Natures Care & Wellness

Yesterday I called this dispensary trying to find out their delivery process and what to expect, the woman that I spoke to made is seem like it was the easiest thing since sliced bread, she assured me that they’re always on the road, fast delivery, just an overall good business. I listened to her and decided to place an order because it was before 12 and I wanted the PROMISED same day delivery that obviously drew me to this establishment. After waiting 3 hours I received a call from Sarah who says she is the manager telling me that “they can deliver my flower tomorrow morning but they can’t do it today because they don’t have a driver for Parkville”. Uhm, excuse me? It took 3 hours to realize that you’re short staffed for the day? If you knew what drivers were working today why was this not sorted out at 8am when the drivers hit the road? Not only do they have 3 Indicas, they cancel appointments with no warning, no alternatives, just we’ll get to you when we get to you. Sarah’s attitude through it all was disgusting and she was very nonchalant and unfazed; the tone in for voice was almost as if she wanted to say take it or leave it. $170 worth of weed and you can’t make a trip to Towson/Parkville? Save yourself the headache and just go to the dispensary if you’re physically able. This establishment feels more like you’re ordering from the local weed guy instead of placing an order for your medicine that is prescribed. I feel bad for those who are not able to go into a dispensary and have to rely on questionable business practices like the ones displayed to me today.

Another great crab feast,and thank you NCW Team !

The people are great

The best around.

NCW isn't close to me, but whenever I can I make the trip there because it's worth it! It's the best!

I want to give a very huge, well- earned "THANKS", first to wonderful BONNIE and her professionalism, excellent customer service, and her unending dedication to step in and help!! 👍👍 I'd like to also THANK ERIN, for her awesome communication, customer service, as well as personalized service and a job, "more than well-done"! Erin does take time to explain things thoroughly, and does actually care about the clients. ALWAYS returns phone calls, and is very accommodating in finding reasonably fast, accurate, resolutions. I, however, still do not understand "why" certain items, particularly RSO, seems to be a "little" more plentiful the day or two BEFORE the Wed & Thurs sales, then on those two sale days, even as soon as placing an online order about 20 min or so after they opened, I get an update msg saying my order has been confirmed. Then, a few minutes later. I received a text msg stating my Leafly order has been canceled because they "do not have" the items in stock.....when I checked the night before, AND again right after they opened the sale day the next morning, and the items showed "In Stock" and then am told they did not have "any" RSO, but if I ".....wanted to go back online and start a new order if there is something else 'in stock' that I would like..dadadsdada....!!" I'm ALWAYS told by ANY employee, the story of "how hard it is to get RSO in, etc." yet, ANY day of the week find a really good selection of anywhere between 4 and 10 different choices of RSO gms, without RAISING the price an extra $5-$10 per gm, then, give you "25% off....'if' they have ANY" in stock. Without throwing anyone under the bus, it seems for almost 2 years now, there have been price games and and a lack of honest interest in realizing there is quite a large community of clients who rely on RSO gms because they can only tolerate 'edibles' due to health or personal reasons. I was shocked to see that awesome, huge menu chalkboard recently had more hand-erased empty spots over the entire board, then they had items "in stock" ON that same menu!! I asked aloud, "My gosh, are you just cleaning the board; I've been coming here since day one, and have NEVER seen that!" I was told by different employees, "We just don't really have much in stock and we don't really know WHAT we are getting, or WHEN...." . Bobby & your staff: AWESOME JOB in redecorating the waiting area, looks & feels natural, always smells nice, is clean! The "OG" staff did not seem like they were 'competing and climbing" over top one another, as opposed to the feel there in the past 2 yrs or so! IT IS VERY DISAPPOINTING, INCONVENIENT, MORE COSTLY IN TRAVEL, TO BE FORCED TO SHOP OTHER PLACES ALLLL OF THE TIME!! THOUGH, YOU "CAN" GET GOOD RSO GM SELECTION, SALES, DEALS & PRICING AT MOST (ALMOST ALL) COMPETITOR LOCATIONS! **I have to also note, at the last VERANO "pop-up", you guys didn't even have ANY VERANO RSO in stock whatsoever!!**

I feel that medical patients shouldn’t have to wait behind recreational partyers, as I don’t have this wait at other dispensaries that makes this one my last choice .

Great out support of military veterans. Tommy and staff are super helpful, knowledgeable, and professional, making my first time Maryland dispensary visit a breeze. Selection is good and of quality. Now excuse me will I enjoy the recommended Purple Obeah from Evermore ;)

Great atmosphere and very knowledgeable and friendly staff. Made me feel very comfortable.

Nothing like waiting 45 minutes with 6 people In line. This place cares about money and nothing else. I continue to travel 15 minutes more to accents because of quick in and out and great deals!

Outstanding as always. I live ordering online for pickup so I can be in and out as quick as possible but if I have a question about something, they always help me out.

I've been going here since 2020 and had no problems until they started recreational sales. I was getting overcharged so often, they actually put a note in my file to remind the budtenders, but it continued anyway. Medical patients check in separately and are supposed to be given priority because there's no dedicated register, but if it's crowded the doorperson will let rec customers through first saying "that's what the boss said to do." Emails go unanswered, phone calls are not returned, and the mysterious "boss" they all defer to is never available. Today returned home to find I was sold a broken cartridge. I was told to come back in and the manager would take care of it. After returning, I was disappointed to learn a manger would not be taking care of it, they just put me back in line. As I watched several rec customers going in ahead of me, I asked why I was waiting when it was their mistake that had me return in the first place. They said that is what they are told to do. As a disabled veteran, I was drawn to NCW because they say they are veteran owned, but the lack of integrity displayed shows their veteran owner either doesn't get involved or simply does not care.

I loved the professionalism and customer service. First time ever at a dispensary.

All around great place!

Atmosphere at location unknown - Delivery Order. However, when working with Abby, it was quite nice.

Was great I put my order online then got a text it was done went and picked it up. In and out within 5 minutes !!!

They are awesome good to help you knowledgeable and fun to talk to. The owner cares about the patients so that rocks! My go to dispensary. Rob

Great

1st visit. Great selection and best deals around. They made it easy and comfortable. Very knowledgeable about all of their products.

They always have a good selection and are very helpful

GREAT PEOPLE , GREAT SELECTION my only wish is a better on line description of the products

I loved this location! I loved the way you can browse the products up close before buying. The bud tenders were super knowledgeable, shout out to Sam for the help and swag!

The people are wonderful that work here. Very knowledgeable the product.

I tried out their delivery service and it was amazing! They kept in constant communication, recommended products that I wanted that they didn't have in stock at the time, and applied all deals to my order! It was an awesome experience and I'm definitely going to order again soon. 😉