RISE Dispensary Henrietta (Med)

Vapes are excellent quality, but quantity makes me go elsewhere. I drive to Amherst to Verilife and get 1/2 gram of product for $75 maximum. with my veteran's discount I pay around $63. Staff here is top notch, professional and friendly. Atmosphere is nice. This would be my go to if not for the vapes. I cant rate less than a 5 in all categories. If there was a Product category, I'd give them a 3 due to vapes..

NEVER AGAIN. I have spent a LOT of money here and have been a loyal customer to this dispensary. I had placed my last order online, during a sale. At this time, I was also awaiting a call from my attorney who, shockingly, called and said he could meet that evening, as I am currently fighting for my job. I called and asked if they could switch my pickup time to the following day and still get the sale. The manager told me no. I received a call back that same evening telling me they would honor the sale. After my meeting with my ceo, lawyer again and other coworkers the following day, it was pretty evident that we were losing our jobs, mine of 9 years. So, I leave there and drive all the way to Rochester to pick up my order, crying the entire way there, trying to suppress the panic attack I felt coming on. I got there and was basically told I was lying by the manager, until I showed her my phone. I said why would I lie about that and drive ALL the way here, AFTER I just had to deal with all that... mind you, at this point, I'm literally having a panic attack, as the manager continues to tell me she can't do anything. Drove all the way there, probably at the time when I needed it most, just to be told the person who called didn't have the authority to say that.... well that's not my fault!!!! I explained I drive over an hour to get there and have 3 small children. I can't just come whenever I feel like it. Thousands of dollars in such a short amount of time spent here... I WILL NEVER BRING MY BUSINESS HERE AGAIN. I'd rather pay more and drive further, than ever return to this place after what they put me through.

i received an old degraded syringe of distilate that was strickingly darker then advertised and because of the terpene degredation tastes horrific, i immediately returned to the store to see what they were able to do about it after calling to make sure. the staff that greeted me was friendly and understanding but not sure they would be able to help. then i spoke to the manager and she proceeded to be rude and dismissive from the start. offered to contact the company for me but insinuated it wouldnt do anything. i understang there are rules but customer service skills and just general politeness were seriously lacking with this pink haired manager.

A welcoming dispensary with friendly staff. The pharmacist was really helpful, and their vape product seems to be high quality. A nice experience.

The vapes doesnt work for the pain. I stop smoke weed to try vape oil and my pain back to me after more than 10 year smoking.That medical marihuana is a trash. Dont waste your money on that. The weed floor work best for the pain.

First time trying this place... probably won't go back. Not the easiest to find, almost back alley feeling to it, non friendly, non helpful staff. Guess I'm spoiled by Med Men!

Very friendly staff. Helpful and knowledgeable. I will always use them in the future.

Good experiences every time I’ve gone here. The location looks iffy and “back-alley” at first but it’s just an old converted industrial building like a lot of the retail spaces in this area. I have never felt unsafe. Only complaint is that the products are a bit pricey.

great ppl, great service. they always accommodate my needs.

vireo finally got a good product dos whole flower is great tasting lip smacker pinesole smelling resin coated buds sticky nice nice way better than vireo ground flower that had me never want to get it Again looked like grass clippings with stems and leaf viens galore complete garbage to top shelf 360 turn around on product quality great product thumbs up my butt it's so good

Wonderful staff and service! Take time and schedule a chat with a pharmacist. I’m finally getting relief for my Multiple Sclerosis, while also reducing the amount of pharmaceuticals I need.

Great place, great people.

Amazing Dispensary with amazing product and staff

Really helpful and friendly staff!! I have been a customer for about 2 years now and all of my experiences have been positive. This is particularly impressive given the dispensary’s computer system has problems periodically. In my experience, the staff are friendly and relaxed both when things are running smoothly and when there is a longer wait time. Just a really positive place. One suggestion I have is to add more product information to your app/website. For example, including the strain’s full name and a description of its attributes would help so much. Reviews by other patients are also helpful but, I would love to see more images, names and descriptions. The other thing I want to mention are the prices. FP’s prices are reasonable compared with other NY dispensaries, but so, so much higher than dispensaries in other states—which suggests NY dispensaries may just have higher costs or taxes to pay here. Still, the prices are high and that is limiting for many of us. Overall I highly recommend this dispensary for really great customer service, a good selection and an easy to navigate website.

The pharmacist Casey was extremely helpful in helping me figure out the optimal treatment for my pain that works for my lifestyle. He took the time and listened to my needs and I appreciate all the help. The rest of the staff were equally amazing and helpful and kind. Great experience every time! Thank you!

Good service. I purchased the etain brand mezzo tincture to help with chronic pain. It works very well. I’m a happy patient.

I have been going to FP Wellness for a long time. Their products are a blessing for my pain. And always a friendly staff!!!

Helped me from start to finish. Thank you!

My husband and I have always had a great experience there. The staff is super friendly and knowledgeable, and it's a great atmosphere. Some of the products are hit and miss, but that isn't the fault of the dispensary, they don't grow it, so chill out people! It's that way everywhere. We have had a lot of nice products from there. It's well over an hour for us to drive there but we'll worth it. Keep up the good work!!!

Update to my previous review. This dispensary has come a long way. They are offering a ton of amazing and high potency products from dispensaries all over NYS. Including Curaleaf ground flower. The prices are a little higher than other places but it’s worth it to have access to these products in Rochester. Staff is incredibly friendly and offer top of the line service. They have 100% won back my respect, patronage, and loyalty. This dispensary is highly recommended.