RISE Dispensaries Las Vegas on South Durango

I was so high off of “afternoon delight” i had created an account just to leave a 5 star review! Well done

Only giving one star because 0 wasn’t an option here. Went to the store and asked for a recommendation on a half oz. Staff there recommends a product to me but doesn’t tell me that it was shake (obviously I’m looking to buy flower). When I pay for it at the register, nobody mentions anything about it being shake. I don’t realize this until I get home and feel like I’ve just been scammed into buying something I don’t want. I called the store and spoke to the manager and she told me to come in and work something out. When I went in to the store, she told me the most they could do was a 20% discount which would leave me paying more than I could afford to spend on weed for the week. She then tried to gaslight me by telling me it’s my fault for not reading the weed description closely enough even though I was just buying a product that her staff member recommended. Ultimately, the staff gave me a bad recommendation, had me come back to the store but did nothing to fix it and then told me this was my fault. Overall just a horrible experience.

I loved all the friendly staff! The budtenders were very knowledgeable! Really fair pricing top quality products and even an industry discount!

The staff is amazing, my budtender Doug was a straight gangster about his customer service! 10/10 recommend this place on in everything! 🔥

This was only my second trip to this dispensary. I went in around 4:30pm on 11/17/2020. I didn’t know where to go exactly so I stood behind a gentleman customer right next to the front door behind the front counter. There is a female customer at the same front counter but around the corner from the front door. After a second or two, I hear a security guard behind me tell me to go stand in “the box”. Confused as to what he meant because there was no box in the store, I go stand 6ft behind the gentleman nearest to the front door who is being helped by an employee. Now with a racist and mocking voice the security guard points at a spot behind a railing and says ‘You stand over HERE’ as if I couldn’t understand English because I’m Asian. Trying to be calm, I explained to the guard that I thought the gentleman at the counter was checking in so that’s why I stood behind him. The guard continued explaining in the same racist accent, and Mickey a worker, rudely replied that the gentleman at the counter was paying. Once I was finally checked in, I did enjoy my experience with the budtender but that was the only good thing about coming back to this store. There was and is no need for any business to be so rude to any patron, but these employees went out of their way to be rude and racist. Firstly, don’t hire racists and maybe have some customer service training for your employees. Second, maybe you could have security greet every customer and guide them to where they should stand instead of yelling at customers across the floor and telling them where to go. You could also not have a cash register right next to the front doors but instead move your check-in counter there. What a stupid floor plan. But lastly, there was absolutely no need to keep berating me after I followed directions and explained why I didn’t understand the first time. Completely disrespectful. I hope this gets addressed but I will definitely not be coming back or recommending this establishment or this company of dispensaries to anyone who asks. I will further tell this account every single time anyone asks me what I think of this extremely disrespectful business.

They close for a shift change less than five hours after opening.

The service was amazing, the staff were all friendly and mad helpful (Shoutout to Ye for the excellent service). You get amazing prices for quality product. 10/10

Really nice place n deals! Shout out to the security guard Otto I think I was high. Really cool guy as well as Ye who helped me out with a phenomenal customer service experience! I’ll be back again! Thank you all n have a great one!!