Pinnacle Emporium - Buchanan (Rec)

Best dispo near Stateline hands down. better than green stem but that's not saying much. better flower than any of the others, they take my cali med card which the others won't, they give you deals daily, have a rewards system, and fiiiiire edibles. love this place for when I have to shop at the store.

So I have to say that I am extremely disappointed in the Buchanan pinnacle dispensary today. Since today is our day, I was anxiously awaiting putting my order in as soon as online ordering was available at 9:00 AM (est). I put my order in for an ounce of Lemon Berry #3. I chose to do in store pick up and picked a time of 10:45-11:00 AM since the store is over an hour away. It was 10:30 and I got a call saying that they had ran out of my stock. This first of all didn't make sense to me since I got a confirmation and everything. The caller said that I would be able to substitute once on site and working with a budtender. I was rather irritated but decided to continue on. I got to the store during my allotted pick up time of 10:45 and there was a line a mile long outside waiting to get in. I called and spoke to Rosa (manager on duty) and voiced my concern over the out of stock phone call and what she could substitute it for. While on the call, Rosa found more stock of the Lemon Berry and informed me it would be easier if I stayed my car and someone would be out momentarily to assist me. I waited approximately 45 minutes and no one came out. I called in to inquire what was going on and was once again informed someone would be right out.......30 minutes later and still no one so I called again and spoke to Rosa and she said they had been out so many times and couldn't find me even though I was exactly where I said i was parked. She said she saw my vehicle and someone would be right out and indeed within a couple of minutes someone was out and very apologetic about the runaround. He informed me that they were going to hook me up and give me a discount and a preroll for my problems. He took my money and drivers license and said he would be right back. Well over 30 minutes later and he still hadn't returned. I called again and spoke to Rosa and was now informed that the system was down and they didn't know when it would be back up.......by this time I had been sitting in the parking spot for over an hour and a half and was basically told there was no ETA. I totally ran out of time and asked to cancel the order and get my drivers license and money back which I received. So my whole fiasco started when I ordered at 9:00 am and made the one hour plus drive up to the store and ultimately left with nothing. I have to say that your communication was absolutely horrible all the way around and I will be very hesitant about doing business with this establishment again. VERY VERY DISAPPOINTED. Not such a happy 4/20

Always friendly and atmosphere is great,very knowledgeable and helpful irregardless of how indecisive may be that day,kid in a candy store every time. Hands down best deals around and selection is always plentiful whatever you may be in the mood for that day.

Excellent product selection, excellent quality, and excellent staff. Sean was super helpful.

Come here often, never had an issue and my favorite place in the area for cannabis! Awesome staff makes u feel welcome at all times !

Yill was such a cool dude! He recommended great flower! Was not disappointed! Would definitely recommend coming here! Staff is amazing always!

The place is kitschy and fun to visit, not like a clinic. The staff is friendly and knowledgeable about their inventory and can hook you up quickly. The prices can be good if you check for deals, but the bud is some of the tastiest and most potent in the area, best selection of wax too. The showroom is set up well for a couple of people to be able to browse comfortably without feeling cramped or unable to see the merch. Customers spend a lot of money at these dispensaries and Pinnacle Emporium treats them that way.

I love this Dispensary. So far between Niles & Buchanan, it is the best. Large selection. I get Red Bud Roots. I smoke for my anxiety disorder. I tried the RBR version of Snoop Dawg today, and unfortunately it set off my anxiety. Maybe a heads up to people with Anxiety/Panic issues like me. Most likely its just me. Ill just stick with my tride and true strains. But anyway, none the less ive tried all the Dispensarys in Niles Buchanan and this is the best with selection and prices. And just a cool atmosphere. Not a Dr office feel. This is my definite GO TO shop.

From the first time shopping here until now I have ALWAYS had great experiences! Staff is kind and knowledgeable.

Last time, I went there Sean, helped me out. He did great, helping me out. Really, chill dude and knew his stuff. I really, recommend this place.

Awesome place w/ great competitive pricing!

Awesome place!

I liked them snow boxes you go through one display but the prices are higher

Best prices. Best Employees.

Great service. Friendly staff. Will be going back!

Great place with competitive prices. Always top shelf products, and awesome knowledgeable employees. Would recommend Pinnacle to anyone

Got treated real nice!!, friendly and great deals and excellent weed!!, surely my place to go!!👍🏽👍🏽👍🏽

I visit this place alot it's a favorite of mine. And the staff is absolutely amazing.

I like the employees the environment and the bud

I love this store ... But my last order which had gage kush mints was rather small dissapointed customer got me 🤔

Justin was accommodating and extreme nice/patient

This place has the rudest staff I have ever seen. I have visited all the dispensaries in Buchanan quite a few times and this one is by far the worst. I would save your time and money and visit Cannavista or high profile right down the road where they treat their customers with respect and have better quality and a better selection. The reward system at Cannavista is way better also. I will never go back to Pinnacle again.

I like the selection Pinnacle has (compared to its competitors in the area) Staff is always friendly as well! Chris was super nice and got my order out to me quickly when I was picking up curbside! I have no complaints about this place :)

Best dispensary in Buchanan hands down. Great selection and very friendly staff. Ashley is always very nice and very helpful and I have never been disappointed with any of her recommendations.