Story Cannabis - Grand Glendale

Service - they don't want to look anything up, but rather ask someone else for their best guess. Products- tropics rosin (for story) I had to go to insta to find a strain name, no info on the packaging. Fade co. Is added terps, same line as their pcc back in the day, i know those headaches. Atmosphere- I preferred nature's open, no line, able to look around. Story feels like they don't want you looking or sitting.

When I first went years ago they were on point with service price and knowledge of meds. Went there a while ago and flower was Trash be careful of the finessing Budtenders they will sell Trash to you and lie about the quality of it. I would think.ypu want customers to return not for them not to. Never been back been going to Jars Never disappointed it used to be Debbie's. PLEASE try Yall Always Deals and rarely go wrong with Mohave brand of flower. I don't go no where Else now.

Gave this place a second chance and was disappointed again. I bought 2 different strains and when I opened each they looked and smelled the same. They both smell and taste like the containers they are kept in. The taste and smell made me nauseous and still does when I go back to it (I have to because I don’t have money to just get rid of it). The budtender was not able to answer my questions about terpenes and instead told me that the “terpene experts or specialists” weren’t there at the moment. I kind of thought that he would’ve known that info. I’m not sure what else to say about this place except that I was disappointed. Good luck to everyone and have a nice day.

First... waiting in line, medical patients should go before recreational customers but they don’t.. they let 3 recreational go before medical or online.. Second.. once entering the back there is multiple people walking around not being helped. Took 20 mins to get helped. No greeting upon entering. Sat down for 20 mins waiting to be helped. Third.. I never been to the happy valley location only the Glendale I was getting texts from happy valley location. Went to see about the deals and they would no honor it.

Avoid this place if you want to avoid covid! I had to register as a new patient, they required me to do it at the window, no big deal. Of course there was a dude sitting in a chair directly next to the check in window? Why was he allowed there, nobody cared and there was no security. There was also the lovely couple that wanted to complain about masks, the man who walked in blaring music on his phone and randoms waiting outside, giving it am unhealthy atmosphere. When I was finally let back, there were 10 to 12 people just meandering around the showroom. I was told anbudtender would "find me". Cmon man there is a global pandemic, can you pretend you care? Steer clear if you have any standards

They have a very limited selection and always the same strains, flower is terrible go elsewhere if you want good flower. Been told the last 7 weeks we are getting more selection still same each week and needs get more edibles they always out. Onky reason i come is for when i run out of bud from other places and California. Side note all aAZ marijuana sucks all need tobtake time and go to a real grower in cali who can give real flower not this dry Az low level

this place is awful! I made online order for 420 I know they were bzy but they never let me know my order was ready, same with my husband. I placed my order at 9:30 am they said it was received then a few mind later they sent another text saying it's being worked on. this is the reason my husband stopped going there in the first place.

Last review never made it. 4/20 day at least for me was a flop. Seems to be that way with big deals. Rec users get priority and med users just gotta deal with that. Even placed online order that was never touched. Rethinking how I buy product now. Perhaps there should be a med holder day? I cannot stand in line like that for a long time. Also, allow these reviews, good or bad. My last never even got thru.

everyone was so nice, I liked the vibe.😎

Thank you for canceling my order and then telling me to wait in line 45 minutes after making it. I really appreciate it. Worst first impression I've ever had of a dispensary. I would be out of my mind to think about coming back here.

bless you guys.. finally, something other than Arizona Organix and their terrible terrible products are available in the area! I heard 130pm today, here's to hoping

a 30 minute wait just to pick up an Express order is ridiculous I won't be shopping here again

Might want to inform your new patients on your page there that they can't place online orders that they need to be in the system to place online orders. I mean hell, if I was running it, I would inform the patient about it. It's called good customer service which you do not have.

Got here 9:50PM ... they CLOSE AT 11pm... Per Gary manger unless I had an online order... I can’t come in.. reminded him of his hours AND IM A MEDICAL CARD HOLDER... IN PAINNNNN WHO LIVES IN MARICOPA AN HOURRRR AWAY ... HE SAID NO... WHO WHAT CUSTOMER SERVICE!! EVERYONE INCLUDING SECURITY WAS OUTSIDE TALKING!! I WILL NEVER DO BUSINESS WITH THEM AGAIN!!! SIMPLE

Worst customer service I’ve ever experienced at any business...they are either under staffed or run by someone who has no idea how to run a business..tried numerous times to order online and it’s a nightmare to say the least...never works...put you on hold for so long ...horrible experience just like every time I’ve tried their service ...Avoid at all cost is my advice ! Waaaaaay better dispensary options out there ! Never Again for me ...I’ve had and seen enough !

Way to price yourself out of my business!! Just in time for 4/20, to raise PRICES so much, and so fast! Medical patients are once again shit on! Will not recommend, and will shop elsewhere, and stay closer to home, not worth the forty mile round trip!!

I had a pre-order and was skipped over by people that had just walked in. Some total bullshit. They should of pulled mine from preorder and rang me up at a different register.

It’s disappointing they get their customers used to a certain “deal” such as the 10 g’s of house shatter concentrates for $120 and they suddenly remove it without notifying or replacing it with something else for their customers. I also disliked that every time I came in, everyone seemed rushed/upset or like they didn’t wanna be at their job, yet they still take a long time even if you pre order. This store needs better management and I will not be coming back until they have a decent price for shatter and better training.

after going here from day one ice noticed a steady decline in flower. the veterans discounts are only for the low tier flower as with other places its across the board. shows how much they care. they never have the lower tiers. there are some cool dudes there. but most of the staff are slow and unproductive. the chick that always has the bandana on her head usually takes her sweet time. wasted so much time waiting for what I want not to be there. will not be returning to this location. if you want really good bud hit up debbies.

Don’t use online ordering for delivery...an absolute joke! What you see online is never available for order and it ends up being a total runaround and waste of time ..don’t update menu to reflect what is actually available and by the time they call and inform you of this you’ve wasted hours every time and would have been easier to just visit dispensary in person...never use this place again ...very definition of ineptitude...won’t waste my time and won’t get my money ever again .

This is by far the worst dispensary in Arizona the customer service is TERRIBLE the flower is cheap because it SUCKS! Nothing on display can’t see what you purchase DO NOT GO!

don't bother with this one. not friendly at all. same product can be bought somewhere that appreciates the business.

I’ve been to this place on multiple occasions and bought the house wax and not only was it not good but it tasted like rubber I tried to let them know in a nice way and let them try to fix it went back about a month later got a mix of different waxes and what do you know I ended up throwing 2 g away because it tasted like rubber never will I be going back to this place now or everThe sad thing about that is that the people there are super nice and they are being set up for failure because the ownership is allowing this crap to be sold

I had Danny as a budtender and he was extremely rude. He would not help me at all. He was super short and acted like everything I wanted was too much to ask. I truly don’t understand how he still has a job.