Lume Cannabis Co. – Kalamazoo

Got a haul here since I got a fat paycheck in January, the prices were great but the place felt bleak, lots of empty space. My budtender was a bit disinterested but it was an off day for both of us it seemed. The pre-rolls felt like a dry high and the carts had a strange taste and gave me killer headaches. Still decent overall.

This review is just based on flower. Some of the worst flower I ever received in michigans legal market. I threw away a bunch of it. Ive tried it a couple times lured in by a deal. But hugely disappointed. It may look decent on the inside of the store but they have no business growing. Just my opinion as a long time consumer..

Keenan was very helpful and very friendly!

I've gone to lume several times and always greeted with great customer service and the staff is knowledgeable as they can be and I'll continue going back

Lume is my favorite dispo. I love the simple aesthetics they provide. I think their products are top notch. People complain because they are big and have most shops in MI. Who cares? They apparently know what they are doing and know how to cater to their customers. Good for Lume. I do wish they would send a wider array of products to their smaller stores including, kief to some of the smaller stores & keep all liquid diamonds they carry in all their stores. The smaller stores matter too. My grade A- to a B+

The budtenders are so nice. They answer all my questions helping me to understand their different products. I've never been disappointed with any products I've bought from there. Did I mention the great deal??? Go check out their products and walk out happy. Order ahead of time on their website. Happy customer!!!

Was looking for bubble hash or any chunk hash. Great service and clean store! Fox

Wish you would carry some hash, employees were super helpful!!

i enjoy shopping with u guys thanks

I think u guy have an immaculate establishment with good service and an wonderful environment

Worst dispensary ever Wouldn't recommend this place Just hit up your local dealer

Placed an order online. Went to pick it up and was told I am not permitted to protect myself by wearing a mask at all inside the facility. I am certain my business has concluded with lume. I have no problem unmasking while handing over my i.d., I do have a problem being unmasked around multiple people that I do not know simply because I haven't been vaccinated for covid. Sorry lume, your product isn't worth the risks. Also, never got referral bonus, neither did the people I referred.

Love there mix and match deals

Lower prices like great lake holistics had before they closed would be nice would love to see 2 dollar prerolls and 20 dollar shake ounces

Over all love all the stores..

Love the prerolls keep it up there good

Good bud. Poor service by not letting customers get there daily special. Poor service for not matching the price like they said. And not even 10 mins they lowered that strain i was going to buy to 100$.

Cool place! I always like going to dispensaries in Michigan. I have never been a huge fan of edibles, but I thought I would give the fast acting NOW gummies a try because I was told it's similar to a smoking high. I got the recover flavor.... they taste sooo good and the high CBD with the THC literally hits in 10 minutes. It's the coolest weed product I have tried hands down. HIGHly recommend.

“Best buds” since 2020. Thanks for making the pandemic less stressful. ❤️

Good bud expensive but good and worth it will definitely buy again

i really mess with lume was the first dispo i went to and for a only the only. i have never gotten delivery so i can’t speak on that but in store experience when ordering online is so easy and quick. I had to dock a star on quality because lately they’ve been limited on supply that isn’t on sale; though i love a sale the products are on sale for a reason. The weed is a bit old and it’s been like this for a couple months now.

Worst dispensary ever! It is sad that lume is occupying space in the marijuana industry. The flower you can buy here isn’t worth smoking. Ive literally thrown whole lume eighths in the garbage. The staff has Zero knowledge and are misleading and unhelpful. Every time I went I’d have a staff member Mindlessly put out shitty options on a tablet trying to sell me on a type of flower for it having a high thc content. But when I receive the product the package says it’s less potent then the salesman did Negating all of the logic that instructed my purchase. But really the worst thing is they prepackage all of there product and they sell it even when it’s been sitting on the shelf so long that it’s dry, tastes like rotten hay, and has no potency at all! (If you buy something on 10/10/2020 for example... chances are the package will tell you it was packaged as long as 10 months ago. I tried all of their strains they are allll total garbage. Please consumers we need to all stop giving money to lume, or it tells people who work in the production and distribution of marijuana that poorly grown, Low grade, spoiled, poorly packaged Marijuana(still sold at a premium) is what we want or at all acceptable.. NO ITS NOT! and I’m sad people are too lazy to drive Anywhere else because they’d realize how awful lume is immediately. Shame on you Lume. I hope eventually people who are willing to do it right push you out of your space entirely.

A quick trip to celebrate our anniversary took us to Lume in Kalamazoo. Went out of our way to visit Lume bc the product looked superior online, reviews were ok but I was really excited about the Lume Rocks. I can't say whether they were good, bad, or ugly bc we were turned away once we arrived. After 5 hours in the car we pulled in with just 5 minutes to spare. The two "security" guys saw us arrive and walked inside anyway turning off the lights so we'd take a hint. It was damn near closing time, I understand that is not convenient, however acting as if they didn't choose to turn us away, as if the system shut off on its own, that's utter bullsh*t. Wouldn't it be set to turn off after close at 9, if its automatic at all? Smell that bullshit? Yeah we did, too... We tried to explain it was a pre-order & ready to go, it would've taken seconds to complete the transaction, in fact the conversation took 3x as long as it wouldve taken to look at my id & exchange $ for products! But the big bad gatekeepers delighted in telling us how they turn people away every day. He laughed as if it's his favorite part! Make no mistake, this twat enjoys wielding his illusion of power over customers. Who happily tells a customer spending hundreds of dollars (or trying to anyway) that they are glad to turn away customers daily? The text confirmation said I had until 9pm. Crazy idea, If you close before 9 perhaps don't say pick ups until 9. I've taken many last minute customers in my years of working retail. Sure it sucks to stay a second longer at work than you have to, but typically your customers appreciate the sacrifice & you win a return customer, a great review, genuine gratitude... not for Lume, they say Fu*k ur time & your $. It's OK though because I went elsewhere and was very impressed by the outstanding customer service & pure fire product. So before any out of state consumers decide to try Lume, don't you waste a single second on these twats, I recommend you look into Exclusive instead. I promise they'll be more appreciative of your business & time.

I ordered for delivery. It was delivered bagged up and less than discreet considering they’ve got on logo wear. Once I opened the bag I found that each of the 11 products were expired! Sent a message to the store with no response. Sent a message to customer service where I was told “with these products having a use by date on them they don’t actually go bad or expire” “it’s only a cosmetic change” and “they’re completely safe to use and will have the same effect”. Was told Cody and the management team from the location would be getting ahold of me, which he did, to tell me that an inventory lead would contact me the next day to resolve my issue. It’s been 2 days now of total silence so I reached back out to customer service where I was told they were reaching out to the management team again. After 3 hours I was told there was no response from them but they would follow up tomorrow. Now 24 hours later I’m being told the the products no longer have a use by date and can have full potency for YEARS. There is 0 accountability here, poor inventory control and they are either severely misinformed on what they are selling or are flat out lying and selling bad product. The best I was offered is to return the product for store credit. Honestly Lume, why would I come back?