The Vault - Spokane

The gal who tried to help me got super rude when i wasn't interested in their weak product that was listed on leafly at 26% The non updated page & shite service got me to buy exactly no pot there (on payday)

seems very knowledgeable and understanding of customers needs

Great location, a little dark in lighting department. Beside that great shop setup, smart staff, as well as prices comparable to all budgets. Best thing for me is open till 12 midnight. Great stop when no one else is open, I recommend.

open later than everyone else, lots of available street parking, staff are nice and knowledgeable. can't ask for much more!

The vault has quality products for prices that beat most other retailers in Spokane. I am a regular customer because of the prices, not the service. I'd be lying if I said it's a bad experience every time, but more often than not I feel as though the employees lack basic social skills and leave me feeling unwelcome and hesitant to ask questions. Good prices, especially when you take advantage of their deals, but they would drastically improve as a business if they hired more friendly, knowledgable bud tenders. In my opinion, probably the worst customer service in town.

Honestly they seem really uninformed about what they're selling. Not to mention I was sold a two pack of pre rolls that actually turned out to be a 4 pack that was stripped of two. ? But wasn't told that the box was literally missing spaces and at the bottom I'm fine print said 4 pre rolls, while the new ubi sticker says 2pk. Weird

I went for the 420 sale, and it wasnt really a 420 sale. They were out of their ounces. I got a few 1/4s but only because I was tired and I knew my favorite shop would be packed around the block (and it was). Also, the guy said he knew nothing about prohibition's topshotz, but i looked at the menu again when I got home, and there it was. And it was difficult to find. Not happy about any of it, really.

When I came into the store a short white guy made me pull down my mask I was furious, no store has ever made me pull down my mask.

This is one of my favorite shops, I go in every Tuesday cause their top shelf Tuesday deals are fantastic. The quality is good and the price is good and the staff is awesome. Since it's a pretty small shop there isn't a massive selection but everything I've bought there I've been very satisfied with. I highly recommend this shop to everyone since I go out of my way every week to shop there.

Good vibes

Overall the vault Spokane south hill location is top notch best deals for the best products and the variety is mouth watering. The vault quickly became my number 1 spot after only the first visit. From $7.50 grams of mid concentrates to $50.00-$100.00 quarts like diamonds. the vault Literally has it All and for the best prices in town. The only downside is the customer service feels forced in some employees which can be frustrating but the majority are kind and helpful. All in all the vault is a must stop for all consumers. 5 star

Stopped in for the first time a month ago and have already been back since. Very helpful budtenders and loyalty program. Will be back.

Good prices and always nice people

The Budtenders are always great!! Even more so because they still make great recommendations with so little new product on the shelves. The store is always clean looking, however I feel it's a bit of a given, given all the open space on the shelves from lack of variety/product, I get it, everyone loves Fullspecs. However you've had a single 1/8 of Sky High Gardens flower that has been sitting in their probably 3 to 4 months now. I love Sky High, they advertise you on their site. Then why are you only holding a single 1/8 with no new product?? Also you used to have a HUGE selection of capsules (my personal go to edible) but lately all you have are like 3 or 4 choices, mostly cbd based. I came in to the store for the first time about this time last year. Everything I praised was true, however the lack of new purchasing, and the randomness of restocks really makes me a bummed little stoner sometimes.

The new store on the South Hill is huge. Much better than the previous location on Sprague. Hella new brands and fresher product. The staff was knowledgeable and the store is very clean. Recommend for sure! *First time visit to NEW store

I got here and granted it was their last night open, they had the lights super low the heat off. I was very clear and said I do not care if it’s is Sativa or Indica I just want it fresh. I don’t want it to turn to dust when I get it. That might sound ridiculous but this is very common at recreational dispensaries. Well when I got home and checked it out low and behold it was 4mos old and turned right in to dust. I’m aware of the ever going no refund or exchange policy but I called just to see what they may be able to do for me. Turns out the guy who helped me was the manager but was no where to be found. They assured me that he would get back to me immediately but I have still yet to hear from him.

This was my first visit to The Vault. Really nice open shop, super variety of bud and other products. My bud tender was knowledgeable and she was really helpful. They had just what I was looking for and the quality was perfect. Thanks.

Came in for a few things, picked out a gram of oleum and was curious about something comparable so the guy offered the fire bros “rosin” which was not comparable in any sense. More like packaged reclaim. If you don’t know about your products, be honest and grab someone who does. Got the vibe they were frustrated with having even a few customers in the store and that I wanted to look around a little. Some seem to forget it’s a retail job because it’s a weed store.

Visited The Vault for the first time last night. I found it very inviting and the staff knowledgeable. The selection of flowers and edibles was large and varied. Very happy with my experience.

As regular vault Customer I was shocked by the horrible service I received on 4/20 of all days. I went in to purchase an oz , which was on their discount sheet for the day. Upon cashing out they raised the price on me. I pointed to the sheet with discounts on the table (correctly dated also) and was then told I was mistaken. The manager quickly got rid of the price sheet and pointed me to others with higher pricing. I asked nicely if they would honor the price they displayed like all other stores will do. The employee then mocked me and the manager was very rude. It is 4/20 and I came in to your store first thing in the morning and you treated me with horrible customer service over a $30 price difference on a $150 purchase. One employee defended my position but he was also told by the manager to basically f-off. Sad day Vault. Your manager should get training in customer service.

My first online order was placed on a Saturday for their promotion. It wasn’t filled until 2 days later when it was also “picked up” by someone else. Second online order was placed for another promotion. I came into the store after receiving the text that my order was filled (hours later) and was told they couldn’t honor the promotion because I came in too late. Very disappointed. Will shop elsewhere. :(

Very knowledgable, fast, and friendly! I showed near closing without an online order and had no issues. Having an ATM was very convenient. Wide selection and range of prices!

I want to shop here all the time because the atmosphere is chill. however I wish there were better deals on ounces.

Every time I go there, I feel like a friend, not just a customer. Fantastic place!