Herbal Wellness Center - West (Med/Rec) Customer Reviews from Leafly

June 23, 2021

Verified Shopper

So slow here moving people in an out can’t even place a online order also with out it taking for ever you try to call in there store phone go’s straight to voicemail they can care less for there Medical patients anymore very sad service won’t be back

July 28, 2024

s........e

Verified Shopper

Been going here for a couple months now. I arrived on Sunday 7/28, 11am ish. Always was greeted with good vibes UNTIL today. Budtender never spoke a word to me. Only thing he said was #3. He never anything to me, just was mumbling to the music playing. Took me $, gave me change and walked away didnt even say thank you. Not GREAT CUSTOMER SERVICE. Im not expecting royal treatment but come on. Not a word said. If I didn't like their flowers, I most likely not come back.

July 3, 2024

l........o

Verified Shopper

I've had my orders cancelled a couple of times with no explanation given. I used to be an mmj patient and now I am not, so when I placed my order as rec, they cancelled my order. They don't make the slightest attempt to reach out to ask anything they just cancel your order. I've called them 6 times already to figure out why they cancelled but their machine is ALWAYS "unavailable to take the call@. They never answer and it's so frustrating trying to get a hold of someone.

April 17, 2020

m........4

Verified Shopper

since this rona happened yall service sucks, no cap.

August 4, 2024

6........8

Verified Shopper

Was 2 carts short. Not sure if the order wasn’t filled correctly or someone took the 2 from the bag. You guys should be counting products in front of customers. Was there on Friday and the Hispanic guy working did count them and there was only 9 in the bag so he had to go grab one from the back. Yesterday when I was there they were not counted opened my bag this morning and realized I’m 2 short. Very frustrating but putting that in a policy would prevent this from happening….

March 11, 2021

l........v

Never will be back here.

July 25, 2021

p........5

take for ever and budtenders stand around and talk instead of helping the customer's. please get your employees in check

April 1, 2019

a........z

This was my first visit to HWC...I did not go for the new patient bogo...I went because I wanted a certain product that they had..I was high pressured by the budtender...and I dont like that...I am almost 50 and even though he was very kind...I did not appreciate his sales technique...I said no at least 4 times...I felt a little disrespected...and then felt bad and obligated to apologize for not wanting what he was trying to get me to purchase..He was quite knowledgeable and that's great...but when you know what you want...you should be allowed to just get that and be on your merry way! The store itself is very nice, and they have a great selection of mmj, in all forms...easy to find location and great specials. first time patients program, all of it is top notch...I just dont like to be up-sold when I say no...its bad business! I cant say I would not go back...because I very well may..But it will never be in my faves..YMMV!

August 8, 2017

t........2

HWC is my favorite dispensary with great deals and specials.

September 5, 2015

m........s

Amazing meds and great staff!

April 19, 2019

A........e

This is a great spot barely received my card and this place took care of me

August 16, 2014

b........p

First time special is awesome!! Flowers are quality, and so is vape oil. Free pre roll is all shake even though they say its not, yet the label and taste/effects clearly point to shake/trim. All in all flowers are great!