Lume Cannabis Co. – Kalamazoo

Love Lume.

I liked that the staff was friendly and knowledgeable about the product that i was looking at. Very good vibes. I would recommend to go here.

I liked the employees how nice they and how they answer you're questions also they let you know what deals they have that day!

Great deal on the Mimosa Shatter! Can’t beat it

The staff is very knowledgeable. It was easy to find in a convenient location. I was impressed with the whole experience.

Great weed and great service, lume is my go to!

They were great and made it up thank u

Of all the dispensaries I've been to, this is by far my least favorite. Three different incidents were disappointing. 1. Several weeks after they opened, I did a walk-in. Having checked the inventory on Leafly, it seemed they had a number of items that looked interesting. After a 30 minute wait in the lobby, I was led in to the store to find they had several strains of flower available for Rec and that was it. When I expressed my confusion about the inventory on Leafly, the gentleman said, "Oh, you can't trust the inventory on Leafly." Then don't display it there... 2. For the next visit, I decided to try curbside. An hour or so after placing my order, I received a text indicating that the order was ready for pickup. I drove over and, from the time I pulled into the pickup spot until I received my order, the wait was 50 minutes. There was a steady stream of traffic but the store did not seem overwhelmed with cars; there was generally one pickup spot open during the entire 50 minutes. 3. For the third experience, someone picked up an oil cartridge for me. Personally, I hate the fact that everything is a blend with no idea what the actual contents are. But, having said that, the price was a little bit better for .5g than the other local Rec stores, so I decided to give it a try. I have never had a cart plug up so often or so soon. The thing isn't even half empty and it is clogging every time I set it down. Note that I actually store the cart standing up in hopes of avoiding clogging but it makes no difference. On rare occasions, other carts will clog but it's usually toward the end, as the cart is getting close to empty. These folks are not worth the hype or the time.

Went to Lume today an hour before close for the first time. After waiting for 45 mins I was then approached by whom I assume to be Mario,(budtender on my receipt) with a “what do you want “ and a hand out to grab my card and ID, may I also mention this man wasn’t wearing a mask and got my name wrong twice. I waited another 15 mins for a man who was nicer and sent me off with my product(I will not shoot the messenger he was kind) , which was nicely packaged and smelled and tasted great. That environment was not a selling point , I will not be back.

Well, I had nothing better to do on a Saturday night than to be price gauged on mediocre product so I thought I'd head over to Lume. I placed my order online around 8:00 pm and received an email that it was ready about 5 minutes later. I arrived shortly thereafter to an insane line of cars which I already expected due to driving past the place previously. This was approximately 8:15 pm. There were three cars behind mine when they closed off the lot to new customers. One hour later, I finally was approached by an associate who asked if someone had taken my ID. I said no and was then told that I would have to come back tomorrow to pick up my order that had been ready for the last hour! What the hell?? How is this any way to transact business? What was the point of closing the lot off? If close to 9:00 pm you knew you weren't going to be able to get to the remaining vehicles, how about issuing a notice via text/email with a damn apology for poor planning and some sort of remedy to the situation. I immediately cancelled my order. What a piss poor way to run a dispensary. I've been in the legal industry for over 10 years and have worked with dozens of operators across the country from Harborside to Om. I've never been so confounded by terrible management. The entire experience at Lume was so atrocious I will not be returning to this or any of their locations. The COO had previously stated "Our goal is to ensure every customer has an amazing experience every time they come in.” Ha, good luck! I will be frequenting our LOCALLY OWNED AND OPERATED stores from now on rather than giving another dime to this grossly mismanaged corporate behemoth.

The brownie I got here has really helped my sleep. Prices are decent and service is good :)

Love everybody here best dispensary in the Kalamazoo area clean great quality

quick,convenient, and very helpful

I did not receive the discount as advertised.

Loved everything! Very detailed explanations on everything and super hospitable.

Very friendly, not to far to drive. The person who helped me and gave me a tour was great. This could be my new favorite place.

The employee's made this a wonderful and knowledgeable trip! So helpful and friendly. Highly recommend going!

great place

Great place, good friendly people. Liked everyone I've talked to. Only been their twice but I'll keep going, see you there.

I've been coming here for sometime out of sheer convince but I am not going to sacrifice quality when i can get literally ANYONE else to deliver. Sorry not sorry

Great customer service and they know the music I play when I bump up

Always have a great experience!

I had a good experience here. Employees were very nice.

The staff is friendly and they know their products. Prices are pretty good and they have a lot of deals.