Nature's Treatment of Illinois - Milan (Medical & Recreational)

i was on a time crunch so i put in a pickup order but even though the online order line had 4 people in it and the regular line had 10+ I still didn’t get called in until after the groups of boys who came in behind me. and once I was finally in there the budtender took forever, no wonder the line wad taking so long

Great service as usual. Gabby is a really nice person,and very helpful also

I am on the medical side, always close parking, and never much of a wait to get in and out. Bud tenders are extra courteous and seem to be knowledgable about many of their products, which helps a lot when trying something knew or looking for suggestions.

Did an order online gave me the wrong one. Did not figure it out till got to my car. Could not return it. Very disappointed never go there again

Great place with great employees. I've found the staff to be knowledgeable and helpful every time I go. They're always open to answer any questions, and have never seemed to treat me as a simple transaction. Great quality for the most part, and tax is included online (solid move NTI). No problem driving further to continue being a regular. Hopefully I'm not an exception, but instead the rule. Don't sleep on them, they're awesome!

Amazing first experience! the only thing I can say is to get on the waitlist!!!

Worst service idea ever. Waited 1 hour told employees did not show. Maybe they are all. High and forget to come to. Work. Or owner just wAnts the money

NTI is clean orderly and the employees are exemplary. a great place to shop.

Always very friendly and helpful! It’s still amazing to me how they lack flower and Prerolls. I would still give this location a great score because the team members are fantastic!

Your website for Milan Illinois don't show me how to get on the waiting list, because the store is usually very packed.

Bad customers service set up and expensive product. There is a wait list which is highly inaccurate. It says 15 minutes and then when u get there it says 1.2 hour wait. Dispensary itself is a little like DMV - after waiting 1.2 in car, u them have to wait in line outside and then a line inside. Can’t wait until there a local competitor.

I love the online ordering! I am one of those people that absolutely hates being around other people, it's such a chore. With the online ordering I'm never in the building for more than 3 minutes. It's perfect and I refuse to go anywhere else.

Older 1st timer. Ease of ordering online gets you in shorter line of 2 in house, in/out in 10. Clean, friendly staff.

Ok service,security continues to hound me and make me feel weird and edgy.

The nice gentleman in the wheelchair needs to speak *slower* and annunciate his words when speaking to customers coming through the door. Especially since he has to wear a face covering which already muzzles people's voices. I agree with some of the other reviews here about the Milan location. The Recreational side of the the Milan location has this weird feeling about it as if some of the employees there feel as another reviewer put it, "put upon" to have to be there. Its as if they've never used cannabis before or don't on a regular basis so they have no sympathy for the use of cannabis and therefore not true connection to the customer. Its more of a body language/non verbal thing you pick up on. I'm sure some of this is attributed to marijuana still being "taboo" in a sense and it is quite the cultural shock to us all, but every time I'm there its just so quiet and awkward. That being said, product is good quality but price MUST come down or the black market will continue to thrive and out compete dispensaries in IL. Good luck guys, I hope the market allows for your prices to lower over time.

Idk who the dude was that helped me but he was super cool.

This place is an absolute joke. The owner should be forced to sell. This place needs some competition bad. Been coming here since the beginning and they have regressed back to making people stand in line forever to get served. Bring back the wait list. over priced and terrible customer service. Someone pls open and compete with this place!

Very helpful staff.

Great experience as always

Very nice inventory!

this spot's grown on me. i will never ever appreciate whoever came up with the exit door system.

I have always had a good time coming to NTI! I have entertained freinds with my re-work of lyrics of the song "FourFiveSeconds "---- In honor of Milan!! LOL

I am a caregiver for one of the medical patients and picked up an order today. The medical side, thankfully was not busy so I got in right away. The staff were very caring, friendly and helpful. Stephanie B. was super nice and took her time to be sure the items that had been ordered were correct. I appreciate genuine friendly customer service as that is hard to come by these days.

I couldn’t have said it better myself - the review provided by slider787 on 10/11/19 is COMPLETELY ACCURATE. I encourage EVERYONE to read it.