The Apothecarium - Plymouth Meeting

This review is based on the service I received from this dispensary. I was greeted with a locked door upon arrival. Someone came out and said it would be a few minutes before I can be let in due to capacity. Completely understandable. They then left me outside in the heat for 10 minutes in 90 degree weather. Bothered but still okay. Soon it turned into horrible service from the front desk. Employee by the name of Erin (Spelling may be different) slams the door open and says “is the bell broken?” “You didn’t hear the clicking?” In the rudest tone I’ve ever heard from a front desk clerk. I asked her her name and she said Erin then with attitude I was asked “what’s yours?” I didn’t even answer because at the point, I didn’t think she deserved to even be acknowledged after the rude tones and attitude.Again, I was told to wait outside so how would I as a customer know that a clicking sound meant to enter when I was told to wait? This Erin girl needs to be let go from your establishment. She is not good for business. I spend a lot of money in this dispensary and to be treated like I did something wrong by waiting like they asked me to, is down right ridiculous. Get rid of the front desk girl Erin as soon as you can or she will continue to drive away business. At the very least, please see to it that she is trained on Customer Service.

Absolutely love this location. Friendly front desk staff greeting you as you arrive. Knowledgeable staff that are kind and patient with their patients. The product available is there own plus others so the variety is always good.

Love the local product that Ilera is bringing to the patients of Pennsylvania. We all know there are always issues with a new business, Ilera has handled these issues very well, and will only keep growing better. Did I mention excellent Budtenders! Favs- Blue Cheese, East Coast Sour Diesel, Pineapple Express.

Ilera delivers extreme quality care on an individual basis with a personalized approach. Their Team is incredible; from GM Kate to the front end - Dillon, Maria, Jessica - to Chris in operations, to the the pharmacist and to Security, these are people who care, can answer your questions and do so with great insight and knowledge, and will help guide you as to the best products per your medical need. They literally blow all area dispensaries out of the water; I won’t even interface with others after my experience at Ilera. It is a drive for me, other dispensaries are closer - does not matter. Worth the drive. Lucky to have these guys, highly suggest an intake appointment regardless of where else you have been.

I purchase Ilera products through my local dispensary in western PA. I received a defective disposable pen, so I reached out to Christian at Ilera who quickly rectified the situation and I now have a new one waiting for me at my local dispensary. Thank you for the top notch customer service!!!

I have tried a few dispensaries over the past year. I truly prefer Apothecarium. I have always had good experiences with staff. The selection is good and covers my needs. Love the drive through and being able to use can pay.

Went in today with my spouse who has anxiety and ptsd stemming from extreme physical and mental abuse. Wasn't allowed to go in together - it's fine. I went in first and was having a nice conversation with the woman at the desk. My spouse finally got buzzed in while we were discussing terpenes and I began telling my spouse about how I was learning. A male behind the desk began trying to talk over us to ask my spouse if they were purchasing anything to which my spouse replied "I don't know" out of frustration because we were mid sentence. The guy seemed annoyed and said "you don't know?" Like he didn't understand. My spouse was flustered (they get a lot of social anxiety) and repeated that they weren't sure while still looking to me. I could tell they felt uncomfortable and asked if they'd rather go outside and they agreed and left. The guy at the counter (apparently a supervisor) said "I was just asking them a question" to me and made a face like it was a silly situation. I replied "yeah, they have anxiety and they were overwhelmed" and he repeated "well I was just asking a question" and continued to make faces as if he wanted to confirm with everyone in the room how silly my spouse was being. I left and mentioned that the guy was mean (best thing I could come up with on the spot. I was furious) and called later to speak with Cindy. I did tell her I'd never return and I mean it. I explained to her what happened and her response was how the associate didn't know we were married (still unacceptable even if we weren't to imply another customers anxiety - a huge medical reason for getting marijuana in the first place - was silly) and how she couldn't speculate on the faces he made. She said she hoped I'd have a better experience elsewhere and that he didn't mean offense. The end. So yeah. I'll never go back. Spouse will never go back (obviously the staff thinks anxiety and feeling overwhelmed by multiple people talking to them at once is stupid anyways) and if you're not married to someone it's okay to talk about other customers to customers. You don't know their abuse or ptsd/anxiety history so learn a little compassion and don't be a complete dick just because someone is having a higher anxiety day and you don't like that they don't know how your "flow" works in store. I will absolutely have a better experience somewhere else, Cindy. Thanks for sticking up for your team member above trying to make sure that they're more sympathetic and gentle to customers who are there for medical reasons that you may not also experience or sympathize with.

Product quality is fire! Only con is the draw & taste on disposable carts, but they have updated tech on the way and surely will match the quality of their other products. Highly recommend.

They didn’t price match

Staff is accommodating and helpful.

Great

I haven't been to the dispensary because I live on the other side of the state. But Ilera grows some of my favorite dry leaf products. For me their flower checks all the boxes. Great taste and smell, perfect burn, and long lasting effects. Now when I look at my local dispensary menu, Ilera is the grower I look to first.

Excellent place great and friendly staff and Illera and terrapin and prime are the best products and really help my everyday life tremendously

cool hipster vibe, felt old but welcomed

This place is great. Friendly front of store staff. Clean, warm, inviting. The pharmacists are excellent. The listen and make suggestions. No hard sell. The store itself is laid out very nicely. They also have a drive through that is very easy to use. I’ve only gone twice but I had two great experiences.

The staff is friendly and knowledgeable. I feel comfortable when I go there. I tell them what effect I am looking for and they always come through with a good recommendation.

I love coming to this store, great staff always willing to help or answer questions. they can get you in and out, and for somebody with terrible social anxiety I feel pretty relaxed.

I went for my consultation (1st visit) the other day and I was totally surprised at not only how relaxing the atmosphere is but also how welcoming and friendly the staff is. Very chill and very calming. I went on an off day as far as inventory they were in between receiving new stock, but I checked the menu the next day and they had a completely new variety of flower strains. The pharmacist was very helpful and friendly, and she answered any and all questions I had. The consultation lasted 10-15 minutes tops, and I was allowed to go right from there to the front counter to pick out what I wanted. I would absolutely recommend giving this dispensary a shot and see for yourself how great it is.

I really like the people who work there as they are always super helpful. The place looks cool and always has a great selection.

All the staff very so nice and welcoming. The facility was super and very chill.

I love how they make you feel personally welcomed immediately and once you browse the menu, they are informative about almost everything.

SKETCHY/DISHONEST On Tuesday 10/8I went to this location to purchase 5 grams of Prism Runtz Sugar, being a featured sale item at $21/gram. Upon purchasing them and before leaving the parking lot I inspected the product. I opened 3 units of the product - each one showed evidence of being over heated AND stored on it's side before sale - product had leaked into the outer threads of all the containers, onto the cardboards of 2 boxes (1 significantly). I am sure after opening 3 consecutive containers with this issue that all product offered for sale has this issue. Quite frankly damaged underweight product should not be (and am guessing legally cannot be) offered for sale. I drove from Skippack to Plymouth Meeting for this product. The "manager" seemed to take little interest in the issue with the product (currently still listed as available for purchase) and also seemed to have little interest in compensating me for my time and trouble. AVOID THIS DISPENSERY - DISHONEST & POSSIBLY ILLEAGAL..

There horrible at customer service drove 45 mins to be told I got there to late to be seen cause it’s my first time there at that dispensary crazy went around the corner to verilife wit 10 mins before closing got treated the same as anyone else wow big difference