The Herbal Connection

This spot is my new favorite in Eugene, great service, great smiles and great bud

I love this place! Always a great atmosphere and the best service. I recommend you guys all the time !

when you have to remind them to honor discounts and it has happened more than one time, same person. :) nah I guess I am not important enough of a customer. Use to be my favorite place.

Been to a different dispensaries around the city but now can compare. Was personally taken care by Zach, answered in detail different questions I had for a free strains. The location is beautiful, amazing they had parking! Front desk staff were friendly and helpful. Will definitely come back again and have recommended to different friends.

By far my favorite shop.

I am grateful to have the best dispensary in Lane County in my neighborhood. As a woman, I always feel completely safe when I come to The Herbal Center. Clean, modern, with a huge waiting room with big screen TV's for you to peruse their menus, and their meds are Top Shelf. Even their bargain bud looks top shelf too me!

The shop is very chill, friendly nice people! I have a friend with pain issues, and we talked to Kat about cbd's. She explained it to us, on the metabolic level, and how they work, as she is a bio chemist. We also found out that cbd's can come from other sources than just hemp, for people with the "thc" stigma. I left feeling a much better understanding of how they work well, and how its best achieved, she knew her inventory thoroughly!!!! TY Kat!!!

My family and I have been going to THC since before rec when we had our cards and since expired, so since my personal household has been stuck on the rec side. with that being said i absolutely love pretty much everything about THC. BEYOND amazing customer service from most of the employees, great quality in their products, and reliability!!!! If you go in for long enough everyone will know you by name and generally what strains or products you tend to go for. I can tell them what I need from my medicine and they haven't steered me wrong yet. Any problems I've had with flower, joints, pricing, ect after I call and/or come in they have ALWAYS fixed it!!!! Even gave me the wrong topical one time and they let me exchange it. Communication is key if you ever have an issue call or go in they have never refused to fix a problem my family has had there (and I have 10+ friends and family that go regularly) None of us have ever had any major issues on either the rec or med side. My only issue and I've told all the budtenders this that I don't like 2 different $11gs with two different prices for the 8th. it's weird. no one else does it. It's literally my only complaint!!!!! Otherwise, spend your money here. Support the local community!!!!

I love everyone who works here, they are so helpful & we talk just like we are bff!

Awesome staff and product!!! Great place. I went to another dispensary once and regretted it.

Top five dispensary in Eugene easily. Easily the best variety and prices in town with all the quality.

This is the only shop I go to. They know me and staff are always friendly and eager to help me. Every time I have come to THC, I have left happy with my purchase and the experience with the tenders there. I have always really enjoyed the strains they carry, and I intend to keep coming back!

Love this place! Friendly atmosphere, great prices and selection!

Good selection, very nice staff BUT the prices advertised on leafly are not the prices in the shop, prices per gram show $11 plus tax, but are actually $13 and up plus tax. The staff explained that the prices shown on leafly were mistaken

The herbal connection is great. They do something that no other place in town does: They list ALL of the cannabinoid compounds for each strain (of concentrate) they sell. Which is great, because there's a lot more chemistry going on than just THC vs CDB. The company that does testing for leafly, steep hill labs, has made this awesome reference: http://steephilllab.com/resources/cannabinoid-and-terpenoid-reference-guide/ Ever since I discovered the herbal connection, I have not been to a single other dispensary in town. There's simply no need... 5/5 stars. If I move up to portland, I'll probably still drive down to buy from THC. You guys rock.

Love the atmosphere the moment you walk thru the front door. From a wide selection of glass to a great selection of flower. Each bud tender is knowledgeable to the different strains.

First of all I loved this dispensary, it was the best I've come across in Eugene, never had any issues in over a year of consistently going almost weekly, spending lots of $, everything was fine until the last few weeks. Not sure if it's new staff or they've changed their policies about customer service but unfortunately due to the customer service I can't attend after these 2 encounters, the first problem was when I showed up at 10am when it opened, arrived a little early so had to wait a little until 10am, right at 10am I saw other customers go in, so I tried to follow and come to find out (it was new employees who shut the door on me not customers which is worse) rather than letting me wait 2 minutes in the lobby I had to either wait out in cold or go back to my car for 2 minutes, the 2nd encounter was tonight 2-3-16, I called in advance because I was running a little late and knew they closed at 9pm, I mentioned to the employee I was a regular medical patient (which didn't matter obviously) and knew what I wanted so I'd be very fast, I showed up at literally 9:01pm and they turned off the sign, locked the door and wouldn't answer the phone (FOR ONE MINUTES). Funny because when I called the manager mentioned she had to pay the employees for their time which I understand, I would've paid an extra $5 per gram which would've covered their 5 minutes on the clock of work time and I'm talking that's the MAX amount of time. Really sucks because this was one of my favorite dispensaries but if the customer service isn't there then don't waste the trip. I even tried to contact the owner/card holder of the shop who said he would make things right but never heard back from him.

Always nice and courteous

Stellar service, & always a stellar selection of product to choose from! The bud tender that helped me was so on point. He was alert, engaging and answered my questions about some extracts and edibles. I also liked how well he greeted me and the other customers in the store. Sometimes I won’t get greeted at all, but he does a great job letting you know he sees you! Pretty sure his name tag said Jacob?? The GMO cookies I picked up was suuuper tasty too! Always great product, never falls short.

I ordered pickup and it was super easy. Just call when you're in the parking lot and they come out and meet you. Thank you, Herbal Connection for always making it a easy and splendid trip 💚

Great and close place.

So much products and deals which is amazing! Plus, friendly people and not pushy.

I picked up my online order quick and fast even when it looked very busy. Amazing service on their end

Just wanted to so thanks to all the great employees at THC!