The Vault - Lake Stevens

So after waiting for ten minutes to be helped (after multiple employees [mostly female] saw me and helped newer customers first), the very kind security guard flagged down someone to help me. The guy who then helped me was quick and efficient but didn't even know what he was doing. When I asked for his opinion on something, he told me he doesn't really smoke weed (?!) Overall this place couldn't handle how busy it was and definitely didn't feel female-friendly. The product selection was decent-ish though.

if you want your online order to be correct and for the people who give you your order to take accountability for when they do mess up and try to make it right. DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!! There are MUCH better places to spend your money and get as good or better quality product!!!!

You have to come in with a plan because most of the budtenders don’t know what to recommend. If I ask that I want a body high I don’t necessarily have to tell you that I want indica. I know it’s indica I just want your recommendation of the best strain of what I need to feel. Tend to my needs. When it comes to weed the budtender should be able to pick what’s best for the client needs. Overall, they have a great variety and you can get discounts.

Fast, super polite service.

Having worked in retail for two Fortune 100 companies, I understand world class customer service better than most. Upon my trip to The Vault in Lake Stevens, Lucas Cook provided nothing short of that. I was greeted the moment I walked in and served throughout my experience. Lucas was knowledgeable, fun, and a great salesman all around. Lastly, when I pulled out my money and realized I was 50 cents short, before I could even run out to my car he had grabbed it out of his pocket and told me no worries. I've been enjoying coming to The Vault for over a year now and I continue to come because of people like Lucas. -Chris

I've been going to this dispensary since it was medical, it was my first dispensary I've been to and that was over nearly 5 years ago! The employees here are knowledgeable and friendly, I would drop names of the coolest guys and gals but they're all great :D The selection(varieties of strains and companies)/quality and pricing are far superior than Seattle shops and so many other dispensaries around. The amount of flower and oil selection are high and both affordable and rewarding! Bless your families! Lake Stevens class of 2011 Stay high homies🤙🏼

DJ was a great help to me and my friend, he was informative and knowledgeable about the products and he helped us understand what we were buying.

Love it here awesome and always good selection. The bud tenders are super nice and always helpful. 5 stars.

love this place! everyone is super friendly and they have a great selection

This is by far the best pot shop I have ever stepped foot in. Everything is on display neatly, great atmosphere. Katie is seriously the greatest budtender I’ve ever been helped by, she’s always so cheerful and happy to see everyone and has never left me disappointed. The only minor downfall I would say is they sometimes have things left on display that they no longer have in stock which can be a little frustrating at first, but they always recommend a second option that’s always fire. I highly recommend checking them out!!

Curbside pick up was fast and easy! Will be doing it again for sure!

Terrible customer service! Taking an hour or more to fulfill online orders is rediculous. I shouldn't have to call every time to see if you got the order. DO BETTER!!!

Trash. I've had multiple issues when it comes to their pricing, especially for medical patients wit recognition cards. Even though they're not a recognized store, I've had bud tenders give me different prices on multiple occasions. Sometimes I get no sales tax from a bud tender with my card. Sometimes I don't. Today, a bud tender decided not to tell me a certain amount of a product wasn't available. Instead charged me regular price on two eighths. I told em fix it but of course instead of satisfying the customer they had to argue the issue. I've been to many places and this ain't ever happened so don't bother. This place bogus as fuck. The only bud tender in there that's koo is the black dude. Appreciate the business tho. Get y'all shit together.

Used to be my favorite shop. but recently the quality has dropped tremendously and i can say ill never be back. They will hire any jo blow off the street and expect them to do a job that requires experience. i usually drop about $400 everytime i stop in. There was a girl that worked there, she had long dark hair nd tattoos, i believe her name was Noe, she was by far one of the best budtenders ive ever worked with. Jessica and Trevor are my favorites as well but i never see them anymore. everytime i stop in now, it feels like there is tension in the air and everyone seems grumpy. sucks that this place took such a drop in quality. Guess i need to find a new shop.

First time I went here, excellent service and great products. Highly recommended

William was so rude today and degrading, he treated a disabled woman like she was dumb, that disabled woman is me!

First time at this shop and I am super impressed! Great products at a great price! Nice friendly staff! What more could you ask for? I highly recommend this shop!

Friendly, approachable budtenders that can tell you about anything in the store- they make sure that you find what you’re looking for, or as close as they can get to it!

My favorite place to go got prices for everyone and so many different things to choose from and the staffs always super friendly and very helpful everytime I'm here

Great place. Good management. Great selection. If you have a issue with somthing you purchased and let them know, they will make it right. Thanks

It's great to see people of all ages serving the public. Product is good! You have a good variety of product, although I did want regular rolling papers but you had only various colors. Staff is knowledgeable. Especially the nice that lady greets you at the door. She is very courteous!

Dreadful service costs money

Great place and online ordering discount is badass

I've been coming to the vault for years! I've always loved the people inside the customer service but lately a lot of really good people are leaving which is sad something else that is really sad to me as a customer that I actually look forward to coming in on a daily was the case with the percentage off of all the mismatched oil cartridges and flower. I'm pretty disappointed that the case is no longer it really was something to look forward to including the people that work there. at this point somebody that comes into the Vault daily I might be finding a new place to go.