Brothers Cannabis- Richmond

Horrible customer service. I've never had a problem with service at dispensaries, it's usually a wonderful experience and everyone's there to help you out. I came into this place to get a new battery for my vape pen. The man I was talking to was very rude to me, mostly because I was saying "charger" instead of "battery." He looked at me like he didn't know what I was talking about and almost sold me the wrong thing. But whatever, I got the charger and left to test it. My previous one hadn't been working. So I try this one out and again it's not working, so I go back in and see if they can help me out. And I understand that testing the pen in the store isn't allowed, totally get that, but these guys acted like it was the end of the world if one of them stepped outside to help me out. It took two of them to finally figure out it was the oil cartridge. And this awful guy helping me just keeps saying "it's burnt. it's burnt. it's burnt." Offered no explanation or solution. I'm new to the whole vape pen thing and I just felt like he thought I was stupid for not understanding and just wanted me out of the shop. So I try to ask what "burnt" means and what I can do about it and he just says it's burnt you should return it. (I had just gotten the cartridge about a week before). They were very frantic and unhelpful and just overall rude to me. Never going back. Would not recommend.

Wouldn't let me in because he saw me walking with my wife (who is 20) and child. Couldn't give him an ID for my wife who had already walked away and he wouldn't let me in. Went down to another dispensary and had no problem.

I think they are really great, customer service & all- ONLY 1 THING is when I got *delivery* the guy was wearing a Weedmaps shirt.. I'm very private about my use of cannabis, so that really made me not want to get it delivered again... just wish they could change that one thing to insure complete discretion. It may seem petty but I just really value my privacy when it comes to this, but they were super nice and I got a free drink and chips!

This is the best weed spot around town!! They always have weed that is exceptional quality from the best local growers. We always shop here and only here. Wouldn't shop anywhere else. The staff always have a big smile on their faces and the truly like helping people get medicine 👍👍👏

Was excited to try the new delivery service. I called, but was in a very non-helpful way and tone told that delivery needed to be handled on the website. So filled out the form and got a confirmation. Over an hour and 15 minutes later, still didn't hear hear any thing, so called. I heard him yell something to an employee, mumbled something to me about 5 minutes and hung up on me. Some of the worst customer service I have experienced in Portland in the many years I have lived here.

Decided to give the delivery service a go and see what all the hype was about. All I can say is I couldn't be more satisfied with how legit they guys do the thing. I called in and got my order in right away. They even brought me a bottle of my favorite soda and chips with my order. Brother's literally is all that and the bag of chips

Been going here for rec products since prohibition was lifted. For me, this is absolutely hands-down the single best dispensary in the region. The staff is phenomenal, and there are always outstanding strains available. And I mean OUTSTANDING. Keep up the great work.

BROTHERS has the best quality cannabis products available in the state of Oregon!!!!

huge fan of this location excellent Bud tenders great selection good prices I highly recommend this location to anyone in the area 80 Oz rec for all you bluntheads

People were nice, prices were good. I am not an experienced buyer and took for granted that the bud tender knew what she was doing. I ordered a half ounce of Cvndylvnd. Took the order home and realized things did not add up. I was given two 1/8s instead of two quarters that would make a half. Called the store to rectify, was told that despite their obvious database, nothing could be done without a receipt. Person on the phone added "That is why we tell everyone to save their receipt". That is complete BS, no one told me save my receipt and it is also insulting that this is somehow my fault. FO.

This is one of the best dispensaries I've been to on the entire West coast and the best one in Portland for sure. Amazing selection, impeccable quality and genuine, personal customer service... everyone here is super nice, super friendly and knowledgeable. All in all after going to Brothers most other shops just tend to feel like a rip off tbh. Consistent 30% + THC on the top flower shelf, The prerolls ain't shake and the ash from everything is always white, what else does one need? Much ❤️ to Nyno & the rest of the staff/family!

I started out really liking this place. Unfortunately now every time I'm in you have a very poor selection on flower. Typical response is 'we are supposed to get more tonight'. Maybe you need to get new suppliers!

Having been new to purchasing recreational cannabis, Brothers Cannabis was the second dispensary I had visited, but already I could tell this place was great. I love how all the products are clearly on display along with the easy to read menu's overhead, and the bud tenders are friendly and knowledgeable, even the door guys are super friendly. After having tried a few other places I prefer Brothers Cannabis and would definitely recommend them to anyone looking for a pleasant buying experience.

WARNING: DECEPTIVE BUSINESS PRACTICES. YETI STARDAWG shows as $58 a medical oz. The menu was last updated 20 hours ago. The store opened again in less than that time period. I called and the price was nearly double for what I thought I would be paying. Their reasoning was "sometimes there's inaccurate information since it might not get updated for a couple days". This was yesterday, and THEY DO NOT HONOR the prices that show online. PLEASE BE CAREFUL and call ahead for accurate pricing!!

Recently had an issue with a cartridge and battery. Brought it into Brothers with my receipt and was taken care. No problems or hassles. Easiest exchange of my life

Supercalifragilistickexpialidocious

I am from out of town and was blown away by the level of professionalism here at Brothers Cannabis Club. The staff are very friendly and patient. I ❤️ the selection!! Definitely will be back

Quick service, nice people

Nice location! Great prices! Good flower. But buyer beware. I have been here about 4 times. It is the cheapest place around. every time I buy from any dispensery I head straight home and weigh it. Even if it's weighed in front of me. Just cuz I'm odd like that. Glad I did because EVRYTIME the flower is light by .2-.3 of a grams from BROTHERS CC. Not much still a great price but very peculiar that it's like this. Most of the time when I weigh when I get home it's right on or jumping from right on to .1 under. But this dispensery is weighing light!!! Nice place nice people nice flower but not such a nice business practice. Might go back for the prices but always going to be weary of the weights.

Everything was fine in the store, but when I got home I discovered a top shelf gram had one excellent bud and one bud of something that was clearly not the same (lighter color/less dense/poorly trimmed/much fewer crystals/weaker effect). I suppose that can happen when it's all packaged in the back out of sight. I've never experienced this anywhere before and it probably won't happen again, because I'll never go back to this place.

Very nice folks and a super chill location.

great staff. excellent service. fantastic product options.

I always feel welcome when I come to Brothers, and the quality and pricing can't be beat!

Brothers has been there for me and my husband for almost three years now. I have been to every other place in town and nobody beats them in price, quality or family feel. They are just really amazing people with great heart and SUPERB quality. :D