proceeds to tell me that I've escalated the issue after dealing with your passive aggressive employee when I had nothing but understanding to your personal busyness & lack of machine sending orders through. Keep in mind she’s also yelling from the desk as I’m speaking to the “manager”. Hey, misunderstandings happen! But as I said, happy to not bring my business back when there are plenty of clubs in the area. Mel is chronically rude/blunt every-time I walk in, not a very pleasant person to be around nor be served by in an industry like this.

I love this store! They changed their name, and I wanted to see if the quality suffered. Happy to say, the same great budtenders, (been there twice under the new name) and the same great product. This store is clean, and well layed-out with product lit and displayed. Perfect for those coming down to Bend, or leaving North, pull in - pull out. Leaves time to check out cannabis. I like their packaging, tight pre-weighed zip-locks. All in all, this store should be in your top 2.

Kaycee changed my mind about this place. I had a bad experience before and was hesitant about purchasing again but I'm glad I did. She gave me the piece of mind I needed. 5 stars for her. I only did a 4 for service because of the experience before. One of the guys at empire a week or so ago told me I could not return my full, with receipt original packaged cart that was BURNT. (Mind you I was well within the 72hr return policy) Just as we finished small talk and completed he started telling me its practically my fault ( I have a Winberry flip fob..) and they wont do another return again. Not sure how I pissed off this Red hair DR. pepper loving man but he needs to figure out his facts and some better manners. I was nice until he said he wont return anything again for me and it was my first time... Burnt its not a flavor... It tasted like ass and killed my throat. Carts are my shit I feel like I know. And on that note I recommend everyone to get kaycee and tip her hard!:)