Curaleaf - Titusville

I didn't want this to go as far as it did but I'll attach the pictures from the beginning. But this last issue was just over the 60% distillate not being an acceptable product as I was told a dewaxed plant was used instead of the 80% distillate!  As I entered the premises I showed my ID and proceeded to explain why I was there which was to check out the new location and bring some attention to my account. When I was called back and I was escorted over to the counter where I saw Josh Nave from Tetra Horizon so as we were speaking about the problems I've had in the past with curaleaf and the possible products that they will have on-site there which I never got to hear about.  I was talking to a gentleman when I was asked to move over for a picture at that point another customer service rep took control and was very courteous as I begin to tell her my story I was rudely interrupted by Rachel as I tried to tell her that she was interrupting and her attitude was definitely causing an issue that she should excuse yourself from our conversation. She refused and insisted on overpowering the manager verbally insulting me a disabled veteran with a service dog she called me a liar among many many other insults I began to have a panic attack as I told all of the customer service reps what was happening and slowly backed up telling them to stay back I don't have my service dog I may need an ambulance I had to physically leave the store to evade them. 20 minutes later in my car a stranger comes up and it helps me get control of myself! What I thought the manager on the phone yelling was doing, "calling an ambulance", wasn't. In fact he locked the door with what I thought at the time was my ID that was still in their possession. He continued to not answer the door for 10 minutes and then came unlocked the door peeked out and said "what"! I said can I have my medical ID back? Then he went inside for 5 min. We don't have your ID shut the door and locked it with 2 other people he thought where with me & were not! One was considering working there to help people, well you know what he did, he left. So I gave up left and called a Rep Here are some of the pics in higher definition and how they arrived the driver said be careful all the old ladies are cutting their fingers on the pods opening them!

The Employees are considered friends! They always make the experience at the store informative and relaxing! Going above and beyond. Thanks for coming along with me on this amazing journey!

The staff here is amazing! They’re always kind, compassionate, understanding, and knowledgeable. I have been to all dispensaries in the space coast area and this is my favorite one. Thanks everyone!

I can go to any other dispensary and get whatever I want for a fraction of the price here.

It’s newer and getting up to speed . Friendly

“Memory Loss” in concentrate distillate is here!!! 🤩👍🏻‼️ I ♥️ this Curaleaf!

Where do I start. This dispensary will never have the product you need in stock. They will sell you products you don't need and that are not helpful for your illness. The staff doesn't know the difference between a product to help you sleep versus a product to help you be up. I will never return to this store, and will never recommend it to anyone.

It was alittle hard to find at first but worth it

Customer Service is GREAT! Very personable! Rachel, Michael & Phil are the Best!

This place is wicked awesome! The staff is extremely knowledgeable, helpful and nice. Good selection of products and they have great deals for first time visitors.

The experience was great!

I wish the products matched the customer service. The staff is super friendly and knowledgeable. Unfortunately, their stock is limited, at best. The website has gotten better about reflecting product availability, but that’s probably because there’s not much to reflect. Right now the site looks like a t-shirt company that sells cannabis on the side. It’s good cannabis, but it almost feels like a side hustle given product selection. I’m a frequent flyer at this location, and I would definitely recommend a visit if they have anything you’re looking for in stock.

I drove 35 minutes to come to this location after making an order, only to arrive and find out that everything that was listed online as available was not available in the store. I am completely dissatisfied with my experience. The staff was very friendly but their ability to make sure their website is corresponding with what they actually have in stock is horrible to say the least. So now after driving 35 minutes I have to drive another hour to go to Orlando now to a dispensary instead of using the one locally close to my home. Just poor management or for communication

Great atmosphere, very intent on education, instead of just giving you items you know nothing about. Free consultation, any questions asked, one on one time to talk. Each employee seems to want to help you find whatever you need with an awesome attitude. You can tell they love what they do and strive to help as many people as they can. They've been a lifesaver.

Really good + like most everything here.

Great dispensary! Wonderful staff. Stock/Products change often for variety. They immediately answer the phone and are extremely nice and helpful. Highly recommend.

I love that the whole team is friendly, welcoming and knowledgeable about their products. This location should have 5stars over the Palm Bay location, Palm Bay always has a bad attitude and seem like they hate their job. Always quality products and amazing service! This is the location I mainly shop with and will continue to shop with over all other dispensary’s.

who does the ordering for this location? never have any fire herb nor do they ever have concentrates. Be better off buying a bag or regs than the overpriced garbage they have

Awesome dispensary with very knowledgeable staff!!!

Super friendly, knowledgeable, great value.

Killer deals. Friendly staff!

Great crew. Only dispensary within a 30 minute drive

Jocelyn Watkins is so friendly and helpful. She has got to be one of the kindest budtenters you have. Her personality goes a long way. Thank you!