Herbal Wellness Center - West (Med/Rec)

I used to love hwc but what’s up with your consultants not applying discounts correctly! Not to mention you guys could be a bit more friendly for the short time I come in for... it’s about the experience in a dispensary let alone the money we spend there.

I bought the $20 8th ghost og. I got home opened it up and it smells like mildew/mold. I rolled a blunt, and took 2 hits. Taste like mildew/mold. I've gotten some fire from here before so I know you have good stuff. This time, not so good.

This used to be my go-to dispensary. But over the past year to year-and-a-half this dispensary has went downhill. The selection is no longer there. Where they once had 30 strains they now have 13 strains! One of the reasons I went here was because of the Herbal Wellness grown weed. Which I considered top notch. But nowadays you rarely see it. What happened to the Herbal Wellness Center growing weed such as ghost OG or mary OG. It's really a shame because I really like this dispensary and was loyal to this dispensary for many years.

I was very disappointed in them today. I have been a patient for the last 3 or more years and I travel very far to come to this dispensary. I had a free punch card for a 8th of flower and no were on there website or weedmaps or leafy dose it state that you are unable to get any flower and I spoke to the manager on staff tonight and she was no help. Post it on your website if thats the case it was some bullshit. Needless to say I did not get any flower because they pissed me off with no help.

Some people complain about on lines and the wait time and they been waiting for hours and all this let’s be honest you did the order from the comfort of your home, or while your working so no you have not been waiting for hours you placed your order then come but you just walked into the building and sometimes 10 expressed come in with you and you waiting 10-15 mins to be moved over the the express waiting room witch unfortunately only can hold 6 people, also unfortunately COVID has to have it spaced out it’s the LAW walk-in is 40 mins wait witch they seem to understand so I think waiting 10 mins as a express isn’t bad at all . So how about let’s be understanding to our amazing herbal wellness fam and wellness spot fam, and bud tenders. They brought back the deals witch we ALL asked for so of course better deals there going to be busy more people ,I know it’s stinks waiting but if I can save money!! Get bomb deals and be around group of great people, we all just need to be patient like we ask them to do for us when we as customers come in upset. They are humans an people to like us ! Spread love , weed , peace 🙏❤️

sorry but the Kandy kush is grade not A

they need to come back to earth because ther prices are out of this world not to mention when you pay 20 a gram for flower it should be high quality but it's not don't support dispensers ripping patients off

"3 Kinds of Wax EXCLUSIVE! $25 off High Quality Crumble Wax, $55 a gram this weekend Print this special While Supplies Last." This is in reply to a review I made about false advertising. This is the special that I saw on your printable specials and it's word for word. It says "3 kinds of wax" and "$25 off high quality crumble wax". Then when you look at the menu it listed 3 kinds of crumble wax that were NOT $80 a gram. In fact there was no $80 grams of wax listed at all. This ad in know way at all specifies that you must buy an off menu item and outrageous prices to redeem a special that I was first told didn't even exist until I informed you that I was looking at the coupon at the time. So I see the coupon, call to ask, am told that no such coupon exists, am told then that it does in fact exist but only applies to items that are not on the menu which will draw in patients looking for a deal that they are not going to get. This is one of the finest and most blatant examples of false or misleading advertising and "bait and switch". This is just bad business ethics let alone practices. Then I'm offered a pre-roll in exchange for any misunderstanding? I'm in my 40s, I know what trim and shake are used for and what they taste like and every dispensary in town uses the last pickings of anything just to make an extra $10 on pre-rolls and each tells you they use whole flowers. Not to mention that I have NEVER had a single pre-roll that didn't run the whole way down so no thank you on the pre-roll. Hey, a pre-roll is about the same as a gram of nice flower, why not offer that? What I wanted though is offered but not given. A pre-roll is an insult.

A big slap to the face for medical patients who been paying “ extra “ for their medical cards ... now it’s not been like want to renew my card if shit like this is gonna happen for recreational smh.

"Seems to me that you may have more of an issue with our dispensary than our meds... I know our meds will never be dry, we keep them at 68% humidity to ensure a nice even smoke. Our favorites around here tend to be OGs def not a flavor for everyone. Our patients know and will read the other reviews, yours sticks out like a crying baby on an airplane to Vegas. We always try to correct any issue a patient may have, but it looks like there is no fixing your issue. Your screen name says it all, good luck in your quest. a day ago - Herbal Wellness Center, Inc " Whoa! As a patient looking for a location to obtain my medicine, I read reviews before making the drive but the way in which you have addressed a complaint is less than professional to say the least. If I were the patient who posted the reply to which you responded, I would be looking to make it be known to the state. "We" patients are not purchasing a baggie off someone in the back ally, we are tax paying, credited medical marijuana patients and should be treated as such. If you don't wish to be a dispensary that cares for it's patients, then get out of the business and back in the ally where you have customers instead of patients. Unbelievably rude and very disappointing.

This is the second time the person ringing me in for my online order refused to punch my card when my total was 104.25 Are y’all ok?? Takes forever to wait for online, people are screaming in your lobby and your service keeps declining. On top of your office lobby always being dirty even now during an epidemic. This may be my last straw I think I’m done with y’all - Curaleaf and Muv have way better service !!!

First rude budtender ive met in az and I've been all over just about.

1 HOUR WAIT!!!!! I like the product but one of worst service in Arizona!!!!!!! Half the staff just stands around. Where are the budtenders

trash customer service and trash bud n wax won't be going back again

Mary's muscle freeze was $13.50 for 75 mg why is it now 70$ for 200mg... Can someone teach Herbal Wellness some basic math please? 13.50 x 3 = 40.50. Why is there a 30 dollar increase in price? From where it was???

Got there 45 min before close with an online order and wasn't able to get it before they closed. The people working tonight were being completely inconsiderate and didn't even apologize for the inconvenience. I come here 2 to 3 times a week so to be treated like that is unacceptable. There should have been messages sent out as soon as they knew there was going to be an issue getting everyone in. POS communication and rude employees.

online ordering but no express check out? hour and half wait for ready online orders. poorly run and disjointed setup. 3rd issue I've had.

I don’t know what is going on but the carts Have been disgusting they literally smell like diarrhea and taste like there’s chemicals in them I called told him about it they said we are having multiple calls about this problem come in and trade it out I did just that and they gave me the same flavor but a different bitch still the same thing it tasted like there’s poison in chemicals in it and smelled really bad so I called again they told me they were trade out for a different flavor in strain and still this whole different one smells like diarrhea taste like poison so I don’t know what else to do besides call and complain again and risk getting another nasty cart I am seriously upset I come there for Bogo carts And have never had a problem until just recently I drive 45 minutes just to go there and had to go there three times within the last three days because this problem. Every other time I’ve been there the carts have been fine. I do not want another cart if I’m offered one I would like something else because I do not want to risk a fourth time of it being disgusting in maybe poisonous. I don’t know what to do should I call a testing company and get tested to see if there is deadly chemicals in it should I call the channel 3 news and have an investigation going on? I just don’t get I have been coming here for months to get the carts and has been no problem and then all the carts just taste like there’s chemicals that should not be in there

Over priced and they have no parking. I placed my order online because they had a bogo deal which is the only time I come here. Apparently distillate is not an extract according to this place. Wasted my time and gas for nothing. Never coming back here for sure!

Now that they serve recreational customers, medical patients are being skipped left and right from poor regulation and customer service. This was 1 of only 2 dispensaries I used before prop 207. I will never go back.

Security guard Jesus, the gentleman exemplified all 5 stars in each category. He was friendly, he was very informative, he also assisted with my order communicating with other staff about my situation, showing how professional and awesome Herbal Wellness Center and its staff members are. Thank you again Jesus!

waited forever then they try and fix it with some lamb ass mixed trim pre roll taste like shit...place is no good.. weed taste like to many pesticides..

Another bad experience, waited almost 2 hours for my online order I made several hours ago, it sucks when you see people come in after you and get served first

This location is a weird one, so I came in towards the end of September and the CBD side gets hit with tons of patients for the Dispensary. As I'm waiting to be taken to the other side. Laura and Eryka both helped me out and informed me on all their deals. As I get my named called, me and a group of others follows an employee from next door. When we were walked into a lobby , a group of budtenders can be seen just standing around, and chatting in the Dispensarys receptionist window, while the people next door were working their tails off.. Patients are being held back and told they have to wait atleast an hour. If only the HWC budtenders would assist with the flow of the patients. Thank you guys for all your hard work it was noticed!!