Substance - Empire

They are friendly, always trying to match what you need and have good knowledge of all the products.

Always have great options and are located in a great spot. Service is always excellent.

Knowledgable and friendly staff. Tasty Oregon buds. Awesome dispensary.

Everytime we go in, it is a great experience. Very frie let knowledgeable staff who are always willing to give an opinion and help you get the most for your buck!

I adore the employees at Substance. They are friendly, knowledgeable, and nonjudgemental. Their product selection is incredible, and always changing. Even with dozens of other dispensaries in Bend, I wouldn't go anywhere else. Great product selection + best prices + best employees!

Love it! Staff are very knowledgeable & nice. My go to Medical Market.❤️

love the location and the awesome people that work there!!

The bud tenders are the second best part of the whole experience, they always know what they are talking about and usually have really good advice. Usually if the line isn't too long, we usually end up chatting for a while. The only minor upset is to be expected with maybe just a little higher THC % for the lesser expensive dabs.

My favorite "candy store" Dynamite crew. Expect to see Willie Wonka dance on out.

Awesome place

Awesome people very knowledgable

We love the staff and always have a great time at the shop!

My favorite in town—friendly, helpful staff and great products!

Rachel is amazing

Loved the shop

Very clean store with well organized displays; professional and knowledgeable staff; excellent strains, varieties, and concentrates; and always well stocked! Medical patients get 40% off every day! Thank you!

I enjoyed the environment and the helpful service. I recently turned 21 so dispensaries are new. Everything went smoothly and look forward to visiting often

Staff were exceptionally friendly! Hannah had a welcoming smile and positive demeanor even though I came in late. Great selection of flower at a variety of price points.

Great place for good quality bud for the best price in Bend. I'll be back for sure

The location of this place couldn’t be better for people who live in Sisters, we can get in and out of town pretty easily. And it’s next door to Jimmy Johns which is convenient itself considering munchies are probably going to happen soon. The staff has always been nice and helpful. Definitely the best prices for certain things, currently concentrates for $9-$12 per gram from Hush and Emerald Extracts etc. They recently remodeled too so everything is out in a case for you to cruise around and check out at your own pace. I always feel rushed at dispensaries and the new layout eases that. My preferred location unless I’m looking for something they don’t carry. 😉

I think everyone working at this location was really nice and had to get opinions of what was best there. they had great flavors and everything I was looking for and they weren't too expensive. definitely a place I'll choose again

the best customer service I have found yet. they make you feel welcome and there service is top notch. I highly recommend this guy's.

Absolutely love both locations! Favorite dispensaries in town.

Knowledgeable and friendly