Story Cannabis - Grand Glendale

I did a delivery order and I'm not gonna complain on how long it took because I understand that this is not a pizza delivery service but when they call you and they don't have something and you switch it out for something they say they have and then they call back two hours later saying they don't have what you switched for... what is happening to my order and why is the communication between their own staff so shitty. I am pretty disappointed with the way this was handled if you are replacing something don't say you have it without checking that is like rule number one for any business don't say you have something if you aren't looking at it with your own eyes

Last review never made it. 4/20 day at least for me was a flop. Seems to be that way with big deals. Rec users get priority and med users just gotta deal with that. Even placed online order that was never touched. Rethinking how I buy product now. Perhaps there should be a med holder day? I cannot stand in line like that for a long time. Also, allow these reviews, good or bad. My last never even got thru.

Gave this place a second chance and was disappointed again. I bought 2 different strains and when I opened each they looked and smelled the same. They both smell and taste like the containers they are kept in. The taste and smell made me nauseous and still does when I go back to it (I have to because I don’t have money to just get rid of it). The budtender was not able to answer my questions about terpenes and instead told me that the “terpene experts or specialists” weren’t there at the moment. I kind of thought that he would’ve known that info. I’m not sure what else to say about this place except that I was disappointed. Good luck to everyone and have a nice day.

Avoid this place if you want to avoid covid! I had to register as a new patient, they required me to do it at the window, no big deal. Of course there was a dude sitting in a chair directly next to the check in window? Why was he allowed there, nobody cared and there was no security. There was also the lovely couple that wanted to complain about masks, the man who walked in blaring music on his phone and randoms waiting outside, giving it am unhealthy atmosphere. When I was finally let back, there were 10 to 12 people just meandering around the showroom. I was told anbudtender would "find me". Cmon man there is a global pandemic, can you pretend you care? Steer clear if you have any standards

Thank you for canceling my order and then telling me to wait in line 45 minutes after making it. I really appreciate it. Worst first impression I've ever had of a dispensary. I would be out of my mind to think about coming back here.

a 30 minute wait just to pick up an Express order is ridiculous I won't be shopping here again

First... waiting in line, medical patients should go before recreational customers but they don’t.. they let 3 recreational go before medical or online.. Second.. once entering the back there is multiple people walking around not being helped. Took 20 mins to get helped. No greeting upon entering. Sat down for 20 mins waiting to be helped. Third.. I never been to the happy valley location only the Glendale I was getting texts from happy valley location. Went to see about the deals and they would no honor it.

They have a very limited selection and always the same strains, flower is terrible go elsewhere if you want good flower. Been told the last 7 weeks we are getting more selection still same each week and needs get more edibles they always out. Onky reason i come is for when i run out of bud from other places and California. Side note all aAZ marijuana sucks all need tobtake time and go to a real grower in cali who can give real flower not this dry Az low level

Might want to inform your new patients on your page there that they can't place online orders that they need to be in the system to place online orders. I mean hell, if I was running it, I would inform the patient about it. It's called good customer service which you do not have.

Got here 9:50PM ... they CLOSE AT 11pm... Per Gary manger unless I had an online order... I can’t come in.. reminded him of his hours AND IM A MEDICAL CARD HOLDER... IN PAINNNNN WHO LIVES IN MARICOPA AN HOURRRR AWAY ... HE SAID NO... WHO WHAT CUSTOMER SERVICE!! EVERYONE INCLUDING SECURITY WAS OUTSIDE TALKING!! I WILL NEVER DO BUSINESS WITH THEM AGAIN!!! SIMPLE

Worst customer service I’ve ever experienced at any business...they are either under staffed or run by someone who has no idea how to run a business..tried numerous times to order online and it’s a nightmare to say the least...never works...put you on hold for so long ...horrible experience just like every time I’ve tried their service ...Avoid at all cost is my advice ! Waaaaaay better dispensary options out there ! Never Again for me ...I’ve had and seen enough !

They called me a few times to verify my id and because a product was out. I answered both times. Then they cancelled my delivery without notice because the driver didn’t want to go where I live. Very bad customer service, everyone I talked to seemed too medicated to offer any assistance.

Made me wait even though I had a confirmed online order, not a new patient, & kept taking other customers with online orders that arrived & checked in AFTER I DID. With nothing but excuses, rudeness, & blame onto me even though I had Nothing To Do With It

The cartridges by Nature's taste not that great,but the biggest issue is that the cartridges aren't even full.. I literally took mine out the package and it was only 60% full trash. Waste of money for product that isn't even good. Never again.

nice new dispensary. Long wait times, even an online order will get you a 20 minute wait once you are inside. this place and its employees need lots and lots of help on how to run a business. lots of chit chat among employees and customers

I had Danny as a budtender and he was extremely rude. He would not help me at all. He was super short and acted like everything I wanted was too much to ask. I truly don’t understand how he still has a job.

If you've been to their other location they won't give you a new patient special at their new one unlike other dispensaries in the valley. Wasted my time on a hot afternoon to find this out. Should be spelled out explicitly in the Deals or About section. Only two umbrellas and extremely hot outside with no water, be prepared to sweat and be uncomfortable. No social distancing at all with their new setup. Good luck!

like always .. they all stand around and do nothing .. slow times and slow services

When I first arrived at this dispo everything seemed alright, some of the workers knew what they were talking about but most gave the wrong strains and some even had no idea what the difference is between sativa and indica is. Honesty, I wouldn’t go here . It’s got over priced flower and rude representatives .

Broooo I’ve been to this locations multiples times before they went recreational & now they think that cus they are rec they can treat the patients whatever. They tried to deny me in cus she couldn’t scan my card & I wasn’t carrying my id but I stay way west & accidentally forgot my wallet & again it’s not like this was a new check in but they were just tryna deny my service & money cus they think they too popping like every other dispensary that went rec. Thank God I was able to toss my passport to em cus how tf u gonna deny someone who forgot they ID one time when they always come here!! Never again tho

So I went here on 4/20 I had came in the day before getting flower which the app said was testing at 20% + I got 3 different strains in total all three supposedly ranging from 21%-24% Wasn’t until I got home that I saw the packages were labeled 12%-15% The product I received on 4/19&4/20 were both low THC when the app said otherwise I know it’s not all about the THC percentage but this weed sucks I tried all 3 strains and each has very little potency I feel like I’ve been lied to and jipped there are plenty of other dispensaries that I go to in general and I wish I would’ve spent my hard earned money at one of those places. I would’ve never bought the amount I purchased and spent what I did for the weed I got. I’m very very very disappointed. And probably won’t be coming back to natures anymore Which sucks because the customer service is amazing and the atmosphere is great too

When I first went years ago they were on point with service price and knowledge of meds. Went there a while ago and flower was Trash be careful of the finessing Budtenders they will sell Trash to you and lie about the quality of it. I would think.ypu want customers to return not for them not to. Never been back been going to Jars Never disappointed it used to be Debbie's. PLEASE try Yall Always Deals and rarely go wrong with Mohave brand of flower. I don't go no where Else now.

They have the worst and slowest service in 112 degree weather and it’s not right

All 3 locations no shatter EVER. This was the go to spot when it opened. No other dispensaries in town are constantly out of stock.