Substance - Empire Customer Reviews from Leafly

February 13, 2018

Have not been in this one before. The gentleman behind the counter was very nice took the time to acknowledge my boyfriend n me, talking right to us and educating us on the questions we had, Was a great welcoming, calm n organized environment and will most defiantly be back to visit. Thanks for what you guys do, to help in ways words will never tell enough. Also, the first impression was one to keep me a loyal customer. Great Work

January 23, 2018

t........5

This location is friendly and welcoming. Staff is very knowledge and helpful! Great deals too!

January 6, 2018

g........4

Stopped here on my way out of town and I'm so glad I did! Great prices and great products. Also, the staff was super helpful with all my questions.

January 31, 2018

C........s

Best disco in bend!

February 25, 2018

f........r

Beautiful location.

February 12, 2018

f........a

love this place thank you Evan for the hook up!

September 11, 2018

j........2

The actual physical store is great, they have a good selection of usable products and quick service usually. Fantastic enough that this should be an all-around 5 star review but the ordering website design is abhorrent. Finding concentrates on their website is easy and they seemingly have a massive selection with the same stock photo, unspecific to what usable form it comes in. I made a large order and arranged for a family member to get it (as I cannot leave the house easily). When I received my bag inside I found only one product in the usable concentrate form I wanted, the only one that the stock photos resembled. The other FOUR were in the form of disposable pen cartridges that I cannot use, and were advertised in the same way as the other concentrates. The website sorts all the different forms of concentrates together, and almost no effort was put into the descriptions or photos to specify what each product really is. I do realize it's a growing industry, with product quality and availability always changing ...but why even offer a service like this when it is this incomplete?

October 20, 2020

t........v

Great staff

August 2, 2019

J........s

I want to thank the staff for being fabulous, especially the young man who helped me clarify the sale price on the Fox Hollow Cush packs today (Friday morning August 2). He was really nice about it, and I had traveled a little ways for that sale, so it was important to me. I always feel well treated as a medical patient and I appreciate it SO much!!!!!!!!

December 10, 2019

d........9

Pre packaged flower is your option here. Pre measured and put in plastic bag and dry AF. Been to all 3 locations, all the same thing. If you want dry weed - go to Substance.

December 16, 2019

K........1

This is for the south 3rd St location, which didn't come up. We've gone here many times with good results but not Saturday, 12/14/19. The black sweatshirted female employee profiled us by age as soon as we walked in. She insisted on steering us to high CBD products even though I told her we needed something stronger. She insisted the product would do the job. It does nothing. We've both been using over 45 yrs each and need/want a strong THC product. We KNOW what we want & should have just gone elsewhere. Next time we will. $40 wasted. Note to budtenders- being older doesn't make us idiots. Listen to us.