Story Cannabis - Grand Glendale

The cartridges by Nature's taste not that great,but the biggest issue is that the cartridges aren't even full.. I literally took mine out the package and it was only 60% full trash. Waste of money for product that isn't even good. Never again.

nice new dispensary. Long wait times, even an online order will get you a 20 minute wait once you are inside. this place and its employees need lots and lots of help on how to run a business. lots of chit chat among employees and customers

They called me a few times to verify my id and because a product was out. I answered both times. Then they cancelled my delivery without notice because the driver didn’t want to go where I live. Very bad customer service, everyone I talked to seemed too medicated to offer any assistance.

I have been shopping with this company for at least 7 years . This new location has rude staff. I have always followed the rules one day I have ptsd asthma anxiety I couldn’t keep a mask on you’d thought I robbed them I was treated so horribly. The so called manager laughed I took it off said there it’s off I’m leaving taking my $ somewhere else. She said good. This location check in lacks always never friendly slow no one there . I have sent my daughter cousin friends all have texted bad place bad experience I’m like no way I been going years well I have seen it so I’ll take my money to a friendly place a place that has product in. So worried about covid no way 6 feet apart in back while waiting . Sad your staff is not good like staff is at McDowell you can build locations but trying building customers for life. That keeps the wheel going. This way your wheel is slowing down cause we all talk it takes one to tell one to tell three thousand. I’ll never come back again I left in tears upset . I’ll pay more but it’s worth it for service. Might learn get more with honey !

I swear this spot gets worse and worse I made a pre order first thing in the morning and I'm still waiting. This maybe the last time I waste anymore money at this spot. Better off ordering from organix at least they respond back and get the order taken care of fast.

I had Danny as a budtender and he was extremely rude. He would not help me at all. He was super short and acted like everything I wanted was too much to ask. I truly don’t understand how he still has a job.

Made me wait even though I had a confirmed online order, not a new patient, & kept taking other customers with online orders that arrived & checked in AFTER I DID. With nothing but excuses, rudeness, & blame onto me even though I had Nothing To Do With It

Beyond a waste of time and allotment. After standing in line outside for an hour. No joke. And watching the manager balance a broom on his hands also not a joke. I was paired with an employee who knew nothing and required to run and get clarification from the back on everything. I was told I am not a new patient (due to me going to the original natures. This isn’t listed anywhere. But ok. So no to the bogo 8th for first timers. Then once I picked out my strains she says “oh no well you do get free preselected 8th “🙄🙄 umm okAy what is the strain. She names it. I agree. She AGAIN runs to the back for the 4th time. Comes back starts weighing things out and at the end let’s me know it’s shake. Literally powder. I was pissed. If you’re broke and have nothing better to do with your day and for some god awful reason can’t make it 5 more miles to the original natures then come here. But if you don’t just smoke dirt to get a buzz then avoid this place at all cost. It’ll be a cold day in hell before I step foot in that place.

If I can rate their service being a zero I would the Glendale location needs to be retrained their entire staff one person tells you one thing and then another person tells you another you don't know which is true and at the end of the day the patient is the one that leaves unsatisfied due to the lack of their training and customer service the managers act like if you owe them something when you're the ones making their revenue customers patients regardless if something is being told to you they should honor it instead of arguing and making up excuses totally whack two thumbs down and toes they suck

Deals are gone and aren’t coming back. Bezos couldn’t afford these prices

Don’t use online ordering for delivery...an absolute joke! What you see online is never available for order and it ends up being a total runaround and waste of time ..don’t update menu to reflect what is actually available and by the time they call and inform you of this you’ve wasted hours every time and would have been easier to just visit dispensary in person...never use this place again ...very definition of ineptitude...won’t waste my time and won’t get my money ever again .

don't bother with this one. not friendly at all. same product can be bought somewhere that appreciates the business.

I had a pre-order and was skipped over by people that had just walked in. Some total bullshit. They should of pulled mine from preorder and rang me up at a different register.

It’s disappointing they get their customers used to a certain “deal” such as the 10 g’s of house shatter concentrates for $120 and they suddenly remove it without notifying or replacing it with something else for their customers. I also disliked that every time I came in, everyone seemed rushed/upset or like they didn’t wanna be at their job, yet they still take a long time even if you pre order. This store needs better management and I will not be coming back until they have a decent price for shatter and better training.

So my order was cancelled and Leafly doesn't have a system in place to tell me why. They did however text message me about the cancellation at the number on my account. Upon arrival at the store I was informed that my order was cancelled because I failed to respond to a text message from an employee. I did not receive a message because he sent it to the wrong number. When I informed him of that he argued with me that I needed to update my number with Leafly. I showed him that Leafly has no problem contacting me because I got the cancellation notice. I changed the subject and finished my purchase because I wasn't going to let someone who can't recognize and copy down 10 numbers take up anymore of my time. When I got home I checked my Leafly account and as suspected my number is in there correctly. Please train your staff better than this.

Way to price yourself out of my business!! Just in time for 4/20, to raise PRICES so much, and so fast! Medical patients are once again shit on! Will not recommend, and will shop elsewhere, and stay closer to home, not worth the forty mile round trip!!

I came here very excited for the 10 grams of shatter for $100 what I received is Unsmokeable trash. The shatter has no taste or smell and doesn’t even get you high when added to the banger it sizzles. I’m to scared to smoke it or make edibles. Just lost $100 and no meds for the week. Thanks natures medicine.

If you've been to their other location they won't give you a new patient special at their new one unlike other dispensaries in the valley. Wasted my time on a hot afternoon to find this out. Should be spelled out explicitly in the Deals or About section. Only two umbrellas and extremely hot outside with no water, be prepared to sweat and be uncomfortable. No social distancing at all with their new setup. Good luck!

If you can tolerate waiting in line for at least a half hour and waiting 2+ hours for an online order to be filled, this is an excellent place to get weed. They no longer care about speed and it shows since they discontinued giving a free preroll to anyone who waits longer than 15 minutes to be helped after check-in. They have pretty decent product but they have lost my support if i have to carve out an hour of my day to wait in line wether online order or walk-in.

had to wait outside to get in which is fine but when i finally got inside they decided to help two people who where behind me in line.

When I first arrived at this dispo everything seemed alright, some of the workers knew what they were talking about but most gave the wrong strains and some even had no idea what the difference is between sativa and indica is. Honesty, I wouldn’t go here . It’s got over priced flower and rude representatives .

I have been going to Nature’s for well over a year. Even though living outside the city they were my go to. Not anymore. Their delivery system is a joke. I have done the delivery option somewhere between 7-10 times. Each time there is some kind of issue. Their “delivery within 2 hours” is completely bullshit. I can place an order when they open and it still won’t arrive until 4+ hours. Spoke with Justin btw. Wasn’t helpful either.

I haven't been coming to natures as much as I use to I'm a person who loves good buds that's the advantage of having dispensaries around you where you have different options.I miss the natures medicine 3 yrs ago when I first came to and all the buds where fire.Now I come and looks more like mids not top shelf I remember sometimes I had a hard decision to make because all the flower was excellent......Had to go to Ponde up the street.

Prices are good for what you get, but what you save in money, you relinquish in quality of product and service. They NEVER answer their phone, so if you expect to get any help, you will have to go up there in-person and there is a possibility that they will cancel your order without contacting you and when you try to contact them for information regarding the issue, or to provide feedback, they just ignore you. Honestly, just spend the extra $10-15 and go to a better dispensary, or go to Bloom if you're on a budget. They have a pre-roll deal that rivals these guys' discounted half-ounces (12 for $50).